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Customer Ratings & Reviews

Your price for this item is $899.99

Customer reviews

Rating 4.1 out of 5 stars with 14 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

71%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Rated 5 out of 5 stars

    We’re going to order 1 more soon

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re enjoying so mouch . And we need 1 more we will order 1 soon

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Gotrax customer service is a joke..

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bicycle arrived damaged had multiple scratches and paint missing and one of the plastic fork covers was missing. I have sent gotrax multiple emails and they will not respond at all

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Gotrax 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't been able to use my bike yet since the weather is too cold. When I ordered it the sales associate said it was the exact model as my husband's except it was a woman's bike. It wasn't true. My husband's bike has the push button throttle but mine has the handle throttle. I would have liked mine to be the push button since I have arthritis & might have problems holding the throttle.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best value Ebike

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to assemble, conformable ride and best value for the money

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GO Trax f2 ebike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just perfect and so easy to use. Not so heavy and quick enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ritchie

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice bike. We take camping so we can get around the big RV parks. Going to get another one very soon.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Gotrax electric bike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all I thank you for the electric bike that I bought. The gotrax electric bike from bestbuy. It was a great bike, it was easy to ride and safe to manuever.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    E bike

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bike convenient rides well easy to use lock and pickup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Electric bicycle

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very practical to use, I just feel that it needs an easier manual to assemble it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    LOOSE CABLE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the way the overall look of the bike and the fact that it is foldable, and the battery is hidden. At the same time, I have to return it since the cable underneath the bike to the battery got disconnected for no obvious reason and cannot be connected at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GoTrax E bike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this bike. Purchased through Best Buy online site. Same price as manufacturer. But I got to use my Best Buy gift cards. Bike was on sale. Received item within a couple days. Packaged greatly and with much care. Love the bike!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gotrax ebike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this bike its amazing it has a long lasting battery and its very comfortable

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shipping takes almost a month

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First i ordered this particular bike, they send me a totally different bike, so i have to borrow someone's truck just so i can return it. Then i reordered another one back December 18, which they said it will be delivered on December 28. I received an email on December 28 setting an appointment for me to receive it on January 8. So i canceled it.

    No, I would not recommend this to a friend
    • Brand response from GoTrax
      Posted .

      Hello HubertA, thank you for the message. We apologize for the inconvenience with the shipping of your Bike. On behalf of GOTRAX, we deeply apologize. We would highly recommend you placing an order from our website, and we will ensure that it ships within 3-5 business days. If you have further questions, feel free to contact us at [email protected]. Our number is 1-844-446-8729. We are open from 9 am — 5 pm MST, Monday–Friday. gotrax

  • Rated 5 out of 5 stars

    Good bike

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bike is really cool to ride and fun……………………….

    I would recommend this to a friend
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