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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 95 reviews

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75%
would recommend
to a friend

Customers are saying

Customers love the Shiatsu Neck and Shoulder Massager for its pain-relieving capabilities, heat feature, and effective massage. Many customers have shared positive experiences with the product, praising its ability to alleviate neck pain and provide a relaxing massage. While some users have expressed concerns about the coverage and strength of the massage, the overall feedback is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-95 of 95 reviews
  • Pros mentioned:
    Stress relief

    Rated 5 out of 5 stars

    Great Massage after a long day at Work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product really digs into your muscles to loosen them up. It relaxes you after a long day at work and reduces soreness after a hard work out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for skinny necks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought it would be great based on the reviews, but it is mostly a waste of money. I don't feel any relief for my shoulders. I can't really feel it on the lower portion of my neck, but I can place it on other parts of my body, such as thighs, calfs, and arms, so I guess that makes up for it. I would steer clear of this product if you are skinny...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In theory this would be a great product. In reality - not so much. I will be returning it this weekend. There is no adjustable control for massage pressure and the pressure feels very light to me. The massage unit has limited range and only masssages a very small portion of the top of my neck. Also, it plugs in versus uses batteries so you are stuck next to an outlet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great massage product for sore muscles

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried other massage items that are only vibration and don't offer real pain relief. The shiatsu feature is similar to getting a real massage. From this product I have gotten pain relief in my lower back, shoulders and neck. This product was well worth the money.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Either love it or hate it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally I had no real issues with it and it actually alleviated some of my pain and stress. However, a few other people that tried it disliked it very much due to the discomfort of the massaging balls and the smaller size of it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worked ok for 1 day

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is ok but not great. The massage range is very narrow only providing stimulation to the very center of the neck above the shoulders. The heat is rather poor for my liking. My unit actually stopped working the day after testing. Will be returning to Best Buy this week.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible. Small. Heat is a little light (no heat)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope I got a defective unit but this thing is going back faster than I got it. Its so bad. This is (and priced) like a no frills massager with "Heat". So I plug it in and it massages your neck. Its a little small so if you're a big dude than it might not fit. Its one speed and the little balls turn in about a 1.5inch diameter. I flip the switch to "Heat" and a little light comes on but no heat. I wait 5 minutes and still no heat. It reminds me of the scene in the movie Toy Story when Buzz Lightyear tries to shoot with his little laser but its just a little light. Did homedics really label this thing has heat?? So glad I can return this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Its worth the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I occasionally use it for massaging, and it does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Stress relief

    Rated 5 out of 5 stars

    Works well the price was right

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well and relieves the tension in my neck. You can also use it on arms legs knees, etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the neck..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ..not so much for the shoulders. Works well for neck pain but does nothing for shoulders. I would recommend it for a stiff neck only.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good-looking

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking, very beautiful. However, it only works on a small region of neck and doesn't make me relax...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good massager

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and mobile. I can take it anywhere in the home.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    HoMedics neck/shoulder massager

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has two balls that massage only the back of the neck, not the shoulders. I returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    very uncomfortable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you need to pull grip forward to make this attached your nect tight already made you tired

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Umm so so

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It isn't really doing a good job. It's just so, so... I wouldn't buy it again.

    No, I would not recommend this to a friend
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