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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 95 reviews

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75%
would recommend
to a friend

Customers are saying

Customers love the Shiatsu Neck and Shoulder Massager for its pain-relieving capabilities, heat feature, and effective massage. Many customers have shared positive experiences with the product, praising its ability to alleviate neck pain and provide a relaxing massage. While some users have expressed concerns about the coverage and strength of the massage, the overall feedback is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 95 reviews
  • Rated 4 out of 5 stars

    Great Product Overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a bit noisy, so I don't like watching TV with it on, but it works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok. For the price you can't expect the best, but it still works a bit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very well this neck and shoulder massager relaxes my neck muscles.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Neck massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the neck massager it helps with fibromialgia pain

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motion felt good. Not as warm as I would have liked fit my neck well

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works OK for someone with a smaller neck.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The massage "fingers" part of this product doesn't work well for someone with a large neck like mine. The rest of it works fine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like massager it only works on back of neck and not shoulders. I'd rather spend money on a real massage.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Neck and Shoulder relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having lots of issues with tense shoulders and neck, this has helped tremendously. You can vary the amount of pressure it applies on your own. Seems to be a quality product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Some relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some relief however it could have been better if it actually did the shoulders not just the neck

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looks pretty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks pretty and does the job. Somehow I don't feel relaxed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's great for nick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had big pain in my nick, but when I start using it I feel better now and the pain almost gone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mediocre massage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only has one setting. To get a deeper feel ypu have to pull the two loops. Not the most comfortable thing considering it's a massager. The heat setting is a joke. If it is on sale for a deep discount then maybe get it. Otherwise leave it where it is.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful. I am very pleased with the way this device helped me relax.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Works well but uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a bday present for the wife. While it works like it says the shoulder parts were hard plastic and were not very comfortable. It is not portable and has to be plugged in to an outlet to work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This neck massager is great for relieving the stress of work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this pillow it seriously works for neck pain!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not seem to heat up and was hard.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a birthday gift. It did not provide comfort, was very hard and did not heat up. Perhaps the heating feature was defective but I really don't know how the "massage" element could provide comfort as it was very hard.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HoMedics neck/shoulder massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does not do the job and described. I returned it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Simple and effective relaxation solution

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first thing I use after my workday when getting home. My spouse and I often rush to be the first one to claim it! Should order a second one soon.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice and confortable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for office job after daily work. Nice product

    I would recommend this to a friend
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