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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 373 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers often highlight the Shiatsu Deluxe Neck and Shoulder Massager with Heat for its effectiveness in pain relief and relaxation, with many praising the heat feature. They also appreciate its ease of use and massage options. However, some users find it to be too intense or heavy, and a few mention inconvenience due to the corded design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 373 reviews
  • Rated 4 out of 5 stars

    Powerful and versatile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The massager is a great little portable item to have. The only drawback I have is that it’s a little hard. I believe we expected to be a little softer on fits distribution. My wife feels it is little too firm in that area. I agree

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    a nice back massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i know it meant for neck and shoulders, but does better on the back. still a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Really helps the neck.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product really helps relax the neck area. Easy to use and can use it while watching TV.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Nicer than brookstone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion this is better than brookstones version since it isn't beating you. This one is shiatsu, which means that it has rotating balls.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Great for neck and back pain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband because he has been having a lot of back pains and it really works very well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Shiatsu deluxe neck & shoulder massager with heat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really surprised with the overall performance, ease of use, and results after use. Would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Power

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife says it works for her. For me it needed more power but still good.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Perfect for home use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally works as described. Would recommend to anyone with neck or even back pain (can be used all up and down back). My wife and I both share it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like the Shiatsu Shoulder Massager

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Massager. Bought for my wife and I have ended up using also. Has two speeds, so you can adjust. You control the pressure by pulling the tabs, so you have only the pressure you want.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    good item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice, relaxing. like it. good features, rotates in both directions,,, heat is a good feature

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 3 out of 5 stars

    Nice Unit-Overheats Easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit works as described but auto-shuts off due to overheating after 20 minutes of use. Other than that one issue, it truly kneeds specific areas and is multi-positionable as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price, i use it on my neck and shoulders and it brings relief

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have any back issues or neck pain because of office work this will relax you and make you sleep with heat mode.,

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Yeah Buddy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My neck...my back My neck and my back .....lol Works awesome. You can move it anywhere you want and apply your own pressure Awesome buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pure pleasure

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife she is a dental assistant and her shoulders and neck get sore at work. I tried it and wow the heat with the message left me feeling relaxed and brand-new. Oh my wife also loves it but not as much as my hands. But that's just cause she loves the attention. LOL

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty darn good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for about 5 months and haven't had any problems with it. My one complaint is that it works great on my shoulders and base of my neck, but it won't close in enough to massage the back of neck any higher than the base. Be sure to follow the directions and only use it once a day in the same spot, otherwise you'll be very tender later on.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used a different variety of massage products, but this one bites the cake. Really love it. I feel very relieved after using it.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    works very well. soothing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no need for tired hands. this is best do it youself massage ever.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great value good quality. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Wonderful!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Love that you can move it with you hands and can use with cool or heat.

    I would recommend this to a friend
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