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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 12885 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, excellent coverage, and straightforward setup of the Google Wifi AC1200 system. Many also praise the improved signal strength and extended range, resulting in better overall performance. While some users experienced connectivity challenges, the positive feedback on performance and ease of use outweighs these concerns. A few customers noted the system's higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 621 Showing 12,401-12,420 of 12,885 reviews
  • Rated 2 out of 5 stars

    Limited admin options

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these for the Orbi--the admin interface on the Google Wifi is really limited, and doesn't allow for much in the way of customization. Network speeds also weren't great when connected to satellites versus the Orbi. My only hope is that Netgear continues to support it and not ditch older models for Wifi 6. Had to stop using a Nighthawk for this reason.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    returned this purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    found a cheaper and simpler solution to extend wifi with my att uverse setup. not sure this google solution would work for me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    it will get you by.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed in a two story total sqft 1900, average performance some buffering, wifi drop off, I expected better performance.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    AC1200

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good you got what you paid...we are planning to get a new one but still waiting for a good sale price...

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Kills the speed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this system and 14 months later it’s not lost it’s speed. We have business internet in our home for our company and the internet speed runs between 700-900. Our WiFi is showing test speeds of 70-85. We have done the factory reset twice and nothing will fix it. We are out of warranty and we will not purchase another mesh system.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great but terrible software bugs

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just stay away | the software just lacks Google does not follow up with software updates that work

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for smaller apartments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t see much difference in quality in my unit. May be better for bigger homes

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Have not seen much improvement in our wifi speed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have put the 3 boosters throughout the house. We have not noticed any significant difference in the speed of our internet.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Did not perform well in my home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not perform well in my home, although I was using this with an older cable modem.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wifi

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont feel the difference as my internet has not improved to where I can really notice it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unpredictable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this and a new modem and it was hard to get it to work right off. It was in and out then worked... not sure why

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dropping Signal

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have returned it because the wifi signal kept dropping. No able to find out the problem.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a fairly decent. It gives a good reception and the product is good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Works with 3 floors.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1st one wouldn’t work so we had to take it back & get another one. Working great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not compatible with our wireless antenna system - exchanged for Apple Airport Extreme

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coverage, Setup
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Amazing!! Changed my whole WiFI experience!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in Manhattan, in a building that was built in 1900. This means that I have brick walls, plaster walls and a HUGE 3 bedroom apartment by NYC standards. Actually, by any standard. It also means that I have all of my neighbors in super-close proximity with their Wifi networks competing for speed an open channel. For years, I struggled with using Wifi, and about 5 years ago I purchased a Netgear range extender. This did help a bit, as I was able to get Wifi to reach my bedroom – which is 4 rooms away from the router and three rooms away from the extender. Unfortunately, I would still experience issues with buffering and at least a few times per week I would have to reset the router, modem and range extender. What a pain in the neck! I pay Time Warner Cable/Spectrum for 300 mbps internet service. I’ve done speedtests (through apps you can download onto your phone) and I came nowhere close to that speed. I recently have been on a quest to drop my cable service and cut the cord. I looked into IPTV service and I purchased a few devices to stream through, however, they all recommend having an Ethernet connection for best results (better picture, not buffering etc.). This is a huge problem for me, because the router is in the front of my house and I have devices in each room, and my only choice was to connect via Wifi and that led to a horrible connection. I just figured I was doomed to eternally bad Wifi – until now. Coverage - Google Wifi has changed it all. I have now 3 different Google devices spread across my apartment, and I am enveloped in amazing Wifi coverage! The best thing is, that since I placed each of these devices next to my tv, Nvidia shiled etc, I can now hardwire each of them for even better speed to these devices. In the room that is closest to the main device – I had 343 mbps download speed! I only pay for 300! In the room next to that one – I have 191 mbps – not hardwired to the device…yet. It will be even faster when plugged in! 4k resolution? According to the test, it’s good enough for 8k! I didn’t even know that existed! In the very last room (my bedroom that suffered with horrible wifi ) – I have 55 mbps! This thing is simply amazing. Setup – Even a child can do this. I’m usually one of those people that buys something and can never get it to work, not with this badboy. Download the app, plug in the first router and it will walk you through the rest. I had all 3 setup in ten minutes! The app even lets you control the light on the Google routers, what device should be given priority etc Cons – The only downside is that the router only has two Ethernet ports. Some people (like me) need a few more. But, to me, this in no way is a deal breaker. I highly recommend this device for those poor souls that have been struggling for Wifi for years. I have also attached a few pictures to this review so that you can see the actual speed tests.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor connectivity to printers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great for devices and streaming but I could not use my printer with it at all. I returned it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Gave out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our router was fine for a while, then it just didn't connect anymore. We tried calling google but no answer (multiple times on different occasions) and followed all of the steps on the app and troubleshooting info. Eventually, the blue light stopped coming on at all. Don't buy these, spend the extra few dollars and get a good mesh like the Orbi. This mesh network sucked.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what was expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told I could replace my internet provider with the google wifi unit. Not so! Took unit back for refund.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hit or miss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB claims it will broadcast signal 30 feet... either my house is too large or signal is not all that.

    No, I would not recommend this to a friend
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