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Customer reviews

Rating 4.5 out of 5 stars with 203 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are satisfied with the Pixel 4 64GB's camera quality, ease of use, and size. Many appreciate the phone's performance and screen quality, along with features like wireless charging and face unlock. However, some users express concerns regarding battery life and the lack of a headphone jack. Other criticisms include the phone's tendency to overheat and limited storage options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 203 reviews
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Headphone jack

    Rated 3 out of 5 stars

    Great upgrade, but feel it could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a solid smart phone, the camera is amazing! takes great night photos. The Face id is nice, but personally i miss the finger print scanner, and the head phone jack. Has wireless charging, that is nice. Battery seems good, not super amazing. I think if i had the choice i would buy it again

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good phone family for making the switch to Android

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a Pixel since they've come out with the first edition. I switched from iPhone and I liked that you can do a lot more with an Android phone. I also like the ease of automatically using Google for everything and having things readily available on multiple devices (phone to Chromebook through Google accounts). The phone itself is very pretty, the camera is fantastic and the screen definition looks great. I do miss the audio being on both the top and the bottom of the phone, and the phone is bigger/taller (I didn't get the XL) then the previous gens, so it's a little weird to get used to, especially the keyboard. I don't know if the 3 had it or not, but the lack of a back button gets me in trouble sometimes when I just want to switch apps because of the new gesture to swipe from the side and I lose my current image on Snapchat or something like that. I bought a wireless charger and the phone becomes easily disconnected from it, but the charger was cheap so it's probably just that, or my case, and I'll need to experiment more to find out Overall I love it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love this phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Pixel (I just upgraded from the Pixel 2). I thought I would miss the finger print reader but the facial recognition is great. I just wish more apps would recognize this biometric. The screen is crisp and clear (still not a fan that they round the corners in the display). Battery life is improved over the Pixel 2. The camera is great as well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Headphone jack

    Rated 4 out of 5 stars

    Good upgrade from the original Pixel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OG Pixel's battery was going on me, and I needed an upgrade. Got it on a Black Friday Sale, for $400 off. For the price, it's definitely worth it. Still miss the headphone jack though, and battery could be bigger but otherwise it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Way better than iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my wife and she absolutely loves it. Previously had a Galaxy S8 which was a joke. She contemplated between this and an iPhone and she liked this one so much better. The 90 Hz display is beautiful. Its very fast and the camera is incredible. You won't regret anything about this phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for almost 3 weeks now. It's still new, but battery is decent for the size. I chose the Verizon version over the unlocked, because I need the hot spot. Should have got the unlocked version and looked for a separate hot spot. It's okay, but not the greatest. Much better than my Moto Z3 play I was using. I am not gaming on it. Screen is decent in daylight, as I use the camera for work. Camera works okay, but I use high end DSLR's for my personal pictures. Sounds and call quality is good. If the XL was in stock, I would have upgraded to that. Just for the size of my hands vs the phone. So far, not regretting the upgrade from the Z3. Not fond of the customer service due to pandemic. I understand need for safety. Just left on my own for set up. Fortunately, with the included cable, transfer was much easier than expected for apps and contacts. Overall, I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Capture Kodak moments quick.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my gf. Primarily cause she loves taking pictures and the Pixel aced it for that. I have the 3XL . She hasn't had glitches with the phone. Only complaints is the battery life isn't as good and the glass back , looks great. Very fragile.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great phone with some drawbacks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Pixel 4 is fast, light, and works great. Great refresh rate on the screen. Great camera too. The down fall: The battery life is really poor. And there is a small gap between the screen and phone, on multiple models, causing dust to get stuck near the adhesive

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Love it. easy to use, beautiful phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek squad is the best--I also can't recommend enough to pay for Geek squad protection!! The ease of replacing my phone in the middle of a global pandemic was incredible. Plus, the phone is easy to use and set up. Great camera and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing phone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my wife (upgrading from the Pixel 3) and she LOVES IT. It is an amazing phone and takes amazing pictures. The battery life could be better, however, my wife uses the phone alot. But overall, it is a great phone! Google has come along way!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone, amazing camera!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with the Pixel 4. The UI is fast, I love how smooth Android Auto works in my car compared to my last phone. And the camera is a huge highlight. Portraits are awesome and I'm really impressed with the zoom range while retaining quality.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Loved the features!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much improved camera over Pixel 1 Love the swipe next feature Love how easy it was to transfer apps from my original Pixel The only retraction is how challenging it was to enable the back button.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son and he loves it. Obviously, the photos are great. We also have a Pixel 2 and a Pixel 3. All get very fast updates, which is one of the main benefits of the Pixel line. The size is perfect and the quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    With bigger battery, I would give better rating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love pure android and the camera on the pixel line of phones. I decided to give the pixel 4 a try not once, but twice. If you are in an area of good reception it’s really not too bad on battery... it could be better, but I don’t think it’s as bad as people on social media make it out to be. Unfortunately I spend a good amount of time every day in an area without great reception. I’ve been lucky to get through the work day with 20-30% battery left. Considering my iPhone 11 Pro can make it through with 60-70% left in the same conditions, I’ve got to go back to Apple

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 2 out of 5 stars

    Good phone fatal flaw

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has not been good. I love the camera and the hardware feels good. The phone is snappy and the screen works well too. Ultimately, there are two major issues. The first is that it does not have a finger print reader. The face scanner is excellent but useless with a mask on. The biggest issue is reception though. I have been missing calls, had calls drop, texts dont go through, others come in on a severe delay.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi effiesilb,

      We really appreciate your feedback, and we are sorry to hear that you are having issues with your Pixel 4.

      If you are still experiencing this issue, we recommend contacting our 1:1 support for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone, easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google continues to keep it simple, with the amazing camera and stock Android. Battery life could be better but all in all the phone is fantastic. Although we do miss the fingerprint scanner, it's not a deal breaker.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Excellent phone with outstanding camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We originally wanted a Pixel 3 but they were gone by the time we purchased. I am glad that happened as I love this phone. Easy to use, tons of features and a great camera. And my experience as Best Buy was great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    It's good but not great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, overall solid support. I just wish it was more obvious there was no head phone jack.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great camera for speed and photos

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Was concerned about the lack of an ST card slot but there is plenty of space for my needs. Construction is great and processor is fast pictures are amazing

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A great phone if you get it for the right price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't be happy with this phone if I paid the suggested retail price for it. I got a great deal during a Black Friday sale which brought the price down to a point where I could look past the obvious issues with this phone. Google nails it on the software side but they always fall short on the hardware side. This year they decided to go with a smaller battery, which is my biggest complaint. I work in an office setting so I'm able to charge my phone whenever it's needed so that allowed me to look past the short battery life.

    I would recommend this to a friend
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