Customer Ratings & Reviews
- Model:
- GA03902-US
- SKU:
- 6520788
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the Nest Wifi Pro 6e AXE5400 Mesh Router's ease of use, setup, coverage, range, performance, and signal strength. Many appreciate the fast and simple setup process and the excellent coverage throughout their homes. However, some customers report connectivity issues and find the price to be relatively high. A few users also experienced compatibility problems with certain devices.
This summary was generated by AI based on customer reviews.
5/10
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were okay but did not support our internet speed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Nave. We appreciate your review of Nest Wifi Pro. It's unfortunate to learn that your experience using your device was less than ideal. The Google Nest Pro is designed to handle internet speeds of up to 1 gigabits per second (Gbps) and 2.2Gbps, combined. However, it's possible that your internet speed exceeds this limit, which could explain why you're not getting the performance you expected. Actual speeds depend on your Internet service provider, network conditions, connected devices, local regulations and environmental factors. We want to know your concern. Please contact our dedicated team of specialists on the Google Help page here: https://support.google.com/googlenest/gethelp
Useless
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I might have gotten a defective unit but it doesnt work. When i connect ethernet ports to all unites they keep showing orange lights. It keeps crashing. The setup is unclear. The app is unclear. Over all the previous version was a lot better than this.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, MeerJ. We're sorry to hear about your issues with the Nest Wifi Pro. We've taken note of your feedback for future improvements. Meanwhile, we'd like an opportunity to investigate and help you in any way we can. Please get in touch with us anytime for troubleshooting guidance, here: https://support.google.com/googlenest/gethelp
FAST Mesh Router/Latest Wi-fi Standard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a premium, fast, and leading edge wireless mesh router, this is it. It's cheaper than other 6e wireless routers and works amazing. I hardwired my PlayStation 5 into one of the three units and my in-game latency has dropped significantly. I used to have lots of hiccups and dropped from when playing Modern Warfare, but now very few, if any. The setup was fairly easy, though I did have a couple issues from the google home app during setup. However, once these are set up they are awesome!
I would recommend this to a friend- Pros mentioned:Performance
Great price and performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacing my aging OnHub mesh routers. May not have the best software on the planet but they work out of the box as intended.
I would recommend this to a friend Mediocre at best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection is great, speeds however are not. This consistently scores lower speeds than almost any other wi-fi 6e product. This is a simple Google search to verify my claims. If they can fix the speeds on this thing, that will improve my rating. I have a gigabit connection and I never see speeds even averaging 300mbs.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello MichaelO, thanks for sharing a review about the Nest Wifi Pro, and we appreciate that you find its connection working well. But it isn't easy to hear that your experience with the Wi-Fi speed is below your expectations.
We suggest checking the placements of your Wi-Fi router and point, which are vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other, where they can see each other with a clear line of sight. Barriers like heavy furniture and walls made of thick concrete or brick can affect Wi-Fi performance. You can also try the following steps that may help:
- Move the connected device closer to your Wifi router or point.
- Try to place it in an elevated position like on a shelf.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.
For additional services and support, don't hesitate to contact us through our support channels here and we’d be happy to help: https://support.google.com/googlenest/gethelp
- Pros mentioned:Performance
Worth It
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from my original Google Wifi and have a noticable performance improvement even on my slow 80/40 connection.
I would recommend this to a friend Did not work for what I needed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent routers but not good for high speeds of internet.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Andrewtb601. Thanks for sharing your thoughts about the Nest Wifi Pro. We’ll use your feedback to work on improving our products and services. If you find yourself in need of any assistance about the device, visit the Google Nest Help Center or contact us anytime here: https://support.google.com/googlenest/gethelp
Best Buy Warning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke…. 01/31/25: purchased this equipment on line and performed a “in store return” same day. Purchase still keeps showing on my statement. Best Buy Associate /Leslie claims they cannot help me in store. I need to call an 800 for help.
No, I would not recommend this to a friendNot for us!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the previous version of these and loved them. These “pro” versions were slower. We returned them and went back to the 5 plus year old version
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we're sorry to hear about your experience with your Nest Wifi Pro. Your feedback is important for us, feel free to share your thoughts here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
- Pros mentioned:Speed
Google Wifi You can’t lose with
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google has done it again. This worked seamlessly with my internet and sped up my mbs. It’s worth the cost.
