Customer Ratings & Reviews

What a waste of money belt broke on 3 different machine

Broke in about 8 months. I wouldn't recommend this thing.

I did really like it but I’ve only had it for like 5 months and it already isn’t working. The brushes stopped rolling and I cleaned everything and put them back in and I can’t get it to suck up everything g like it use too.

Died after using a few times Waste of money Died after return time was up.

Within three weeks of purchase it already quit working. The brushes quit rotating. And it has been extremely difficult dealing with Hoover to get fixed.

Had this carpet cleaner for a few weeks the front brush already stopped rotating. Not worth it.

Have had this for 4 years and still love it. Is it loud? yes. Is it heavy? yes. Does it do a fantastic job cleaning? also yes. It gets the carpet almost completely dry. An hour with a fan and the carpet it good to go. The weight helps it get a good suction. It also comes apart nicely to clean all the parts. The water canister is big enough that I am not stopping to fill it every 5 minutes either. Overall, would 100% recommend.

Had it one year and a month today and motor started smoking. I only use it monthly on my living room carpet. This is ridiculous and I will not buy Hoover products ever again.

Terrible suction, was not worth the cost. I love Hoover but this model is terrible

Stopped working after 1 year. Worked great in the beginning. For $300 i expected it to last way longer. Do better hoover.

I would not recommend. We unboxed inspected and returned after seeing an underwhelming demo and some negative results.

Easy to use. Works real good for cleaning carpet. I love it.

it won't dispense water after you kept aside for few days. It will waste lot of time to figure out the issue.

I did a decent amount of research and shopped around to find this one on sale. I also bought an extended warranty because the worst reviews of this and other cleaners included malfunctioning/dying after a short time, and my last Hoover died very suddenly - after using it and putting it away ‘til next time. When the next time came it just wouldn’t start. I did the things I usually try when it would stop, including cleaning thoroughly and checking the belts, but it never started again. So I used this one the day it arrived - thankfully also ordered a bottle of cleaner because the one that comes with the machine is really small. The instructions say to rinse the carpet after washing, and it has a dry only function in case the rug is too wet afterward. I thought before starting that I likely wouldn’t rinse, because I’ve never needed to do so before and am not a fan of extra steps. But during washing it was clear that a lot of soap was being left on the rug. So I washed once in each direction, really, really slowly. And then rinsed with straight water the same way. It was incredible how much dirt came up during the rinse. I think that the soap left on the rug is given a bit of time between steps to continue working, and that dirt is then picked up in the rinse. This machine also beats a lot of fuzz out of the (wool) rugs - one of mine I knew was furry, but the other one that I did also kicked up a surprising amount of fuzz - left in the form of giant hairy clumps around the edges of the rugs. The fur would also clog the suction off after every several passes over a rug - which I’d know when the noise it made suddenly went up in pitch. Then you need to remove the cover and remove all of the fuzz from the beater bars and out of the front cover. It’s a pain in the butt, but as an engineer I really can’t imagine a design that could avoid this - aside from maybe putting a screen over the opening itself; and that would create its own issues. I’m concerned that fur may have plugged off the internal parts because the same thing happened just before I finished the last rug today, plus the “wash” and “dry” lights started flashing - so I need to troubleshoot that before using in the rest of my rugs tomorrow. Although it used about 3 tanks of clean water for every one of dirty water vacuumed up, and I expected to have to use the “dry only” mode after rinsing, the rugs didn’t seem to need it: They didn’t feel super wet on the surfaces, and were not wet on the undersides, so I didn’t bother. Again, most of the bad reviews for this machine were due to malfunctioning or completely dying after a short time, and I’ve only used this once; so my opinion could easily change soon; but for a first use I was pleased with its cleaning ability and relative ease of use.

I have used this steam cleaner twice since I purchased it and within 30 days it has broken. This thing is junk.

After one year and hardly using it in that year, it no longer works. Buy something else.

Do not bother with this machine, it spits water out, and after 5 months does not work at all.

My only complaint is my boy came open and my items were dusty with dirt :(

I bought it in June 2020 and now it’s not working I use the only ones

Works like a pro… I loooove this machine east to use and clean… only complaint is it’s difficult to clean plastic piece on top of rollers. I have had four 4 years works like day I purchased. I’ve never used th attachments so no option there. Worth every penny spent! Use boiling water for best results