Customer Ratings & Reviews

This was a particularly troublesome task as some of the hardware for the additional soundbar was incompatible and prevented it from functioning properly. The Geek Squad took the time necessary to work toward resolving the problem in a friendly manner.

The install was complex as all equipment including cable box, surge suppressor, Roku stick etc. were mounted on the frame behind the tv. All were skillfully removed and reinstalled without issues. The new tv was set up like the the old one. Excellent!

The agents connected my TV to the mount and saved me from spending unnecessary resources. Great job

I must commend the men from geek squad who came out and installed my 55 inch television. They were very prompt on arrival and quickly installed my television. They took the time to explain the features of the TV. We’re very good in answering all my questions. Enjoy doing business with the geek squad.

Great people! Highly skilled and quick! They were super polite.

Very professional, polite and helpful. Highly recommended for busy folks who just can't spend the time doing it themselves.

The Geek Squad ladies showed up and they were so efficient and friendly. They had our big screen TV changed out in no time. They made sure I knew how everything worked and that all our channels were set up. I was extremely pleased with the job.

Two Geek Squad personnel were needed to install the wall mount since the TV was a 55" model. They worked efficiently and were very friendly and helpful. They did a great job of installing the mount and making sure the TV was in exactly the right position for our viewing pleasure!

The 2nd crew that came over really helped iron out the use of all my new sound and TV system. They were knowledgeable and very professional.

Helpful, professional, kind, staff that went above and beyond for me!

Brandon did a great job along with his geek squad installer. Very nice and removal of broken tv and replacement was excellent. Also re-set up of new tv

Bought 75 Sony tv from Gurnee Best Buy, not only recommend the tv but definitely recommend Gurnee Illinois Best Buy

We had three TVs set up - with 2 on wall mounts. Two of the systems required complex wiring to deal with the multi-zone sound systems. They also programmed the three universal remotes and set up the gaming products and Apple TVs. Was very impressed with excellent service we got.

Exceptional Geek Squad service. I highly recommend them coming in and setting up your TVs. Very knowledgeable group.

The Geek Squad came to initially install our new 65 inch TV and all theater components. Unfortunately, we were not prepared with what was needed ( console, etc). Patrick was phenomenal! He returned and made sure that everything was in perfect order. Great guy! Love our new home theater!

The techs were very knowledgeable and tech savvy. They explained everything they were doing and even answered many of my "stupid" questions. They even offered additional help if I needed it by presenting me with their contact information.

Installers showed up on time and were both professional and efficient.

Pleasant, prompt and professional. Thank you for the good service,

The Geek Squad came out and did a great job installing and mounting my new Samsung.

The agents checked out the Tav a couple times to see about repair, but to no avail so a new TV was covered under warranty