I would recommend this to a friend Not exactly worth it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent product. However, they do not cover the actual area they say they do, and if you have walls, like all houses, this almost pushes them to a need for every room type of ordeal. Would have returned if I noticed best buys crappy return policy was so short.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi, illmindofTwizZz! Thanks for sharing your experience with the Nest Wifi Pro. You can add multiple Wifi points depending on your needs. Ideally, one Nest Wifi Pro can cover up to 2,200 sqft. But where they are placed, the layout of your house, and physical obstructions like furniture can impact the total coverage. For an estimate of how much Wi-Fi coverage you’ll get with the Nest Wifi Pro and a guide to how many Wifi points you need check here: https://support.google.com/googlenest/answer/7182840
We also suggest checking this link for more info on where to place your Wifi devices for maximum signal strength: https://support.google.com/googlenest/answer/7183150
For other questions and concerns, feel free to contact our support team anytime and we'll be more than happy to assist you. Reach us here: https://support.google.com/googlenest/gethelp
Avoid this System at All Costs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought upgrading to this new Google system would improve my internet speed and infact it slowed me down. I tried contacting Google directly and they were not able to help. I kept my old Google system and it’s still faster. Save your money for something else.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, James. We’re sorry to hear your experience with the Nest wifi Pro wasn’t the best. There could be a few things impacting your connection — Here’s some suggestions to improve your speed:
1. Your device is far from your wifi router: often moving your device closer to your router or point will result in improved speeds.
2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
3. Some devices do not support the faster wifi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.
For more information, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC
We’d be happy to investigate further, reach out to us here: https://support.google.com/googlenest/gethelp?
No i rather not deal with this mess
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like and took back. Just bought better internet
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, Thegreatsee. Sorry the Nest Wifi Pro didn’t work out for you. Even though you’ve returned the device, we’d like to hear what may have happened — when you get a second, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Google best routers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have first generation google routers , change it to this generation it exceed my expectations
I would recommend this to a friendNot great if you want to truly manage your network
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup but, like every other google product, the app to manage was really bad. Ended up returning for another product that allowed more control over the network.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, BradB. Thank you for posting a review about the Nest Wifi Pro. We're sorry to hear that your experience with the device was less than ideal and that you had to return it. This is not the initial impression we want you to have. We appreciate the feedback and have taken note of it. If you’re ever considering Google products in the future and have some inquiries, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Not so Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these because I used to have the original Google Wi-Fi pucks a few years ago and they worked great. These, I hooked up and from minute one was not getting the speed that I was supposed to be from my service provider (Comcast). I tried updating firmware, direct connect via ethernet, different configuration of router and access point, nothing fixed the abysmal speeds. I pay for Gigabit speeds and was getting max of 80Mbps wired, and maybe 400Mbps Wi-Fi.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, WillTMorr. Thank you for sharing your experience with your Nest Wifi Pro and we're sorry to learn that it has been disappointing. We'd like to know more details about your setup so we can provide you with the best help possible and identify the cause of these issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Performance
Disappointed Google Home user -buy a Eero instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited about getting the new Nest Wi-Fi Pro. I've used Google home products for several years and I couldn't wait to add this to my home setup. Sadly it was a huge disappointment. I went from having wired connections over 900Mb downloads on an older Orbi router to 220Mb (Speed test done via Fast.com and from the router built in Speed test. All test were done by a wired connection). I reported the issue and saw that Google was releasing a software update to address speed issue. However, the software update didn't help. I factory reset the device and still no change in performance. I went back to Bestbuy and exchange the Nest Pro (2Pack) for an Eero Pro 6e (2pack). I'm back to 900+ speeds and the Eero has a 2.5 Gb Ethernet port. Google really missed on this product for me. I really wish I had a different opinion but I highly recommend buying the Eero over the Nest.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mars770, we'd like to thank you for patiently waiting for the release of the new Nest Wifi Pro, and for being a loyal user of our Google Nest products. However, we're sorry to hear that you had to return it due to the slower connectivity speed. We appreciate that you had hoped to provide a better review under better circumstances. We're hoping you will still consider giving Nest Wifi Pro another shot in the future. We'll certainly do our best to provide you with a better experience the next time you use any of our Google Nest products. For any questions or support needs, please reach out to our support team here: https://support.google.com/googlenest/gethelp
Average
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average use , doesn’t work as Google devices and doesn’t respond to Hey Google , can’t see the mic as well . Setup was time consuming with the first one and had to be reset multiple times
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, Guru. We appreciate your feedback and we're sorry to hear that your experience with the Nest Wifi Pro did not meet your expectations, especially its compatibility with other Google devices with regards to responding to voice commands. We value your feedback and want to ensure that we provide you with the best resolution for your concern, we recommend reaching out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Stay Away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage stay away. Keeps getting disconnected and doesn’t bridge to the modem
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Cenuticket. We’re sorry to hear you’re having connectivity issues with your Nest Wifi Pro. We appreciate all your efforts to make it work. But since the issues persist, we’d like an opportunity to help improve your experience. Please contact our support team for troubleshooting guidance here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Google meag
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well easy to install. Looks great. Installed in less than 30 minutes easily.
I would recommend this to a friend