Customer Ratings & Reviews

The driver/Installer was excellent ... He was on time, professional and very friendly ... He quickly disposed of the set being replaced and quickly connected the replacement set ... The operation of the replacement set is just like the set being replaced ... Very pleasant experience ...

The agents removed the original tv, installed the new one. Hooked my devices and the wifi. Made sure everything worked properly. Cleaned up and hauled away the trash. Geek squad is definitely the way to go.

The guys that came out were super friendly and did a great job

PROFESSIONAL AND FRIENDLY, EFFICIENT AND SPEEDY SERVICE, THEY ROMOVED OLD TV FROM WALL AND BRACKET AND INSTALLED NEW , NO FUSS.

I just did not find the TV to be as good as another I saw. Realizing that purchasing another that was of a higher price would be brought to my home, installed & the old TV returned by the team that had installed the new one. And my account was credited back for my old TV, no cost except the difference between the better TV and the not a penny for the install or haul back. Yay. Sony OLED rules.

Steve , in person representative, did an excellent job!! He was patient and thorough in the installation and educating me in the functions of my new TV. The initial contact with Geek Squad, on phone, Chris was helpful and felt he had it handled. Second contact to check on progress of parts was with Maynard who seemed to care less and lacked customer service rapport.

Having Geek Squad Total Tech Support is very much worth the cost. It easily pays for itself very quickly and every agent I have worked with is fast, efficient, and very knowledgable. The saving you get in the end far outway the initial cost! I have used this service that I bought about six months ago and it has already paid for itself.

This TV was a replacement for the original one I purchased and under warranty. The Geek Squad associate were outstanding and professional and took off old TV and hooked up new TV and insured that it would work which it did, no further problems were noted.

The agents did an awesome job on several installs. All peripheral devices were connected and worked flawlessly.

Great service installing mount on my wall....cut holes in drywall to hide wires....looks fab!!

geek squad did very fast and excellent work connected all my devices

I have always had a positive experience with the Geek Squad Agents. The 2 Agents who delivered and installed my 75 inch Sony were very professional, personable , and meticulous. Thanks to John and Peter for doing a good job!

Problems mounting new replacement tv to the older wall mount,but installer hung in there and figured it out. Unfortunately there was a problem loading old TV contents to newer replacement. We now have to figure out all the missing apps, down load them and install and resign into each one separately!

The Geek Squad came in to take down my 55 in TV and replace with a 65". They were able to use the same mount and even carefully placed the old machine next to the door since I was donating it. They even offered to reattach the legs since it had been wall mounted, but that was not needed. The great set up for the new TV is on the other review. Great work Chris B!

The in-home installation was done efficiently and fast. The newer model Sony is working beautifully. Thanks

I count on the expertise and professionalism of the Geek Squad Team. I was not disappointed. I trust Marcin with my audio / video set-up and operation. Works great! THank you.

Jayden and Christiana are excellent !!!!!! Their patience and knowledge should be commended. They were very efficient and made sure everything was working correctly!!

Next Buy Geek Squad mounted our Samsun’s sound bar , sub woofer and surround sound speakers to our 85 inch Samsung tv. They notified us of arrival time , we’re on time , very knowledgeable, and very curteous. Very pleased with the installation.

The Geek guys have come to our home multiple times -- computers; printer; washer/dryer; five television sets. Service has been prompt; they take care not to damage anything on the way in or out; they have shoe covers -- and show you how everything works before they leave. Can't say enough good things about the service we received when they came with our new OLED TV.

Agents did a re-install of a replacement TV for ours that had a panel go bad. They were prompt, courteous and professional as they performed their work to mount the new TV on the wall. Overall, very happy with the Geek Squad from the original call to diagnose the issue to the installation of the replacement.