Customer Ratings & Reviews

this was my first time installing a thermostat at home on my own. i followed the instructions and when I noticed my very old Thermostat has so much more wires than what nest takes I contacted Nest customer support online using my cell phone and they helped my for about an hour untill Nest was installed and working. They asked me for a picture of the old thermostat wiring and a picture for the wiring that was coming out of my HVAC room, and then sent me a diagram to my email address explaining which wires I should connect where. the whole process was a breeze and customer support person was great, professional, and patient. the experience of installing this while someone who has the knowledge is with you along the way and holding your hand exceeded all my expectations. The nest performance is very satisfying and accurate. you have modes for home, and away which can be easily set to save energy. I couldn't be happier.

The Nest Learning Thermostat is very easy to install and setup. The app is simple to use and I'm very please with the results. The device automatically adjusts the temperature before bed and again in the morning. While I'm away from home it goes into Eco mode saving me $$$$! I can override anytime the temperature settings anytime I need to so I feel this is a great improvement to my old thermostat. I love that I can check on the temp while I'm away at work or on travel!

This was my 5th Nest Pro installation, all were slightly different but simple to correctly install. Extremely efficient. It learns quickly and requires minimal maintenance (if any at all). Other than an occasional "off-line" due to FL summer storms' power outages, I definitely recommend. I'm scheduled to install 4 more at friends and families residents soon. If you're fortunate to catch the "Nest Pro" on sale for less than $200 (grab on) although the reg. price will pay for itself over the summer months.

We had no problem installing it ourself. I love the fact that I can set a schedule, and that it’s smart enough to know when we are away (so it will auto adjust as needed). The best part is that I can control it through the google home app. Makes it nice if you are traveling back from vacation, and as you get closer to home you can set it to your desired temperature before walking in the door.

Love the new updated design, thermostat is simple and easy to use. Favorite part is being able to control the temperature from your phone whether your home or not. Setup is super simple

Install was pretty straight forward. Device works great, been using it over a year now. No complaints. The application is easy to use and set a scheduled time.

Bought the Nest Thermostat hoping to save some money on our energy bill. Installation was the easiest thing possible, anyone can figure it out (just make sure you have the proper power switch turned off and check the wires for activity) When we first installed it, I actually thought I installed it incorrectly because the data being collected was telling me my AC unit was running for a good 14-15hrs straight daily!!...called my heating and cooling guy to make sure A) I installed it right and B) that my AC unit was functioning properly. when he checked my AC unit it was low on refrigerant. He topped that off and BAM my data (on Eco mode) shows my unit MAYBE runs 45m to an hour a day and even at times no usage at all for days!!!. I LOVE LOVE having a visual aid to my furnace/AC usage!!! Now we will just have to wait and see what the winter will bring... This product was pretty pricey and I even considered getting my money back before installing it because of it's cost. BUT, reading reviews and seeing how this thermostat could save me so much more money in the long run I decided to give it a try and I am so glad I did! I would highly recommend this product!!!

I own 2 of these units in my house and have not had any issues with them. Nest is the go to for smart thermostats. It is easy to install and takes little time to configure. The app works great as well as Alexa integration for voice commands. The scheduling couldn’t be easier as well as the features that come with it, like airwaves or filter swap reminders. I would highly recommend. The price is up there but worth the money. Design is simplistic and clean. Would highly recommend.

I love that I can change the temperature on my phone so I dont have to get out of bed. It looks super sleek

Very happy with this thermostat so far. I replaced my old thermostat, it’s very easy to install, very elegant. Was able to set up a schedule and keep track of when I replaced the filter. Also it’s very easy to adjust when not at home through the app.

