Customer Ratings & Reviews

Posted 2 years ago

Hi CorreaAlvz, we appreciate your efforts following the steps given, we're always looking for ways to improve on our products, feel free to share your thoughts with us: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Posted 2 years ago

Hi there, aegarden101 Thanks for sharing your feedback about the Nest Doorbell (battery). We understand your disappointment and appreciate you bringing these issues to our attention.

While the Nest doorbell can replace most wired doorbells, there are some cases where the doorbell system either doesn't give enough power or gives too much power. We're continuously working to improve compatibility and are exploring solutions for future iterations. Meanwhile, we suggest checking that your current doorbell can be replaced by the Nest doorbell here: https://support.google.com/googlenest/answer/9247132

As for the battery performance in cold weather, the Nest Doorbell (battery) has an outside operating temperature range of -20°C to 40°C (-4°F to 104°F). Using the device above or below the temperature range can cause performance issues. At temperatures below freezing, the lithium-ion battery in your Google Nest doorbell won’t be able to charge. Many devices, including popular models of doorbell cameras and cell phones, use lithium-ion batteries for their high power and long life, but these batteries are also affected by temperatures below freezing. You need to bring it inside to a warm place, preferably at room temperature so the battery can start to charge slowly once its temperature rises past 32°F (0°C). It will charge faster when it warms up.

Lastly, we understand that having the ability to manage and control the doorbell through the Nest app can be ideal for you. However, we're focusing on making the Google Home app the central hub for all your Nest and smart home devices with Google Assistant. Other benefits of using the Home app includes the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

If you need help with using the doorbell in the Home app effectively, let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp

Posted 3 years ago

Hello there Jonas, thanks for giving us feedback on Nest Doorbell (battery). It’s good to hear you find its picture quality great, and the setup and installation easy. Nest Doorbell (battery) is designed with a built-in rechargeable battery so that it's flexible to use with or without a wired power connection, which drives the device larger that other Nest doorbell versions. Also, please note that even when wired for continuous charging, it does not offer 10 days of 24/7 video history with Nest Aware Plus.To optimize battery life, it offers event video history and will detect and capture important activity at your door, so you can focus on the details that need your attention.

Your feedback is important to us, and we’ll share this with the right team for future improvements. And if there’s anything we can be of help, you’re more than welcome to contact us anytime at: https://support.google.com/googlenest/gethelp

Posted 4 years ago

Hi Hugo333, we appreciate your feedback on Nest Doorbell (battery), and we’re glad to hear it’s your fave. Nest Doorbell (battery) is designed with a built-in rechargeable battery so that it's flexible to use with or without a wired power connection. Nest Doorbell (wired) requires it to be continuously connected to power with wires, which enables it to have a smaller profile.

Nest has long been focused on delivering quality products to our customers, and on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. For example, Nest Cameras have person, animal, and vehicle alerts, and Nest Doorbell offers all of this plus package alerts.

Also, there are two new camera subscriptions available for you if you want more than 3 days of events video history. With a Nest Aware subscription, you’ll get 30 days of event video history, and with Nest Aware Plus, you’ll get 60 days. Nest Doorbell (battery), even when wired for continuous charging, does not offer 10 days of 24/7 video history with Nest Aware Plus.

You’re always welcome to visit us here if you have any questions or concerns: https://support.google.com/googlenest/gethelp

Posted 1 year ago

Hey there, KCCC. We’re sorry to hear you’ve had problems with keeping your Nest Doorbell (Battery) charged. Battery life can be impacted over time by activity, temperature, and selected camera settings. If you prefer and are able to, you can install the doorbell directly into your system to keep it charged.

Here’s a link with more details: https://support.google.com/googlenest/answer/10899820?

If you need any support, reach out to us here: https://support.google.com/googlenest/gethelp?

Posted 4 years ago

Hi there, thanks for sharing your feedback about your experience with the Nest Doorbell (Battery) and the Google Home app, and we’re sorry to hear that it has not been ideal for you.

We understand that long time Nest users like you enjoy viewing their Nest camera feeds from the Nest app and web app. However, our priority with this launch was to create an integrated experience with other Google Nest speakers and displays, and to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant.

Also, your Nest doorbell could be detecting a lot of activities, as the battery life will depend on factors including activity, temperature, and camera settings that you select. The battery life can be extended by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

If you have to charge the battery more often than you should, you may consider connecting your doorbell to a power outlet with the included or optional power adapter. Please note that the power adapter included with the Nest Doorbell (battery) is not weatherproof and not intended for outdoor use. You can also connect your Nest doorbell to the doorbell system wires if you have one. Connecting to continuous power will keep the battery charged.

We can also check for other reasons why the battery needs to be recharged every two weeks, so we can find a way to help improve your experience. We encourage you to contact us anytime here for further isolation and troubleshooting: https://support.google.com/googlenest/gethelp

Posted 6 months ago

Thanks for sharing your feedback on the Nest Doorbell (Battery), cwscws. We’re glad to hear it’s integrating well with your other smart home products. We hear your thoughts regarding the chime options for the device. If you wire the Nest Doorbell (Battery) directly into your system it may connect with your existing chime. Here’s a link with more information: https://support.google.com/googlenest/answer/9247132?

We’re here 24/7 if you have any questions: https://support.google.com/googlenest/gethelp

Posted 2 years ago

Thanks for posting a review, JacobS! We appreciate you pointing out the things you like about the Nest Doorbell (battery) and we hear your concerns about having doorbell options with higher resolutions along with having an included speaker to work as a chime. We've taken note of your feedback for future improvements. Meanwhile, we suggest adjusting your cameras’ video quality that can improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you choose the maximum video quality for your cameras. And whichever level you pick, your camera will automatically adjust its resolution and compression according to how much bandwidth is available. Visit this link to learn more: https://support.google.com/googlenest/answer/9218596

If thereś anything we can help you with about the Nest doorbell, youĺl find our support team always available here: https://support.google.com/googlenest/gethelp

Posted 3 years ago

Hello R3XL, thanks for posting feedback about the Nest Doorbell (battery). We’re glad that you like its clarity in the app and the hub, but we’re sorry to hear you ran into different issues with its performance and features.

At temperatures below freezing, the lithium-ion battery in your Google Nest camera or doorbell won’t be able to charge. Many devices, including popular models of doorbell cameras and cell phones, use lithium-ion batteries for their high power and long life, but these batteries are also affected by temperatures below freezing.

If you’ve connected your Nest Doorbell (battery) to your existing doorbell wiring, the wires don’t directly power the doorbell. Instead, the battery is trickle charged by the power that comes through the wires, and the doorbell runs off the battery charge. At temperatures between -4°F (-20°C) and 32°F (0°C), the doorbell can continue to work, but the battery will drain because it can’t be charged. If the battery drains completely, the doorbell will shut down, and you’ll need to bring it inside to be charged. So if the temperature is below 32°F (0°C) and the battery is low, bring it inside to a warm place, preferably at room temperature. The battery can start to charge slowly once its temperature rises past 32°F (0°C). It will charge faster when it warms up.

A range issue or wireless interference can affect the performance of your doorbell. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. Which may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your doorbell is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

Your feedback counts as we’re always looking for opportunities to improve our products and services. And if additional assistance is needed, here’s where you’ll find us ready to help you: https://support.google.com/googlenest/gethelp