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Customer Ratings & Reviews

Customer reviews

Rating 2.2 out of 5 stars with 14 reviews

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43%
would recommend
to a friend

Customers are saying

Customers are pleased with the fun and engaging gameplay of Grand Theft Auto V. However, they have expressed concerns regarding the game's occasional unplayability and download issues, with some users reporting difficulties in redeeming game keys and encountering file not found errors during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Cons mentioned:
    Game key

    Rated 2 out of 5 stars

    THIS IS HOW TO ACTIVATE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they lie to you , you must download Rockstar games launcher and redeam the code there and download your game . yall are welcome !

    I would recommend this to a friend
  • Cons mentioned:
    Game key

    Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game Key does not work, and Best Buy over seas reps have no idea how to help you. Should of listened to the other reviews. DO NOT BUY THIS IT WILL NOT WORK

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Code wouldn’t work. Should have listened to the other reviews

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a fun game but it gets boring if you play it too much

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues downloading the code via steam but Best Buy customer service representatives got me up and running eventually, I’d still recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    terrible service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    code won work best buy cant help does not make sense

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fun and Exciting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But this is an alternative to using my credit card online so my son can buy games. Super easy and stress-free

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it would definitely recommend to a friend. I

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it would definitely recommend to a friend. I also love Best Buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's an issue with the digital product for this item and it took 5 calls for someone in support to finally tell me that. Save yourself some heartache and shop on steam.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure if this is a common issue but I got the game in my digital library but whenever I press on the instructions it gave me it says file not found, so I cant install it without these instructions. so I don't know what to do.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    worst purchase I made ...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took Customer Service several days to figure out how I was to download the game. Then it took several hours to download. I wasn't able to play the game once it was downloaded so deleted it from my system. I gave Best Buy $59.99 for absolutely nothing!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Game key

    Rated 1 out of 5 stars

    Do Not Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do Not Buy, You will be sorry you did! Does not work invalid key.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase the digital download from here. It has been 24 hours since I have purchased this item. I have yet to get it installed on my computer for a few reasons. First, Best Buy did not offer a direct download link to the game. I called twice just to get an email sending me to activate my game on steam. Second, the key code was invalid and now I'm exchanging emails with Rockstar games. Unfortunate waste of time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fun and always new content at no charge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good single and multi-player options Constant updates without need to pay for DLC Still looks good today

    I would recommend this to a friend
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