Customer Ratings & Reviews
- Model:
- 2132202-RC
- SKU:
- 6579547
Rating by feature
- Value
Rating 2.9 out of 5 stars
- Quality
Rating 2.8 out of 5 stars
- Ease of Use
Rating 3.2 out of 5 stars
Customers are saying
Customers express satisfaction with the overall performance of the refurbished grass trimmer. However, there are concerns regarding missing parts, such as the bracket for the D handle, carrying strap, hex key, and parts of the handlebar. Some customers also mentioned that the trimmer did not come with any cutting line.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Condition
Sold as refurbished, but terrible condition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was sold to me as refurbished, but looks more heavily used than the 8 year old trimmer I was replacing. It was also filthy. I can't believe an item in this condition and price point is being sold by Best Buy.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello Nate. We are sorry to hear you are unhappy with this purchase. A refurbished product has been thoroughly tested and is fully functional. Any imperfections are purely cosmetic and can range from small scratches and light scuffs to more visible marks, or discoloration to paint finishes and surfaces. Should you have any further questions please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Greenworks Grass Trimmer - with missing parts
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This grass trimmer works, and it is refurbished, so it does have cosmetic scratches and signs of use. My major complains is , it is missing a few parts like the hex , allen key , part of the handle bar and the the shoulder strap. I am ok without the hex and allen key , but the piece to attach the handle bar is not and the shoulder strap , it is not too heavy but without the handle bar and shoulder strap, after a while of use, you get tired and feels a little heavy, really better with them being available. I called customer service to ask if they can send the parts but no , only option is to bring it at the nearest bestbuy store. I want to keep it but might end up returning it, if I don't get atleast the handle bar part or the shoulder strap.
I would recommend this to a friendBrand response from Greenworks Tools
Posted .Hello jocarpo. Thank you for choosing Greenworks Tools for your lawn care needs. This pre-owned product has been professionally inspected and tested for quality and performance. Product may contain signs of use, cosmetic scratches, and color fade. This item does not come with a shoulder strap. Shoulder strap sold separately. The kit includes the following, 80V 2.0 Ah Lithium-Ion Battery & Charger and is backed by a 6-month warranty. We would like to to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools website or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution to the missing parts.
- Cons mentioned:Condition, Missing parts, Product quality
Extremely disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed with the order. It says refurbished but its heavily used and really in bad shape. Besides, I am missing parts to attach the handle. Unfortunately, I was traveling and could only open just after return window was closed. DO NOT BUY
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello Jagadish. This used, refurbished product has been thoroughly tested and is fully functional. Any imperfections are purely cosmetic and can range from small scratches and light scuffs to more visible marks, or discoloration to paint finishes and surfaces. We would like to assure you that Greenworks refurbished products and batteries are protected against all defects in materials, parts, or workmanship under normal use for a specified time period (refer to the product page for further details). We are sorry to hear the parts to attach the handle are missing, smaller items such as knobs and cam locks are usually in a sealed bag and stored inside the lawn mowers collection bag. If you have checked this area and the package is not there, please contact Greenworks by Live chat on the Greenworks page or at 1-888-909-6757 and a representative can send out the missing parts to you under warranty.
- Cons mentioned:Product quality
This is going back
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived missing several parts, including a screw and handle bracket. While battery shows that it's charged, string trimmer won't work. AI Chatbot is a joke and told me to call customer service. Have been holding for a representative for just about an hour now. Not worth the effort. This product will be returned. Will not be purchasing another Greenworks product and recommend you don't either.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello JamesM. We are sorry to hear about this issue. Please know that this Refurbished 80V string trimmer carries a 6-month tool and battery warranty from the date of purchase. We would be interested in gathering some more information pertaining to this issue so that we can properly assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
- Cons mentioned:Missing parts, Product quality
bad buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i just opened the box, the trimmer is bent, missing screws for assembly. called costumer service and they totally declined any help. horrible. please resolve
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello JonathanG. We are sorry to hear about your experience. Renewed/Refurbished products and batteries are protected against all defects in materials, parts or workmanship under normal use for a specified time period (refer to the product page for further details). Products may contain minor cosmetic scratches and signs of wear (no warranty for commercial use). Please note the warranty period is subject to change without notice, please always refer to our warranty page for the current warranty details: www.greenworkstools.com/pages/warranty. We will gladly take a closer look into this issue with you. Please contact us directly through Live chat on Greenworks page (www.greenworkstools.com) or call Greenworks Pro toll-free helpline 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
- Cons mentioned:Condition
Used, not refurbished
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wacker arrived in box that was mangled. Though it said refurbished, the cutter head had dirt and grass on it, and heavily scuffed. Missing bracket for D handle and carrying strap. So more "used" than "refurbished"
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello MichealV. Thank you for reviewing and sharing photos with us. Our refurbished product has been thoroughly tested and is fully functional. Any imperfections are purely cosmetic and can range from small scratches and light scuffs to more visible marks, or discoloration to paint finishes and surfaces. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through the chat on www.greenworkstools.com which will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) to speak with a live agent. We look forward to helping you better.
