Customer Ratings & Reviews
See more imagesGreenworks - Optimow Robotic Lawn Mower - Green
- Model:
- 2530002
- SKU:
- 6474791
Highly rated by customers for:
Customer reviews
Rating 3.6 out of 5 stars with 23 reviews
Top Mentions
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would recommend to a friend
- Rated 4 out of 5 stars
Mower works great. The app is worthless!
NestGen3 Posted
The mower itself works great. Installing the boundary wires was pretty easy just time consuming. However the Greenworks app is terrible! I gave up trying to create a schedule after wasting too much time when the app won’t save it. I manually start and stop the mower. Please fix the app!!!
I would recommend this to a friendBrand response from Greenworks Tools
Posted
Hello NestGen3 - Thank you for taking the time to share your experience with us! Our Designers and Product Developers will occasionally read these review, so we really appreciate it when customers tell us what they think and share their experience with us. If ever you have specific questions or concerns about one of our products, please feel free to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS). We look forward to your follow post, please keep us updated!
- Rated 5 out of 5 stars
Impressed
Cuts great. I was worried about a couple ruts but it beasts right through and if it cant it has always been able to get back out. Successfully docks every time in the little house i made. So nice to sip coffee and listen to the birds and watch this little guy.
I would recommend this to a friend - Rated 4 out of 5 stars
Surprisingly good
Hamskik Posted
The setup instructions were pretty horrible, still can't identify which model I have, but the mower works surprisingly well considering it mows with tiny razor blades. It needs to charge to finish mowing but charges quickly. Overall happy with it so far.
I would recommend this to a friend - Rated 3 out of 5 stars
My Review
CameronB Posted
After 1 summer I can say confidently that this an average product. It does its job as it says its the description. however note that there are no patterns you can do its all random bouncing off of your boundaries. If you dont care about patterns in your lawn then this product will server you great.
I would recommend this to a friendBrand response from Greenworks Tools
Posted
Hello CameronB. Thank you for sharing your experience with the Greenworks Optimow Robotic Lawn Mower. We appreciate your feedback after using it for a full season.
The Optimow is designed to mow using a random movement pattern within the boundary wire. This helps prevent the grass from being flattened in one direction and creates a more even, “carpet-like” finish over time. While the pattern may seem random, the mower uses sensors and boundary/guide wires to gradually cover the entire lawn, even on more complex layouts. For customers who value consistent maintenance and automation over visible mowing patterns, the Optimow is designed to deliver a neat, well-kept lawn with minimal effort. We appreciate your feedback, if you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
- Rated 5 out of 5 stars
Great buy
Joseph Posted
So, purchased back in April this year. Our cutter retired. So it was either me or someone else doing it, I chose the latter and could not be more impressed with it. Set the hight on the cutter and let it looses. Buy an extra set of blades and your set for the season. I put 4 stars on ease of use. App is a little difficult until you get to know it. Very limited on info for the app
I would recommend this to a friend - Rated 3 out of 5 stars
App is terrible
Julie Posted
Mower works great. It’s fun to watch it cut the grass. Setting up the boundaries took quite a lot of time, we have to go back to adjust some of the boundaries. The app is absolutely terrible and frustrating to use. Now, we can’t get the mower to connect to it. This is why I’m leaving a 3 star. We cannot utilize a set schedule now.
I would recommend this to a friendBrand response from Greenworks Tools
Posted
Hello Julie - We are sorry to hear of the issue you are experiencing with the Greenworks App! When you are with your unit, please contact us by phone at 1-888-909-6757 or start a live chat on www.greenworkstools.com. We would like the opportunity to speak with you to see if we can find a solution.
- Rated 4 out of 5 stars
Mean machine.
Wragler Posted
Works well unless you have power lines under the ground. I had to run the guide wire around the power lines and have to mow that area by hand. Other than that, i love it.
I would recommend this to a friend - Rated 2 out of 5 stars
Not for the southern weather
SIDD Posted
The value is great for a small yard that’s even out. Not great for super hot weather nor humid weather. Was not expecting it to cover so little
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted
Thank you for sharing your feedback. We are glad to hear you found value in the Optimow for a smaller yard, but we are sorry to hear that the coverage and performance did not meet your expectations. Lawn size, terrain, grass type, growth rate, and seasonal weather conditions can all affect mowing performance and coverage. If you would like help optimizing your mower's settings or discussing your experience in more detail, our Greenworks Customer Success Team would be happy to assist. You can find helpful setup and support videos on the Greenworks YouTube channel or contact our team through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757. Thank you for choosing Greenworks.
- Rated 4 out of 5 stars
Mower works
AOKAY Posted
The mower cuts great. It takes a while to set-up boundary and guide wires. I think it is good or better for a small yard.
I would recommend this to a friend - Rated 5 out of 5 stars
Great product that saves a ton of time and stress.
