Customer Ratings & Reviews

The agent was timely professional and helpful in regard to suggestions on the install. GS is the BEST part of BB...you get consistent performance and expected results. Well worth the money.

The tech was on time, competent, efficient, and took the time to show this old geezer all of the latest features on my smart TV There was no hyper-technical jargon nor did he "speak down" to me. Yea, Geek Squad

Did a great job. This was a replacement tv. Lost the panel lottery on the 1st one. Geek Squad handled the problem with no issues.

We had our large TV replaced after 4 1/2 years due to a malfunction. It was covered by a 5 year full replacement warranty. Everything was easy to handle and the service was excellent as always.

I needed an installation of a replacement wall mount bracket as the first one was improperly sized. I found the Geek Squad installers to be highly professional and the re-installation of the bracket and TV was done flawlessly.

Great service, this was a warranty TV replacement. BestBuy replaced the TV with no haste.

Best Buy Geek Squad came out to reinstall a tv that was defective from the factory. They were great the first time and just as great during the second install. This is a great serivice! Well worth the money for piece of mind!!

The Geek Squad replaced my Samsung TV with a new Sony TV, Sony Soundbar & Sony DVD player. They were patient and knowledgeable. They answered all of my questions. Couldn't be happier!

The two Geek Squad techs came and install my tv with no issues and gave me some advice. They arrive on time and left in a timely fashion.

Good service for setup if you require it , will unload and setup

When an issue was detected by the Geek squad upon installation, it was a really easy process to reorder and exchange for a replacement product. No questions asked

He came, he asked, he observed, he fixed the problem in a matter of minutes.

The agent my mouth at my TV on the wall.. He set up all of my devices to work on my remote. He followed all necessary coronavirus precautions from the time he entered my house to the time he left.

The agent from Geek Squad came here and reprogrammed my LOGI in the family room. There were two, one in training. I learned a little bit about the training process. No wonder you have knowledgeable well trained agents.

I already had the mount installed so was just a matter of swapping the TV. It was super quick, no issues. And team was very friendly and professional.

Purchased 55” LG TV with extended warranty. TV was not repairable after it lost the picture. Called into the Geek Squad and they upgraded and replaced the TV at no charge. Took additional warranty on new TV. 600.00 savings!

The agents installed my equipment and reconnected all my components. They worked clean and quickly. They were great!

Was on time and pleasant. I just wish they would have shown us how to work some of the TV apps.

I had to have my TV replaced Geek Squad was AWESOME them came into my home diagnosed my tv and gave me the number and information I needed to have my tv replaced. All i had to do was buy the new warranty for the TV. It was beyond AMAZING!

Great people did a very nice job and explained everything to me