Pro-level performance at a Householder's price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First things first: This thing is a beast. It'll do the job for you and keep on going. Take the "pro" part seriously: it's a big step up in power from the household-level machines, and it will get away from you if you're not ready for it. Guards on Pro devices are minimal. You're expected to know what you're doing. If you want a more forgiving experience, there's plenty available that's not targeted to the pro market. That said... Performance: Great cutting and evenness through regular-length (up to 4") and light-density grasses on the 1 setting; great with 4-8" on the 2 setting. Dense, tall grasses take a bit of patience but it still cuts through it and is easy to keep from bogging down. Line feed is smooth and so far has been easy. 0.095" line lasts longer and cuts much more than thinner lines I've found on household-level tools. Guard helps to guide cutting swath, protect feet & shins, and trim cord when feeding. Its minimalist coverage makes the tool easy to maneuver into close quarters, but it's up to you to stay back from plants you don't want to cut. Motor volume is less than expected. I always wear ear protection anyway but seems almost unnecessary with this tool. 2-part shaft has a heavy-duty clamp that should hold forever. But there is a slight "bumping" at the joint when tapping the ground for a line-feed. Deflection over the tool's length is maybe 1/8". I can see full-time landscapers opting for tools with a one-piece shaft, but for keeping up just a few suburban home lots this'll hold up just fine. Balance is really good. A tool this long is easier on my back as there's less leaning and stretching. Gyro effect of the motor complements its stability on both speeds. Motor and battery seem to run cool, with plenty of venting. Charger fan is kinda loud to me (maybe 50dB), but that's reassuring, as it keeps the battery cool during charging. Charger's auto-shutoff turns off its fan, so when it's silent you know you're fully charged. Refurb vs new: Item is lightly but definitely used. All controls working ok. Harness clip is on shaft ok but harness belt is missing: not an issue for me, we wouldn't use the harness anyway. Packing box is plain cardboard but clearly from Greenworks, so yes it's "manufacturer packaging" but no it's not retail packaging. Tool and battery have heat-embossed initials "RC" on them; at first I thought "ok it came from a landscaping contractor" but now I think it's actually a "Refurbished Component" mark. This is typical of my experience with other Best Buy refurbished or "like-new open-box" products: each has been a little more scuffed and incomplete than I've expected. But each has performed well and last about as long as I've expected a new product to last. So I'll expect this to last the same as buying new would.
I would recommend this to a friend- Pros mentioned:Power
Nice product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful and easy to use. Easy to put together. The battery lasts a long time. Cleans edges nicely. Hopefully the battery will get many uses before it dies. I’ve had other weed wackers where the battery needed to be replaced often.
I would recommend this to a friend Very used and dirty, missing parts, bad support
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box arrived in good condition, and no holes, so I can be certain nothing was lost or damaged in the shipping process. The item was very used, and dirty. It looked like someone used it for over a year and returned it, and Greenworks just packaged it back in without cleaning. It is also missing many parts, and no line was in the trimmer or in the box. When I called Greenworks about the missing screes and parts, they asked me to send photos as evidence. The process was extremely painful. It took over an hour so the support rep can look up the right parts. She also claimed that the condition of the tool was the responsible of Best Buy, even though the box clearly showed it came directly from Greenworks. At this point I need to wait 7 to 12 business days for them to ship me the missing parts, before I can safely use the tool. If it gets close to 30 day, I will just return it to Best Buy. I do not recommend buying any more refurbed items from Greenworks.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello JamesZ. Thank you for taking the time to share your experience. We are concerned to read that you are feeling let down. This pre-owned product has been professionally inspected and tested for quality and performance. Product may contain signs of use, cosmetic scratches, and color fade. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We see that you have been in contact. We are happy they were able to support you with this warranty claim. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Great value trimmer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feed of string is awkward otherwise great trimmer. Quiet
I would recommend this to a friendNot what it's pictured
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not as good if a deal as i thought, because the first picture says "attachment ready" but the model that was sent isn't. Kind of shady. But what they do send euros really well, though it's obviously used. Not sure how refurbished it is.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello SamL. We are sorry if it seems the information was hidden or that you may have been confusion by the description this is not our intention. This pre-owned, refurbished product has been thoroughly tested and is fully functional. Any imperfections are purely cosmetic and can range from small scratches and light scuffs to more visible marks, or discoloration to paint finishes and surfaces. Backed by a 6-month warranty. This unit is a 80V 16" Cutting Diameter Brushless Straight Shaft Grass Trimmer is front mount unit and does not have attachment capabilities. We hope this helps.
Should you have any further questions or warranty needs, contact us through chatbot on Greenworks Tools website or call Greenworks Pro toll-free helpline 1-855-345-3934. We are here to help.
- Pros mentioned:Power
heavy duty tool
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality with high power than many other 20v or 24v brands. With fast charging it helps to speed up many projects
I would recommend this to a friend - Cons mentioned:Missing parts
Missing Parts
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item worked but was missing parts. Not worth the savings.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello MatthewJ. We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience. Please start a Live Chat on our website for further assistance or contact Greenworks directly at 1-888-909-6757 regarding this matter. We look forward to assisting you with this matter!
- Pros mentioned:Power
Great buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greqt biy and value . Works better than expected. The battry is also long lasting and very strong
I would recommend this to a friend Refurbished products
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product work very well it full function. I will buy again
I would recommend this to a friendIll buy it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very powerful and the battery lasts a long time.
No, I would not recommend this to a friendSent a used product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent a used product which i opened after return window as this was purchased for my new house
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello SabharishS. Thank you for reaching out to us. We are sad to hear you are unhappy with your recent purchase. This used, refurbished product has been thoroughly tested and is fully functional. Any imperfections are purely cosmetic and can range from small scratches and light scuffs to more visible marks, or discoloration to paint finishes and surfaces. Renewed/Refurbished products and batteries are protected against all defects in materials, parts or workmanship under normal use for a specified time period (refer to the product page for further details). Please note the warranty period is subject to change without notice, please always refer to our warranty page for the current warranty details on Greenworks Tools page. Hope this information helpful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website (www.greenworkstools.com).
- Pros mentioned:Power
Love mine!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine was new! BEST weed eater i have ever owned! Handles heavy dury triming!
I would recommend this to a friend
