Customer Ratings & Reviews

Hello Happycustomer. Thank you for bringing your concerns to our attention. Greenworks takes as much pride in our battery and charger. The 80V platform batteries have been tested over 1000 charges. While we only work with the highest quality products, nothing is always perfect but not to worry, Greenworks lithium-ion batteries are offered with a 4 year (homeowner) limited warranty. Please contact Greenworks by Chat on Greenworks Tools website or by phone 1-888-909-6757. Customer Care for a proper evaluation and replacement. All we ask that you have access to the too, battery, and charge so that we can complete troubleshooting with you and gather necessary unit information.

Hello DouglasR - We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. We understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We sincerely apologize for any inconvenience the current wait times have caused. If you are willing to give us a second chance, please contact us once more and we would be happy to assist you further in remedying an issue. We can be reached by Live agent hours.
Monday – Friday: 9:30am – 5pm E.T. Or via Greenworks helpline at the number. 1-888-90-WORKS (1-888-909-6757). Monday to Friday: 9am – 7pm E.T. Thank you.

Hello GodOFCorrectOpinions - Thank you for posting a review for Greenworks 80V Lawn Mower. We are happy to hear you are overall pleased with the Lawn Mower. If you are using the lawn mower in the incorrect temperature the product can be damaged.
Refer to your operator's manual to check the correct temperature span for your lawn mower.
If the ambient temperature is too high the battery can get overheated, and you will not be able to run the product correctly and safely. Also, high temperatures may damage the battery. The recommended ambient temperature range: Item Temperature Mower storage temperature range 32°F (0°C) - 113°F (45°C) Mower operation temperature range 32°F (0°C) - 113°F (45°C) Battery charging temperature range 39°F (4°C) - 104°F (40°C) Charger operation temperature range 39°F (4°C) - 104°F (40°C) Battery storage temperature range 32°F (0°C) - 113°F (45°C) Battery discharging temperature range 32°F (0°C) - 113°F (45°C).
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934.

Hello Unimpressed,

We're truly sorry to hear you're disappointed with the shipping timeframe. We understand how frustrating delays can be and appreciate your patience.

If you have any concerns about the product itself, please know that this unit is backed by a 4-year manufacturer's warranty from Greenworks. We're here to support you and would be happy to assist with any issues or questions you may have.

We hope you'll give the unit a chance and look forward to hearing your thoughts once you've had a chance to use it.

Hello Tsaxma - We read your review and wanted to thank you for both the detail and the feedback you have provided. Your honest input is appreciated as we are always looking for areas to further improve our products to ensure our customers are completely satisfied.
If you don’t let the grass, get too high, you’ll be in good shape as far as getting an even cut. However, if you’ve let the grass get long, you’ll likely need to make a few passes for it to look even. One of the ways it’s able to provide a consistent cut is its sensory technology. This technology senses how tough or high the grass is and adjusts the power output accordingly. So, if you’re going over a flat area with low grass, it won’t put out as much in the way of RPMs, and if it hits a tougher spot, it ramps up the power to keep up. If you want it to last a little bit longer, you can purchase an additional 80v battery. The good news is you don’t have to wait until they are completely depleted prior to charging them, their lithium-ion batteries do not have a memory effect and charging them when they’re not fully depleted won’t do any damage. You’ll know when the battery is charge because the light on the charger will turn from red to green.
For Best Results users should:
1) Mow when the grass is dry.
2) Mow in the morning or late afternoon to reduce the heat stress on the newly cut grass.
3) Alternate mowing patterns each time you mow. As grass develops a grain based on your cutting direction it will lean towards the direction of your mowing path. Changing the pattern allows better vertical growth and helps to keep the cut neater.
4) Consider mulching. To mulch, remove the bag and insert the mulch plug into the rear of the unit. This will leave the clippings on the lawn allowing the nutrients and nitrogen contained within them to return to the soil and allow the remaining grass to recycle them (always discharge the mulch towards a previously cut area to prevent your mower from bogging down).
5) Always keep in mind what conditions your variety of grass prefers. If your grass prefers cooler climates, reduce the frequency with which you mow and increase the cutting height of your mower during hot seasons to compensate for the reduced growth rate these varieties may experience in this type of weather.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.

We hope these tips will help! If not, we would be happy to further investigate the issue you are experiencing; please contact Greenworks Pro toll-free helpline at 1-855-345-3934 or by chatbot through the customer contact page located on our website.. All we ask that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather necessary unit information.

Hello Rick - Thank you for taking the time voice your concerns! This unit was designed with customer feedback in mind, we have designed. Our SmartCut Technology, feature is designed to help maximize the machine’s battery life and run-time. This feature also helps in adjusting the rotation speed of the blades, depending on the type of grass being worked on. In the event you are working on a thick type of grass, the SmartCut technology feature will prompt the machine to speed up the rotations of the blades.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.

Hello shotgunman006. We are so sorry to learn of this situation that has left you with a poor customer service experience. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier season. To appropriately address your concerns with one of our product specialists, start a Live chat on Greenworks Tools website to call our toll-free helpline at 1-855-345-3934. We are more than happy to see how we can help!

Hello Rick.
Thank you for taking the time to leave a review of your Greenworks Lawn Mower! Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. Please know that our designers and product developers do read these comments/reviews, so we really appreciate it when customers share their thoughts and experiences with us.
If you ever have any questions or warranty needs, please don't hesitate to reach out to Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.

Hello SurajP - We are sorry to hear that you have encountered an issue with your charger. Please try resetting it. In some cases that the charger has been plugged in for an extended period, it may fail to function normally. Simply unplug it for a few minutes and then plug it back in and try another outlet. If you continue to experience this issue, it is likely that the battery or charger may be experiencing a fault. For troubleshooting and warranty claims, please call 1-888-909-6757 (1-888-90WORKS) or start a live chat on Greenworks website.

Hello EbM. We are sorry to hear your mower is shutting off frequently while mowing thick grass. This can happen when the mower is working harder than usual. We recommend raising the cutting height to reduce resistance.

Also, try taking smaller passes and mowing more slowly through dense or wet areas.

If the problem continues despite these steps, please contact our customer support via Live Chat at www.greenworkstools.com or call 1-855-345-3934 for further assistance.

Hello RamakrishnaG. We are sorry to hear you are unhappy with the runtime and charge time you are getting from your Greenworks 80V SP mower.
This mower has a runtime of up to 33 minutes (with the included 4.0Ah battery) or up to 1/2 acre. with a battery recharge time of 40 minutes. The suggested 33 minute runtime is when the unit is used in optimal conditions. You mentioned 45 minutes runtime with 60 minutes charge time. These times would be considered normal. If the battery is placed on the charger right after being in use, the charger will false read it as a full charge. The battery needs to sit for ~10-20 minutes in a room temperature setting to cool down before being placed on the charger. Additionally, to reset the charger it just needs to be unplugged for ~10 minutes and then plugged back in. Trying this suggestion may improve the charge time. Runtime can very and are depending on a few factors, including but not limited to using self-propelled, self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels. Grass texture and consistency. Cutting height and lawn size, when grass is not too thick and well maintained under 4 inches. For added runtime, we recommend purchasing an additional high-capacity batteries; Greenworks 80V batteries are interchangeable with 80V units, the higher the ampere-hour (AH) rating is on the battery, the longer the run time will be in comparison to a lower ampere-hour battery. We hope with these tips they will assist in a more enjoyable user experience. Should you any additional questions or would like to speak to us in greater detail please start a Live Chat through the customer contact page located on our website (www.greenworkstools.com) or contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.