Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 373 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers often highlight the Shiatsu Deluxe Neck and Shoulder Massager with Heat for its effectiveness in pain relief and relaxation, with many praising the heat feature. They also appreciate its ease of use and massage options. However, some users find it to be too intense or heavy, and a few mention inconvenience due to the corded design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 373 reviews
  • Rated 5 out of 5 stars

    Excellente massager

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent massager for relax your neck and relieve stress

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it. Less strain on her arm. She couldn’t hold her hand held one to long for it will become heavy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome for shoulders and back & flexible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for back and shoulder pain. It is very flexible as it can be moved up and down your shoulders and back with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Deep Tissue with Heat

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can get really deep into the muscle with this device. The more pressure you pull on the arms, the deeper the the massage. Added heat is a bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Great machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is great for aches and pains when you can’t reach that relief yourself. It provides just what I needed. Highly recommend to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works well, needs improvement on the side straps

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the massager works well on neck on shoulders. The side straps are fuzzy and the control switch is hard to reach as you cannot see it easily once it is on your shoulders. My triceps get tired after 10 min. from pushing the straps against my neck or shoulders in order for the massager to be in the right spots. It is a well made product nevertheless and works well. I personally think the pillow version may be easier to use.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Great Massager

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massage could get those deep and hard to reach knots located on your neck and upper back. I am completely satisfied with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great message

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact , easy to use, fits neck. Worked on stiff neck, felt a lot better after using it.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice deep massage method! Love this item hits just the right spot to work out knots in your shoulders!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for Pain Relief

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can be a little intense if you use it while laying on your back, but overall it works well for neck and back pain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need at least one more

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw this on sale and decided to try it... Perfect!! Now I want one for my office as well but not at the "normal" price. If it goes on sale...I'll definitely buy another and I have a friend with one of those "massage" chairs that wants on.. he says reaches places his $4000 chair doesn't, and does a better job..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best massage

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With minutes of receiving it I opened it up read the instructions then started using it. My first impression was this is awesome. I love deep tissue massages when I go to the spa and this replicated one so easy. It truly was so relaxing. I was so impressed that I asked everyone in my household to try for a few mins. They all agreed. Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    It works for me

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I end up getting two of these. Gave one to a family member for Christmas and I kept one. It works wonders on my neck and back.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works wonders!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit that we have had literal fights over who gets to use it first thing once getting home from work and after sports practice! We love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good so far

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it so far. Uses it almost daily now. Bought on sale, but for the amount she's used it, full price was worth it too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My wife likes it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife and she loves it. She says that it definetly helps relieve her neck and back pain.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Definitely worth it!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this!! It feels so good and really helps my neck that is forever tense! I even use it on my back and I love that too!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Relieve your tension

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t sure how effective this would be, but, oh boy! It does a great job and let’s you choose from multiple speeds with or without heat! I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Not Bad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, also more affordable than the one we purchased at Costco. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Massager

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It helps with back muscle pains. Heat also helps to relax.

    I would recommend this to a friend
Sponsored