Customer Ratings & Reviews
- Model:
- HL14CESWK
- SKU:
- 5077495
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers regard the 700 Sq. Ft. Portable Air Conditioner as a powerful cooling appliance that can quickly lower the temperature of a room. Setting up the air conditioner is generally considered easy. However, some customers express concerns about the noise level and the price of the product.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cooling
Good product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Provided good air conditioning to a small sun room area.
I would recommend this to a friend - Pros mentioned:Ease of use
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set-up and cools the work area in minutes.
I would recommend this to a friend - Pros mentioned:Cooling
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Strong AC unit. The assembly of the Hose is difficult
I would recommend this to a friend Works (sort of)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely better than no AC at all, but I find it quite noisy and not all that effective. A traditional window AC would work better, IMHO, if it works for you.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear this ! Our units work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, or the exhaust hose may need re-installation to avoid the heat from coming back into the room. Like any other electrical device, this portable air conditioner will create some sound when operating due to the powerful compressor working to cool the space you need it to. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBC0721. We look forward to making this right for you. Thank You !
Great ac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It cools up the place very quickly. However if the sun is facing the living room, it struggle a bit. Overall happy with it
I would recommend this to a friendBelow my expectative
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honeywell is very popular however this product does not honor their reputation.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry for your experience with this portable air conditioner. Our customer support team will be able to look into your concerns and troubleshoot for you. Please call us at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected] and reference code number BBC0815. We look forward to making this right for you. Thank You !
Incredible air condition!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit, well-built and very efficient. Great for use in a server room!
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again!
Great working air conditioner.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The air conditioner is working great. No problems to report and works quiet.
I would recommend this to a friendBrand response from JMATEK
Posted .Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our units make use of dual motor technology, making them quieter than most others in the market. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again!
Slick looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The hose is large, so the panels slide down, and do not lock in place. Has a small cover which blocks most of the air flow. It was returned immediately.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hi, We appreciate hearing about your experience with this Portable Air Conditioner. We're sorry to hear about your difficulties with the window venting panels during the setup process, and we appreciate you including that in your review. We'd be happy to note that for product improvement purposes. If you have any other questions or feedback that you'd like to share, we'd love to hear it and invite you to reach out directly at [email protected]. Thanks again for your time.
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just what i needed .. the sales person very helpful
I would recommend this to a friend- Pros mentioned:CoolingCons mentioned:Noise level
Does the job but incredibly loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This portable AC is intended to heat a 500 square foot bedroom with poor wall insulation. Setup was a bit challenging. The unit is over 70 pounds so carrying the unit upstairs is not easy. The wheels at the bottom of the unit don't roll easy. The wall bracket appears cracked already but is usable. Rather than returning this and waiting for Best Buy to take forever and a day to replace, we kept it. The wall bracket is not ideal for smaller windows, we had to improvise. Once plugged in the temperature in our bedroom with Central AC registered at 84 degrees...yikes. The room cooled the room to 71 degrees within two hours. However, this is an incredibly noisy unit. We cannot watch TV while the unit is on cooling. When the unit reaches the target temperature and fans momentarily volume is minimal. However, when the AC resumes cooling, it is so loud I find myself waking up to the noise at night. Be aware as I guess this is normal and I need to adjust to this. I'll give it another few days before deciding whether I can adjust to the noise levels.
No, I would not recommend this to a friend Did not work well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as well as my previous window unit for my condo
No, I would not recommend this to a friendnot as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first day I had it on, it filled with water twice and had to be emptied. Descriptions made it sound like it was designed so I wouldn't need to empty water too often. And it was not humid.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Please contact customer support at 1-800-474-2147 and a team can help you right away. There are various factors that affect the cooling efficiency of a Portable Air Conditioner such as the number of windows or heat-generating appliance in the room, the humidity and temperature of the city you are using it, the quality of insulation of the room and the height of the ceilings. In less favourable conditions, a higher BTU rating of Portable Air Conditioner is recommended to cool the same sized room. Please do contact our customer service team and we can help you see if you have the right model for your room or if there is a possible defect that may be solved under warranty.
Didn’t cool a room
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and returned within 24 hours as it couldn’t cool a 400 square foot room.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry to hear this ! Our units work best in enclosed, well insulated spaces. Room environment conditions such as ceiling height, sunlight, number of windows/ doors and level of insulation can affect cooling efficiency and there are ways to increase the capacity of these units. There could be other reasons for the unit to not cool- temperature setting could be too high, the dust filter could be dirty, or the air outlet could be blocked.
Please do give us a call at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo at jmatek dot com with the reference code number BBA0704. We look forward to making this right for you. Thank You !
- Pros mentioned:Cooling
Better Than I Could Have Ever Wished For!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Central Air went down on us. Because of the makeup of our house a total replacement was needed of the whole system as we had an air handler in our attic that no one would work with. After estimates the bill was looking to be about $11,000 which is about $10,500 more then I had to spend. Well I spent $600 on this unit and I am able to cool our living about 600 square feet and with a box fan blowing in a hallway 3 bedrooms are cooled also! Keeps our essential areas cool! We have 8 foot ceilings so I know that helps, but this little unit sure works nice. Highly suggest this unit, does more than advertised.
I would recommend this to a friend Portable ac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this brand perfect for a big room or a large living room
I would recommend this to a friendPortable air condition.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not that good I do not recommend it very poorly work working ship.
No, I would not recommend this to a friendDoes not cool large area
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research and read all of the reviews for this machine. I also tried a smaller BTU (12,000) Honeywell model first. But this unit, as the smaller BTU unit, just did not cool our large upstairs room. It's approximately 500 square feet and even if we keep the unit at 65 degrees, it only ever gets to 84 degrees. I am not satisfied and will be returning.
No, I would not recommend this to a friendSending it back...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off... the exhaust hose is ridiculous to assemble. It doesn't screw on right and once you connect one end, the other one disconnects. If you move it, you will have to reconnect it. 2nd) I bought this for the main part of my apt, Living Room 18x18 plus kitchen. Should be good enough for up to 550 sq feet. used it in my bedroom...less than 200 sq ft and I was sweating all night. I started it on medium because with 14000 BTUs I should have been freezing. I kept getting up to make it colder. and it never got cold enough. I don't know if mine doesn't work properly, but it's going back! I'm not getting stuck with it!
No, I would not recommend this to a friendBrand response from JMATEK
Posted .We are sorry that you had this experience. Please contact our customer service line at 800-474-2147 and a team will help you right away.
Cools...kinda
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and looks great but doesn’t perform as well as I had hoped for the price. Cools my 500 sq.ft room about 2 degrees every hour but I’ve never gotten it past below 72.
No, I would not recommend this to a friendBrand response from JMATEK
Posted .Hi Sarah, We appreciate hearing about your experience. The cooling efficiencies of these units are affected by environmental factors, and there are ways that we can increase the efficiency of Portable ACs. Please give us a call at 1-800-474-2147 between 8:30 AM and 5:30 PM Monday through Friday or send us an email at [email protected] so we can help provide a solution for your room conditions. Thank you.