It took a day to setup the boundary line, but it was very simple and everything I needed was included. Over the next couple weeks I dialed in the settings and took care of a few problem areas in the yard that Moe (we named it) ran into, and I haven't had to touch it since. Yard looks better than ever! I would love to buy more green works cordless products, but I already have multiple 60v tools from them and unfortunately Best Buy doesn't seem to carry that line, which is sad because 60v seems to have the largest assortment of tools from Green works.
I would recommend this to a friend - Rated 5 out of 5 stars
Love it
Clint Posted
I've had mine set up for about a month now and it works great. I have a smaller backyard and it cuts the entire thing in about 45-60 minutes. I would 100% recommend this unit to anyone.
I would recommend this to a friend - Rated 5 out of 5 stars
Good quality
CarlH Posted
Worls great and great for the price definitely recommend
I would recommend this to a friend - Rated 2 out of 5 stars
Doesn’t cut well
GrassMan Posted
Moves too fast and pushes over grass and weeds without cutting very well. App is unreliable. No way to program a pattern or control unit using app.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted
Hello GrassMan. We are concerned to hear you are not satisfied with your Optimow mower. If your robotic mower is moving too fast and pushing over grass and weeds instead of cutting, try adjusting the cutting height, this robot mower features a five-position adjustable cut height (between 2.4” and 4”) to match your grass type. Ensuring the blades are sharp, and consider the lawn's conditions (wet grass, tall grass, etc.) to optimize performance. With the GreenGuide app you can control and manage your Optimow from anywhere. The GreenGuide app allows you to schedule your Optimow to mow anytime day or night, giving you complete control over your lawn's maintenance. Using the QR is the quickest and easiest way to pair your Optimow to your phone. The app will open a link onto your camera, simply point it at the QR code and the information will be automatically filled in.
If you chose to Pair Manually you would see a screen with the same serial number and pairing code fields. You then simply type in the information from your Quick Guide and click continue. We hope these tips help provide a better user experience. If there is anything we can do to help improve your experience, please let us know! Contact us through Live Chat on Greenworks Tools website (www.greenworkstools.com) or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
- Rated 2 out of 5 stars
GPS subscription is a deal breaker!
Glenn Posted
A lot of work for putting wires and the GPS subscription is a deal breaker.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted
Hello Glenn - We are sorry to hear you are unhappy with the conditions of the GPS subscription. The app has a variety of purposes and we have shared them with you in the hope you can see all the benefits the subscription will provide.
Basic control of your devices. Schedule a time slots for the mower to run. Pause schedule. GPS positioning / trail in case of theft. Enable weather service functions. Security settings. Starting points. Error codes & more!
Please note, the app is free for 2 years and then will be ~$29.99 / yr after. Should you have any further questions, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you about all things Optimow.
- Rated 1 out of 5 stars
Never worked
MichaelM Posted
Couldnt get it to pair to my phone. Tech support was no help. Doesnt really come with a set of good instructions.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted
Thank you for sharing your feedback, Michael. We are sorry to hear that your experience with the Optimow did not meet expectations. We understand how frustrating it can be when setup and connectivity issues prevent you from getting started. We would appreciate the opportunity to assist further. Please reconnect with our Greenworks Customer Success team through the live chat feature on the Greenworks Tools website or call us on 1-888-909-6757. In the meantime, you may find helpful setup and troubleshooting information in the FAQ and support sections of our website. We would be happy to review your experience and help work toward a resolution. Thank you for your feedback.
- Rated 5 out of 5 stars
Robot mower
Rickyv Posted
Found easy to setup after download of manual. Mows as expected.
I would recommend this to a friend - Rated 1 out of 5 stars
Lawn Art
Stitch Posted
I have been trying for many months to get it to work. The customer service is a big Joke!!!!
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Can't even try it out
SFritsy Posted
I don't know how this mower does, honestly. The one sent to me didn't have the "quick start guide" in the box, and without that piece of paper, you literally cannot pair this mower with the app (which is also not friendly). Customer service is horrible from Greenworks. Very likely returning this product.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted
SFritsy - We apologize for the inconvenience. Please email us at marketing@greenworkstools.com at your earliest convenience and a person from our Marketing team will will rectify the issue. Thank you.
- Rated 3 out of 5 stars
Not for us
RiverheadNY Posted
Never used it because it requires cell service (eventually an annual membership too) and we don't have any where we live. Also it would have been a big project laying the wires around the parameter. Hopefully something the functions like the robot vacuum arrives on the market soon.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted
Hello RiverheadNY. Thank you for taking the time to share your experience with us! Our Designers and Product Developers will occasionally read through review, so we really appreciate it when customers tell us what they think and share their experience with us. If you have any more thoughts or suggestions, feel free to reach out by Live Chat on Greenworks Tools website or call 1-888-909-6757. Thanks again for your support!
- Rated 4 out of 5 stars
Good for small yards
Olympic Posted
Wish it was more power efficient and batteries last longer per charge. Works great for small yards. Atleast you are not breating in gas fumes
I would recommend this to a friend