Customer Ratings & Reviews

No fuss, no mess and no problem. Team removed defective TV, handled all paperwork and even scheduled delivery of replacement TV. Excellent teamwork.

Geek squad took out the old 65" TV and set up the new 75" TV, very professional crew.

The agents set up tv and answered all questions I always purchase the best buy protection plan I always have been taken care of if I occur a problem

The agents have been great each time they've been out. So glad we bought the extended warranty! They made sure we were taken care of, including resetting up all of our components, connections, and Harmony remote again. Thank you!!

On the few occasions I have used Geek Squad I have been extremely impressed with their knowledge, but especially their concern to not only solve any problem, but to go out of their way to make me feel comfortable and satisfied with their work.

outstanding once again! The tech team always shows up when expected, they are always professional & cheerful. they're genius and make things better.

Pleasant, prompt and professional. Thank you for the good service,

The agents that installed our replacement TV were very professional, pleasant, and excellent at their jobs!

Good service all the way around. On time and speedy. Wii use again.

The agents installed my wall mounted television very quickly and professionally and hooked it to all my devices.

Agent were professional, respectful, knowledgeable and above all kind.

The most professional and friendly people I have ever had the pleasure of working with. Great guys all around and the install went smooth and the wall remained clean with no "test holes" to patch.

Quick and knowledgeable. Very professional and willing to answer our questions

For some products you just have to have a warranty, these guys honor the warranty and it’s a real savior for people. Glad I got this for my 2018 Oled TV. Came thru, with a new 2020 model because mine got burn in.

The Geek Squad guy spent lots of time and was very attentive to our needs. The only downside was that he recommended an additional product (a cable) that turned out to be not what was needed for this product. I purchased it, then had to return it when he later determined that it was not what was needed.

We ended up purchasing a different extendable mount for our TV and the gentleman that responded to install it was helpful and figured out we could not mount it where we wanted to because of the studs not being at the correct distance apart.

Reps were very nice, efficient and knowledgeable. So unlike 1 of initial installers that could not communicate since he was on phone either personal or other Geek Squad (not sure)

The Geek Squad did a fabulous job. In and out. Very thorough with their work.

Agents replaced mounted TV and set it up with all my devices and configured system.

The Geek Squad that showed up were great! Both of team members were very skilled and courteous. A good representation of the quality that Best Buy is known for.