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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 17 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers appreciate the Infrared Heater and Tripod combo for its convenient tripod design and the warmth it provides, with some even placing their pets right in front of the heater. However, there have been concerns about the durability of the power switch, with multiple customers reporting that it broke and stopped working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-17 of 17 reviews
  • Pros mentioned:
    Heating

    Rated 5 out of 5 stars

    Fast working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fast & hot easy to setup the tripod is very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice heater but assembly is a pain

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice heater for cool evenings on the deck. I especially like the ease of raising and lowering the heater. I gave 4 stars because of the assembly required. If you prefer (like me) to not leave it set up all the time but to box it between uses - be sure to have a screwdriver handy.

    I would recommend this to a friend
  • Pros mentioned:
    Heating

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good heater and cant beat the price . Comes with an adjustable tripod so its super convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Heating

    Rated 5 out of 5 stars

    Keeping me warm

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent heater, safe and easy to operate. Heats very well

    I would recommend this to a friend
  • Pros mentioned:
    Heating

    Rated 2 out of 5 stars

    Broken heater

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product for work. It work great kept the area nice and hot. But sadly it broke and stop working and only had it for a month. Now i need to find another heater.

    No, I would not recommend this to a friend
    • Brand response from HS Customer Service
      Posted .

      We are so sorry to hear your heater is broken. Please email us at [email protected] and we will take care of you! EnergyWiseSolutions

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great outdoor heater

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great outdoor heater for a covered patio in the winter or cooler months.

    I would recommend this to a friend
    • Brand response from HS Customer Service
      Posted .

      Thank you so much for your review! We are happy you are pleased with your heater and it is keeping you warm! EnergyWiseSolutions

  • Pros mentioned:
    Heating
    Best Buy Employee

    Rated 5 out of 5 stars

    Heater

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice heater. Keeps me warm in the garage during the winter time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my husband as Christmas present. Good quality and easy to use,

    I would recommend this to a friend
    • Brand response from HS Customer Service
      Posted .

      Thank you for the review Alma! We strive to make our products user friendly with great quality! We bet your husband will love this gift! EnergyWiseSolutions

  • Rated 1 out of 5 stars

    Don't waste your money!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to have this heater as the tripod design is what enticed me to purchase. After about 2 weeks of use it no longer works. Nothing like burning $130 for something that didn't last.

    No, I would not recommend this to a friend
    • Brand response from HS Customer Service
      Posted .

      We are sorry to hear you are having trouble with your heater. Please reach out to us at [email protected] and we will be happy to help! EnergyWiseSolutions

  • Rated 1 out of 5 stars

    Do not buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this. Dont waste your money or time. It worked less than one month. Now im stuck with a broken heater that best buy wants me to pay to fix. The manufacturer apparently doesn't work on the weekends. No response at all. The faulty power switch issue is apparently a known issue based on the reviews from other sites. Bad buy.

    No, I would not recommend this to a friend
    • Brand response from HS Customer Service
      Posted .

      If you could reach out to us at [email protected] we would love to help EnergyWiseSolutions

  • Rated 1 out of 5 stars

    Broke

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth buying. First one to bought broke. Returned it. Got a new and it broke.got my money back but lost out on the warranty fee twice

    No, I would not recommend this to a friend
    • Brand response from HS Customer Service
      Posted .

      If you ever need help with your warranty reach out to us at [email protected]. We can help you get your heater up and running again. EnergyWiseSolutions

  • Rated 5 out of 5 stars

    Outdoor heater

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good reliable product to warm garage or outdoor patio

    I would recommend this to a friend
  • Pros mentioned:
    Heating

    Rated 5 out of 5 stars

    Solid unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to put together. The heat is significant. Tripod is versatile. Personally using it to heat a 25x30 shop. Knocks off the chill from the entire garage and heats the area, 5-12ft directly in front of it, extremely well. Turns off if tipped over and/or overheated. Great product in a world of BS heaters.

    I would recommend this to a friend
  • Pros mentioned:
    Heating

    Rated 5 out of 5 stars

    Great heater for the garage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in my garage when the temps are freezing outside.

    I would recommend this to a friend
  • Pros mentioned:
    Heating

    Rated 5 out of 5 stars

    Infrared heater

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for heating the area that is being worked in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cats thank you

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for the cats outside they love it. they lay on their scratching post right front of the heater

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Upset at this putcsss

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought it was nice until the 4th time i turned it on and the on off switch is completely broken and now it doesn’t turn on.

    No, I would not recommend this to a friend
    • Brand response from HS Customer Service
      Posted .

      We would love to get you a new switch please contact us at [email protected] EnergyWiseSolutions

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