Customer Ratings & Reviews

Posted 4 years ago

Hi Kjkleins, thanks for sharing your views on Nest Cam (Battery). We´re sorry to hear about your disappointment with the Google Home app.

We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Wired):
- Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign in to both the Nest and Google Home apps.
- Your homes, and home members will be aligned across the Nest and Google Home apps.

If you´re willing to try, you may set up your Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532

Your Nest Cam (Battery) has full HD resolution with HDR video quality that’s optimized for a clear view in bright sun or dark. Keep in mind that it also helps save battery power. We believe that video resolution is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera. However, if the images on your video seem too pixelated or blurry, then we recommend checking on your network for possible congestion as your bandwidth may not be enough to seamlessly connect all your devices, including Nest Cam (Battery). To isolate this issue, we recommend removing all your connected devices and then checking if the video quality for your Nest Cam (Battery) will improve.

For any other support needs you may have, please consider contacting our support team. We'd be happy to entertain you and answer any questions you may have by visiting us here: https://support.google.com/googlenest/gethelp

Posted 2 years ago

Hi there, we're glad to hear you're loving your nest cameras. We want to make sure you have the best possible experience with them, Check out this link; you'll find some cool tips on how to keep those batteries going' strong, and even an option to wire 'em up if you're into that: https://support.google.com/googlenest/answer/10901611?hl=en&sjid=17536636060036066829-NA

Posted 4 years ago

Hi DesawnB, thanks for sharing a review with us about your Nest Cam (Battery). We’re sorry to hear that you’ve had to deal with functionality issues, and that you don’t like the way the cable connects to the camera.

Using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools. Also, it provides you with seamless integration with your other Google devices. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

We’re taking your feedback as we always aim to improve our products and services, and if you decide to give Nest Cam (Battery) another run in the future, we’d be more than happy to work with you to help improve your experience. You’ll find us always available here: https://support.google.com/googlenest/gethelp

Posted 1 year ago

Hi Letty, thank you for sharing your feedback. The inclusion of a single cable is intentional. Your cameras typically do not need to be charged simultaneously due to variations in usage. These variations include event frequency, the scene the camera is observing, sensitivity and event duration settings, and more. If you have any further questions, please contact us here: https://support.google.com/googlenest/gethelp