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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 127 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers recognize the Rest+ 2nd Gen All-in-one Sleep Assistant for its user-friendly setup, high-quality sound, and convenient nightlight feature. Many appreciate its portability, making it suitable for travel. While some users find the app a helpful tool, others express frustration with connectivity issues and battery notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 127 reviews
  • Rated 3 out of 5 stars

    Boyfriend not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my boyfriend, thought it would help him sleep. But all you offer are baby sounds. It does read on your box it can be for adults but you gotta pay for an app!? You should have more sounds to your product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable and easy to use. Just right for my needs. Bluetooth feature is a plus

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Hatch

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pretty much use it lately and so crazy how the app works so fine! Love it

    I would recommend this to a friend
  • Pros mentioned:
    Battery

    Rated 5 out of 5 stars

    Great thing for any parent!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have two of these. Both the first and now the second gen one since we picked this up while traveling. Our daughter loves this and is a life saver. We love the dock and wireless charging of the Hatch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have twins and They love it the lullabies are amazing and put my kids right to sleep. Such an amazing product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is incredible. Very nice app that you can control. Set wake and sleep.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hatch Sound Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was bought as a Baby Shower gift on a Registry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a baby shower gift for my brother and he loved it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a baby shower gift for my Neice and she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    value for money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the product. Works well and value for money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing,amazing,amazing,amazing,amazing,amazing,amazing

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too low.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume does not go that high. Almost any other sound drowned it out at max volume. Even a box fan baby sleeps in our room so definitely better for separate room with no sound.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great but difficult

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the hatch but the backup battery for it was very difficult to get the hatch to charge. I rotated and rotated for a long time to get it to actually charge but it should not be that difficult

    I would recommend this to a friend
    • Brand response from Hatch
      Posted .

      Thank you so much for your review - we're thrilled to hear how much you are loving Rest+ 2nd gen for your little one's best rest! We can completely understand how dealing with charging issues can be frustrating, and we'd love to help! Would you mind reaching out to us via email so we can get this sorted? Please send a message to [email protected] and mention the code [HB23BZR17]. We’re here for you & will help get this fixed! - Your friends at Hatch

  • Best Buy Employee

    Rated 2 out of 5 stars

    1st gen was better.

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Serves as intended for lullabies (premium content requires to have premium membership) and as a great nightlight. Adds a wireless charging base for ease of access for portability as opposed to 1st gen. Cons: Lost it's 2 way audio, applies to 2nd gen non-plus as well. Changed the app interface as opposed to 1st gen, considerably worst. Other: Sometimes there's now a crackling sound coming from the speaker as opposed to our 1st gen.

    No, I would not recommend this to a friend
  • Cons mentioned:
    App connectivity

    Rated 2 out of 5 stars

    Has the features but it’s a glitchy mess…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing does exactly what we want it to. Turn on white noise and a turn red for night night then turn blue at a certain time in the morning to tell our toddler he can get up. Unfortunately it doesn’t end there. I constantly get notifications that the battery is low but when I check it’s sitting on the charging dock. This is extremely frustrating when you are now worried if your night light/sound machine is going to die in the middle of the night. I also find this thing struggles with connection often. The app is fine, simple but man it’s slow as it waits for the Rest to connect. Mind you we have 2gig fiber and it shows all full bars but will occasionally warn poor signal or just spin forever. Lastly, this model is supposed to feature a baby monitor and mic. There is no where in the app to utilize these features. There are no current guides or instructions on how to use it and all the tutorials I have found online show the old app so not helpful. If you can find them please let me know! Really terrible that a marketed feature that we paid for is not accessible? Oh and they send notifications to your phone and email constantly about their subscription service trying to get you to pay for their stories and songs. No I don’t want it I want to turn these off. I’ve unsubscribed from the emails twice… This thing should be so good, it would easily be the best if it worked properly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Night light

    Rated 1 out of 5 stars

    Use your phone instead

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used it only a few times but only the night light feature. Huge waste of $$ and requires a subscription

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice and Calming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tool to calm my 7month old. The rain and white noise are his favorite for sleeping, but the LoFi they have is great too.

    I would recommend this to a friend
  • Pros mentioned:
    Night light

    Rated 5 out of 5 stars

    Nice light.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty great, nice soft light. App is easy to use, easy to connect. Honestly might like it more than my newborn.

    I would recommend this to a friend
  • Cons mentioned:
    App connectivity

    Rated 1 out of 5 stars

    Expensive clock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never charged right. Continually had problems connecting to wifi. Worthless paperweight.

    No, I would not recommend this to a friend
    • Brand response from Hatch
      Posted .

      Thank you for bringing this issue to our attention! This sounds like a job for our Support team. I’ve let them know about your problem, so they’ve got all the details on the issue. Just use this code HB23BZRE29 when you send us an email to [email protected], and we'll get to the bottom of this for you. We appreciate you trusting us to help your family get better sleep.
      -Your friends at Hatch

  • Rated 1 out of 5 stars

    Useleas battety

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this to help establish a sleep routine for our baby. He sleeps between the nursery and our bedroom so the battery life feature of the second gen was an important feature. Unfortunately, when you unplug the Rest from the charge base, it will turn off 90% of the time. The battery life will say full, yet it cannot operate witnout being plugged in. This seems to be a common problem, based on some ofher reviews ive since read. Nonetheless, a really inconvenient defect that Hatch should be able to reaolve easily.

    No, I would not recommend this to a friend
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