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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 373 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers often highlight the Shiatsu Deluxe Neck and Shoulder Massager with Heat for its effectiveness in pain relief and relaxation, with many praising the heat feature. They also appreciate its ease of use and massage options. However, some users find it to be too intense or heavy, and a few mention inconvenience due to the corded design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 373 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the most effective designs for a personal home electric massager in my humble opinion. Does a nice job loosening up my kneck and shoulder. The variable speed and rotation direction is very helpful also.

    I would recommend this to a friend
  • Pros mentioned:
    Heat
    Cons mentioned:
    Size

    Rated 3 out of 5 stars

    Bulky around neck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it too bulky , so was returned , but the massager worked well. Also has heating feature.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Good Massager

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The massager is really good for the price. With heat and different speed settings it’s pretty effective. Would have loved more if it was battery operated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DeAwwwwwwwwww!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My back is better with this! Legs too. I use a pillow to dampen the dig. Very good product. Well made. Like the stowaway cord!

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Does what it's supposed to

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Bought it for my girlfriend. I really don't have anything to compare it too but seems like it does what it's supposed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Excellent massager

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massager hit spots I hadn't reach in yrs, it got the knot out of the muscle an I haven't had a problem since. It says neck but I use it everywhere it hurts especially my legs, calf an thigh. I wish I had bought this a long time ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works out the knots

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I often have tight muscles in my shoulders and neck. Might be the way I sleep plus sitting at a computer all day. Saw this massager as Deal of the Day and thought why not? Glad I got it. It really works out the knots in my upper back and feels good on my neck. You can adjust how much pressure by pulling on the arm straps or letting them loose. The only thing I would change is that the buttons are high up on the strap so it's hard to adjust when the massager is on your back.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    nice massage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality item. Sat with this at my office chair and enjoyed the massage quality it would give while still working at my desk. The handles make it more steady but are not necessarily needed!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product to work on neck.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feel good on the neck, the only problem it's that it hurt on my arms because I need to pres the cord to hold the massage on the neck. You need to be seated on a chair instead of the sofa.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bought for aunt

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. My aunt works all day and stands all day. It's made for your shoulders but you can adjust and use on your legs too. Her sons wanted to buy this for their mom for mother's day so I helped pitch in to buy it. She's been loving it so far. She's been using it for about 4 months, no problems so far.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Massage machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for relaxing after a long day of work. Plug comes already built in to the machine no need to look for it when needed. Helps with muscles soreness, heat syncing relaxes them to insure best rehab.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This massager works wonders.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sought out a neck massager for my stiff neck and purchased this jewel and was very pleased . Be advised it has 3 settings and on power initiation it goes to roughest setting and it is very rough and violent . When I found a setting I was comfortable with I was able to work out my neck stiffness within about 4 uses. Buy this one guys it works.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Nice , and was impressed to say the least

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had more features then expected and the heat works wonderfully.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Master Procrastibator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shiatsu Deluxe Neck and Shoulder Massager works great! Not as good as a real massagacologist but better than nothing

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    No miracles but decent massage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works pretty well although there’s no heat that I could feel. Good for 5-10 minutes sessions that provide temporary relief to neck and upper back.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gladly purchased this massager! This is one of the best massagers I have ever owned. I loved it so much that I purchased a second unit for my sister and mom to enjoy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it, but beware of possible short life

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this. She suffers intense shoulder and neck pain and uses this every evening for relief. Our most recent device died just after 12-months so make sure you get an extended warranty!!

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Great massager

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter for Christmas and she absolutely loves it. Simple to use and very relaxing afterwards. It gives a firm massage wherever you use it.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Deep massage

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent deep massage. I work a job that has me bending lifting and moving around quite a bit. This is nice to relax at the end of a long week.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Glsd i bought this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice neck massager. Good heat. Would be 5 stars if it was cordless.

    I would recommend this to a friend
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