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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 12885 reviews

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Rating by feature

  • Setup

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, excellent coverage, and straightforward setup of the Google Wifi AC1200 system. Many also praise the improved signal strength and extended range, resulting in better overall performance. While some users experienced connectivity challenges, the positive feedback on performance and ease of use outweighs these concerns. A few customers noted the system's higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 424 Showing 8,461-8,480 of 12,885 reviews
  • Rated 5 out of 5 stars

    Awesome Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mesh system. Been using it for 8 months, and have had 0 issues. I stream all my tv, and use laptops and iPhones, and all have worked flawlessly. The Google WiFi app comes in handy too— easy for changing password, updating system, and checking status of connections.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great when in the right location

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 940 square foot house and get no wifi in the back so I bought the set of 3 first. Set one up in the living room next to the router and set the second in my bedroom which isn't far at all! Yet the two wouldn't connect saying they were too far apart from each other. I ran a cat 5 ethernet cable from the livingroom to my bedroom and set up the one which ended up working alone throughout my whole house so I took the three back and bought the single one. Working great now!

    I would recommend this to a friend
  • Cons mentioned:
    Dead spots

    Rated 4 out of 5 stars

    An decent router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speeds weren’t consistent was getting lag with gaming as well. Dead spots weren’t as bad decided to go another route.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job, and easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took only minutes to plug in the units and use the app to find the best locations, and blanket the house in Wi-Fi with strong signals and higher speeds, using cable internet, instead of DSL. No glitches and no problems since it was powered on. Goodbye forever to repeaters and extra accounts.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Helped wifi in house.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great except i did need to reset them after a week because they were not connecting properly together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in an older building with concrete and rebar construction. The Wifi signal did not reach well beyond the living room, so I wanted to increase its effectiveness. I consulted a Best Buy employee and he recommended this product. I am very happy to have a strong signal throughout my home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router gives us better internet coverage access on 3 floors of our house. It was very easy to install. I would recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Great Coverage across my Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with excellent coverage for a large home. I like the security options and the ability to shut down groups of people.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked great. All I had to do was hook up the 1st Google Wifi hub with an Ethernet cable to my current router, followed the set up instructions to run it and voila it was up and running. Then I took the next 2 hubs and set them around the house followed the simple instructions so they were recognized and now have good reception around the home as well as outdoors on a front porch about 50 ft away with walls in-between (about 2 bars) and able to play internet games at that location without problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With more and more devices in the house and now ring product cameras we needed something stronger for our WiFi... BEST MONEY SPENT! WiFi never cuts off anymore and can be used in any point of the house.. so worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the appearance and quality of the brand. I find Google to offer one of the best support services and develop the best products. They constantly update their products and basically run the world. I have no regrets and love this router more than anything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 4 of the google wifi routers now. Setup is easy and intuitive. The only problems I have are that one particular device of mine has trouble finding the network and staying connected, and it requires you to be connected to the same network for remote app control. The other problem is that if you have one hub connected through a slower (non-cabled) connection then it slows the whole network down. Overall very easy to use, allows you to spread your network with ease even if you're not a networking genius.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fine when they work

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are easy enough to set up using Google's app and, when they work, they do the job well enough. With the points not directly connected to the modem, I notice a lag in loading content from apps and devices like a firestick or smart tv. This is even despite the app telling me that I have "blazing fast" internet speeds. In fact, there are even times when the TV directly next to the main access point will just sit and buffer. With regards to the app, the initial set up is simple to follow. However, doing anything beyond that is frustrating. There are no troubleshooting methods via the app. In fact, the app sometimes even waits until I launch it to see if something's wrong to push a notification saying I've been offline for hours. Despite all of this, for the first year or so, these worked well enough for my needs. After the year mark, they have begun losing internet connection completely for no discernible reason. At least once a month, I find myself power cycling the modem and access point in an attempt to get the access point to see the internet (other devices that are cabled directly into the modem work fine so it's not the modem or ISP). Tl;dr this device is fine for simple internet usage. Streaming can be hit or miss. The app is useless for anything beyond initial setup. Frequent connectionnissues after about a year.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best Wi-Fi system available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system was set up less than 30min. All dead spots were eliminated after the wi-fi system was set up. Now I have Wi-Fi reception from the front yard to the back of the backyard. I connected a 8-port Switch to the pod attached to the modem and then connected my hue; everything works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Don't get all the hype

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job. Easy setup. Don't get what all the fuss is about though. Doesn't extend the signal that far really.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to setup, easy to use. I would give it a 5 out of 5 if it had ONE more feature: the ability to control what frequency devices connect to. It's nice that it automatically connects to the fastest frequency compatible with the device, but I rather have certain devices connected to the 5GHz and some to the 2.4GHz. The other thing I don't like is that if a device is doing a heavy load internet job, it will disconnect other devices on the network to divert full coverage to the 1. Other than that, it's great

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Upgrade to previous router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a previous router after noticing slow connection speed between devices. Easy setup!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good - not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were excited to use the Google wifi system in our cabin which is not large, but higgly piggly. Unfortunately the guidance of '2 rooms' distance seems to be 2 10' not 12-14' rooms. Even a transmission up a staircase was a challenge - a vertical 12' that took multiple moves to get operating. We bought this unit as an add on because the initial 3 cells hadn't been enough. We've adjusted things and it is as I said good but not great. A bit disappointed, but love the concept and the app to trouble shoot!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having trouble getting a good Wifi signal upstairs in my house. I was recommended this product by an employee at my local Best Buy, the mesh function was a breeze to setup and solved my problem. If you are looking for an easy and excellent product, this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an upgrade to my router. This is working great, plus love the app where you can check the speed of the internet, etc.

    I would recommend this to a friend
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