Customer Ratings & Reviews

I was told by the store manager, Mike that I would receive $50 if I sign up for a best buy credit card. He said $50 would be deducted from the charge of $529.99 Unfortunately this is not true. The charge for the computer was $319 and I also paid 179.99 for Geek squad protection plus sales tax of $30. Total $529.99. I feel like I was scammed into getting a credit card. I have not received the credit of $50 but I did get the bill for $529.99. Also I have no proof thst I paid $179.99 for Geek squad. I will not buy anything from Best Buy again.

Never had a laptop before this is my first experience

I like everything about the laptop except for the speed. Personally, I’ve never had a computer that moves that slow but it gets the job done.

Smaller screen and keyboard compared to my previous laptop. I am still trying to acclimate myself to my new device.

The laptop won’t connect to the Internet and to have to pay to get it fixed is crazy. Even if refurbished it said it was in excellent condition. That was false advertising.

Overall acceptable. Battery life is terribly. In this day and age i would expect longer usage. Stuck with it now.

Working fine except speaker is very tinny sounding and isnt very loud.

Purchased about two weeks ago, worked great for a while now nothing!

Unfortunately, attempted to set up the laptop today (1/2/25) and will not power up. Power key only flashes once and goes out. Checked outlet with other devices to ensure power is reaching the laptop. Going to return today.

I didn’t like this computer at all. It looked tampered with when I first got a glimpse at it and the touch pad was not aligned right so everything I tried to click, doubled clicked. It was slow and I couldn’t for a moment play games on it. So. I sent it back

I purchased this laptop, because it stated it had a backlit keyboard, but it does not. I returned it,

Not happy with it cause windows 11 really sucks it doesn’t let you move the time and date on the lock screen and I find that very unbearable that nobody couldn’t help me and not having me a charge to get something done

Good, basic laptop but very slow to process information

Used the computer about 5 times, now every time I use it about every 3 minutes it encounters a problem and restarts losing all my work

It ran very slow so I returned it. We did a diagnostic and it was found to be a defected device

Speaker is not work properly. We going return it .

Great laptop computer. Good speed and display. Recommend

Live my new laptop. It is very easy to use and the colors on the screen are very vivid.

Perfect for everyday use, light and easy to travel with!

Excellent computer for the money. Dies everything we need.