Customer Ratings & Reviews

I bought this to have when I travel and can't be at my desktop. It was a good laptop for the price.

The purchase was completed in a timely manner. Excellence service.

perfect machine for its price; a bit bigger heavier than youd expect from laptops, but still good; happy purchase

My husband enjoys it. It is fast and easy to boot. Great speed.

Love my new laptop. My experience at Best Buy was very pleasant and everyone was extremely friendly and helpful.

ordered this laptop for my daughter, so far she has been happy with it.

I just Love it you can use a mouse or just touch the screen plus it is very nice to use it

Great product for the price. Good starter laptop for school

Great value touch screen very responsive .. good value

It seems to be very easy to use and has been quick to install items.

JUST PERFECT FOR MY HEART DESIRE IN THE WORLD OF BUSINESS TRANSACTIONS!!!

So far so good. happy with product and service from Geek Squad.

Great laptop for the price. Perfect for my needs Salesman was excellent

Best Buy had so many options and the best prices. Thank you for great customer service as well.

excellent customer service - Sammy was awesome to work with

I would recommend everyone to go there and see what they have

Good choice, recommend, good memory space and modem

This item was a gift and she loves it. I love Best Buy thank you

Issues I had was freezes, critical errors, and bluetooth connectivity. I resolved it was more than a software issue after the 30 day return window, my fault. The HP customer service experience was terrible, took hours of troubleshooting before they resolved it was not a software issue and made me pay to send in a warrantied computer for repairs only to do nothing more than reinstall software again. The computer came back and was still freezing. Best Buy wouldn't take it back and HP only reimbursed me for a fraction of what I paid for it (still waiting for the check). Their customer service is hard to reach, portions of their website flat out don't work. They do everything by AI now but do not refer to the AI chats so despite working with AI bots for months they do not recognize previous troubleshooting steps, the sheer amount of time I spent working through the issues, or the diagnosis that my issue was not software related. Best Buy is a service hub for HP, but both HP and Best Buy want money to service a warranty issue. HP charged for shipping, while Best Buy wants $100 to send it in. This is 100% unacceptable in both cases, its a warranty issue, honor your warranty. A paying customer should not have to pay to get anything under warranty repaired. It's clear to me HP no longer stands by their products, the entire customer service experience was frustrating and I'm out money becuase I chose the wrong brand. I will steer clear of HP from here on out.

Glad I bought this laptop, need to learn all the goodies that came with it.