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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 50 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers frequently mention the Pixelbook Go's excellent battery life and lightweight design. Positive feedback also highlights the high-quality build, including the keyboard and screen, as well as the impressive speakers and touchscreen functionality. Many appreciate its portability and sleek form factor. The ample storage is also a frequently cited advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 50 reviews
  • Rated 3 out of 5 stars

    sorry no cigar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when they make it so you can't add a micro sd... I'm out. way too expensive to justify. Don't know why Google is on a money grab? just not worth it... and by the way the font/menu size is not adjustable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Daily, Low-Intensity activity.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife needed a new laptop. This has worked out perfectly for her as a simply daily computer. If everything you need is either through a Google Docs format or some other service this is a great choice. Not a lot of bloat of software that can bog-down some alternatives. Not a great pick for someone who needs dedicated programs for work or play (ie: Video Editing, Streaming, ACAD, etc.)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent built

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you love Chromebook, this is the one to try. I think it would be perfect for my old eyes if it is a 14" screen. But if you need a travel companion, you can't find a better machine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I should have bought this sooner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful product! Not only does it look beautiful, it operates flawlessly. Smooth, snappy, and fast. If you are a Chrome Browser user, this is for you! And, without the interruptions you might otherwise experience using Chrome on another product. Convenient, easy on the hands, comfortable, lightweight, so portable. The features can be set the way you want. And, you can connect your Android phone to it. Brilliant Google!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most Happy With This Chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST Chromebook I've ever had. This is my third Chromebook -- one was passed on to a family member and two that I have now used. I very much like the Chromebook features. This particular model - a Pixelbook Go by Google -- is a wonderful machine. The keyboard has a great feel, the sound quality is the best I've heard from a laptop and the form and function is superb. This is my new go-to device for everyday use. Simplicity and speed. You can get cheaper Chromebooks, but you can't find a better one.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sleek laptop with great performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slim laptop with everything I expect from a chromebook. Really like the design and exceptional battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Pixelbook Go

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. High quality and very durable with great a build. Wifey uses it for daily use and battery is as advertised. Very sleek and keyboard is well designed and has backlighting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my Pixelbook.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Chromebook is compact, easy to use, with lots of storage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice, but no Windows 10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop. Got it for my 10yo son as a Christmas present. Unfortunately, he said it doesn't support Windows 10 which is something he needs. Will be returning.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi HonestMomX4, thanks for sharing your feedback. We're sorry to hear that your Pixelbook Go didn't meet your expectations when it comes to having Windows 10 support and that you had to return it to the retail store. If you ever decide to give the Pixelbook Go another chance and have additional questions about the device, please don't hesitate to contact us on our Google Help page. Our support team is always standing by to lend a hand in improving your experience. You can reach our help page here: https://support.google.com/pixelbook/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Great device!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used a Mac before but switched to this to secure my data and have been so happy with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product would recommend and will buy again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall a good machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good machine, seemed to lag on some harder sites like Roblox gaming but fine for browsing, streaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system for students of all ages.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop. It has an ease of use and it is very good for students of all ages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ChromeBook

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is one of the best Chromebooks you can buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cromebook

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as gift for my son. He love it . That is all I know about this computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy solved my WiFi and tech issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Good listeners! They paraphrased what they thought I was saying. 2. They introduced me to their service program. 3. They assisted me with connecting my WiFi with one of their products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Pixelbook Go

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid Computer...I bought my wife one for a gift one year and I liked it so much I bought myself one a year later. I will never go back to a PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chrome Book

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chrome OS is a pretty good operating system. Although, I only bought it for one use, I plan to keep it as it’s a decent computer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware - breakable hinge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with this product until the hinge broke when I opened the screen. I had owned it less than 3 months at that point; I had not dropped it or misused it, and it had barely left my desk, thanks to the pandemic. I didn't do anything other than open the screen. Google's position is that the 1 year warranty does not cover this, because it is consider "normal wear and tear" and this damage voids the warranty (?!?). That position is infuriating, and at odds with common sense; how can a defect which prevents the device from being used be considered "normal wear and tear"?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    poor excuse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Book is slow at times accessing images on eBay, many times will not execute a search, very frustrating, I have to then use my Samsung tablet. Very slow quite often. Poor example in this day and age. At times as slow as my old Gateway puter.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Nontechie,

      Thanks for sharing your experience with us. We're sorry to hear of your frustrating experience with Pixelbook Go.

      If your Pixelbook seems to be running slow or having other software issues, and you’ve attempted all other troubleshooting options, it may help to reset it. Here are the steps to help you perform a hard reset on your Pixelbook Go:
      - Turn off your Pixelbook Go by holding down the Power button, or selecting the time in the bottom right and choosing Power
      - Wait 1 minute.
      - While pressing and holding the Refresh key, tap the Power.

      If the issue persists, feel free to contact our support team. We'd be happy to help figure out a resolution to fix the issue here: https://support.google.com/pixelbook/gethelp madebygoogle

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