We are very happy with our 3rd generation Nest Learning themostat (model T3018US). I was very skeptical about this product due to the fact that our home is very old and does not have a "C" wire that is required for most smart thermostats. Google Nest has a great website that walks you through their products and asks you questions to see which thermostat will work best for your home. This one popped up so we gave it a try, after putting this off for many years, for fear of having to find an electrician to install (which is difficult to get for a small job like this). Once we had the product at home, it took us under an hour to install. It was super easy. Google has mastered their step by step instructions online. As you complete each step, you click next and it brings you along with pictures and well written intructions. We noticed after about a week how efficient this thermostat is. Our home temperature has been more stable and we don't hear the heat going on/off as often as it was. The smartapp is also very easy to use and monitor or modify the temp when you're away. The one minor thing we noticed is it can be hard to tell what the room temperature is when looking at the thermostat. On the app, you need to click into it and you'll see it (see picture showing 67 in the middle which is the "set" temp; 69 on the top, which is the actual room temp). The actual thermostat on the wall appears black until you walk into the room. Then it shows the set temp with the room temp so small you can't read it unless you're up close (see 2nd pic). You can chose other settings for the display, but you will lose the actual temp when you do that. Lastly, when you click into the thermostat, the display only shows the actual room temp. (3rd pic) A little weird but not an issue. Im summary, we love this thermostat and are very happy.

Easy to installation. I can use my phone to control temperature. I leaned by itself to make schedule.

I’ve had it for almost a year now and it’s has worked amazing! The app is super easy to use. It notifies you whenever you need your filter changed and sends you monthly reports for energy used as well as gives you acces to control your thermostat from your phone or tablet. Their customer service is amazing! And it looks so sleek and modern on my wall. This comes with one year warranty so Nest has you covered. Really recommend this thermostat!

The Nest smart thermostat is one of the best purchases I’ve ever made. It learns your lifestyle and comfort levels and keeps your home at just the right temperature while saving you money. No need to run the heat or air while your away, this thermostat saves energy and money while your gone and turns the units on a few minutes before you get home so your house is nice and comfy. I don’t know how it does it, I just know it works! It’s easy to install and use. It pays for itself in less than 6 months! This is a GREAT buy!

My old Nest thermostat was faulty so I ordered this as a replacement. It was plug and play and set it up easily with no issues. The app is great and being able to control the temperature from anywhere is a wonderful feature. My AC went out recently so I can keep an eye on it which gives me peace of mind. Highly recommend this item!

I was hesitant at first but now I love it. So easy to use from anywhere. Home & office I can control and manage the thermostat. Plus it was so easy to install.

I purchased this on 30 January 2020 and had installed.Love the design it is programmable to my needs.I lower temp while at work.Turn it up hour before get home nice and warm.It is easy to learn.I watched a few how to videos before so wasn't that bad. The only down side I have .Is the back is white I purchased stainless steel thermostat thinking back plate would match.But it is white plastic. I would highly recommend this product. I had it professionally installed.The back plate issue NOT a Best Buy issue.

Made the jump to NEST. Old unit was malfunctioning, decided to go high tech. Ameren IL offered $125 toward the purchase of this device. That's 50% of the total!! I installed the NEST app on my phone and my wife's phone. It's great! When the T-stat sees our phones are no longer home, the temp is automatically adjusted to an ECO setting as there is no point in heating/cooling an empty home. It works flawlessly. Installation was easy, exactly the same as a normal T-stat. Only 4 wires on mine. I really recommend this to anyone.

The Nest - Learning Thermostat - 3rd Generation is the ideal product for anyone who wants to improve the energy use and lower the electric bill in their home. The Nest Thermostat does a phenomenal job of: A. Cutting AC usage while still cooling/heating home B. Lowers energy usage C. Tracks energy usage and gives reports D. Learns from past usage E. Sets temp while user is away F. Cools/Heats home with 3 options of use (App, auto, and manual) In addition to all this the device is easy to install, learns from its users, and provides easy to understand data via email and app usage. This product can change the way you view AC units. For its price it will pay for itself in just a few months. The only CON is that when you first install it there will be a few hours where it will take time to heat or cool the house. Other than this it is the ideal smart AC unit.

I love this thermostat. It's easy to install (does not require the c-wire as many other smart thermostat). Programing was straight forward. Love how easy it is to use and that its always learning from your schedule. App is also very easy to use and I love that i can use my Alexa (amazon echo) to control it. In the few months i had it, Ive been able to save on my bill. Yes, may be a little pricey but so are other smart thermostat that are out there and for the user friendliness and easy installation, I am very glad I decided on this one.