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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 95 reviews

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75%
would recommend
to a friend

Customers are saying

Customers love the Shiatsu Neck and Shoulder Massager for its pain-relieving capabilities, heat feature, and effective massage. Many customers have shared positive experiences with the product, praising its ability to alleviate neck pain and provide a relaxing massage. While some users have expressed concerns about the coverage and strength of the massage, the overall feedback is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 95 reviews
  • Rated 3 out of 5 stars

    Ok for a neck massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife because she was having neck and back pain. This helped somewhat for the neck, but can hurt if any pressure is added. Not easily used on the back but can be manipulated to massage areas on the upper back.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basic Massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bought as a gift for a family member and they seem to really like it. They've only had it since the holidays (2015) but it seems to be pretty sturdy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is what it is.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife for Christmas because she likes neck massages. It works ok. I think you need to have a pretty small neck tho to make it work better.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 minutes with heat 5 minutes without heat every evening takes sore and stiff neck no need for aspirin now

    I would recommend this to a friend
  • Pros mentioned:
    Stress relief

    Rated 5 out of 5 stars

    I love it for massaging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for friend or family member as a stress reliever to get a massage after a long day at work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This massager works only on the neck, I am satisfied with the product, it works as advertised.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Relax

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on getting in the neck working the muscles but heat factor is not the greatest.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Good for : do it your self

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful more you pull on straps more it massages deep in

    I would recommend this to a friend
  • Pros mentioned:
    Stress relief

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Really nice for sore muscles. Takes the kink right out of my neck

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    My massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It helps a lot with my neck pain ,I have fibromialgia and I like the heat on my neck

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good neck massage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good for the massaging aspect however it does not heat very well. In all reality there is no heat at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product. It works great and enjoy using it. Recommend it to other

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have neck problems and it works the knots out. Awesome products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Massager for the Price!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on the neck. Only downfall is its not as strong but still works GREAT!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Holiday gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holiday gift have yet to try device hoping it is as great as similar products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this massager, but I would love if it didn't have a plug with it and it was portable. It would make it easier to take around, but other than that I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Very simply but relaxing massager!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for wife who has frequent headaches due to tightness of muscles in the neck and shoulder area. Bought this on a Black Friday deal and it works well for a quick and simple massage in this area and helps relieve the pain.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works as described

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    given as a gift person likes it and uses it often for relaztion

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for basic massages, the heating feature is a plus.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    makes a great gift for spouses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An ok product for your husband and/or wife. Massages

    I would recommend this to a friend
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