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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 373 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers often highlight the Shiatsu Deluxe Neck and Shoulder Massager with Heat for its effectiveness in pain relief and relaxation, with many praising the heat feature. They also appreciate its ease of use and massage options. However, some users find it to be too intense or heavy, and a few mention inconvenience due to the corded design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 373 reviews
  • Pros mentioned:
    Heat, Massage

    Rated 5 out of 5 stars

    Tension Be Gone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift that was greatly appreciated!! The heat really helps, and the three speeds allow you to pick how hard you want the massage to be.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great massage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well, you can use it for you neck, back, lower back and the best part is I can use it for my calf and feet. It is corded so you have to find outlets wherever you sit. There are other versions that are cordless, but if you don’t care about having a cord this is a great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice neck massage it is amazing I will recommend it to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great neck massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Comfortable to use on shoulder, neck and lower back. The motor is strong and not loud.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice masager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery date was moved twice and the box was exremely beat up. However the unit was nice and felr good bit just not what i was looking for

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice!! Just the right amount of pressure for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice!! Just the right amount of pressure for me. Occasionally get stiff following neck surgery and bought this as a gift for myself!

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Hmmmm, so good......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit does the right moves. My wife has frozen shoulder, a painful condition that goes on forever, but this devise provides relief. The heat is just enough too.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Neck mssager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have tried this just a little to date and found it does a good job so far. It needs bit of practice, I think, but feel it has good potential and maybe can be used of other places such as leg cramping. It does a moving massage, force is controllable by pull on hand loops. Need to practice more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super relaxing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the heat feature on this and that the massage nodes turned both directions , also really easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Work well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works just fine, it helps when you came home after a long day at work, and the heat is a plus, is not to hot is just a warm feeling... I recommend this product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for neck and upper shoulders

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good massager for the neck and upper shoulders as it drapes over your neck and you can apply pressure with the weight of your arms in the sling. You can also drop the massager lower on to the upper back to get those areas and it also works OK for the lower back if you're sitting down and using the straps pulled forward. I've used a few other massagers before and this one is more flexible in use than some of the other handle based massagers. The heat setting is warm only and not high enough to really do a deep heated massage. Overall, it not a bad product.

    I would recommend this to a friend
  • Pros mentioned:
    Massage
    Cons mentioned:
    Size

    Rated 3 out of 5 stars

    Neck massage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is much larger than pictured. The heat is barely warm. The massage has three levels and are great. No vibration as stated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a keeper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter who works in a COVID-ridden ICU and who goes home every day with tremendous tightness in her shoulders and neck. Being as she can't go out for a massage, I wanted to do something to help. She's a tough one to buy for as she doesn't want more things and as a result she resisted using this for a full week after delivery. When she finally did break down and use it, she wrote, "This thing is AMAZING! It's a keeper!"

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    homedics neck massage

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am in pain a lot after car accident,HOMEDIC make it so good i using it a lot for neck and even upper shoulder ,still working for 3 years , almost everyday

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage

    Rated 3 out of 5 stars

    Vigorous massager

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massager is quite vigorous even on the low setting. Takes some getting used to. The heat is good. Hard to use on my neck as it hurts. Good on back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what the doctor ordered! Actually, even better because this will hopefully keep the doctor away. It works great and really gets in deep to the spots that need it most. Love the reverse shiatsu ability, the heat and the ability to adjust the pressure just by pulling more on the straps.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Massager, no better options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a relative get one like this, but theirs was wireless with a battery and this one is corded. You get about 6ft from the cord, so might want to get an extension cord if you're far from an outlet. Can't feel instant results but my neck pain has gone away

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on sale deal of the day. This was one of the best purchase ever. The kneading really works out the knots in your neck in those hard to reach spots. A very good alternative than going for a real massage. i also have the homedics pillow version of this massager. I like them both but this one is definitely more intense.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it because it is not too bulky and power is just right.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Works great with nice strong movements

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this massager. It gets knots out and has nice control. Also the heat is nice. One thing I would say negative is that it seems to be making a clicking noise after only a few uses.

    I would recommend this to a friend
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