Customer Ratings & Reviews

This is a great brand, it’s offers more specs but a bit less in price.

Terrific product and great sales team at Best Buy.

Excelente product. I recommend it. The computer has good features

Most of the computer was ok. Touch screen was nice. I had problems connecting 2 monitors. The biggest issue was it had poor internet speeds. Maybe I had a defective laptop, idk but even after going through all the settings and resetting it. The internet never went over 2 mb per second. All my other devices get 500 mb per second.

This computer has a lot of good features. Really good device for home use.

Excellent Good service and performance, Very knowledgeable sales person

Very nice laptop but not all of my old computer was downloaded to it including passwords that I need.

Support center at store is overworked. Friendly but they were unable to sit and explain my new computer laptop set up.

I was out of town and missed the deadline to pick it up. Is there any way to reinstate it?

No complaints with my laptop. Easy to install and easy to work

I can't believe Best Buy has been downgraded this much! I ordered the laptop and then I received an Insignia TV the day after and that was the beginning of the story of literally asking for my money back a million times. So far, I have contacted the customer service by phone 3 times, and by email two times. I also went to he store on Rego Park and the manager refused to accept the return of the TV THEY sent to me by mistake!! he claimed that he can not accept it since the system asked to scan the barcode of the laptop and since it does not match, he could not accept it! I went to the store after talking with the customer service on the phone over an hour and getting the drop off return bardcode from them to drop it off at the store and now the manager of the store does not want to accept it. I have disputed them through the bank and if that doesn't work, I'm going to sue them as I do not want a cheap TV instead of the laptop I ordered.

laptop works fine if you dont need to access the internet. will work great for 2 weeks with no internet problems. then the next day it keeps getting connected , then drops to not connected to the internet. does that for hours. then the next day its back to normal and connects to the internet fine. then a week later is back to the constant disconnects. it is pathetic that i paid over $600 for this new laptop and i am having connection problems to the internet the first month i have the new laptop. right now it is back to connecting then disconnet and drops the internet connection.

Excellent help in setting up my new laptop. Thank you Anthony!

Worth the price . The specifictions of this laptop is wonderfull.

WAS EASY TO SET UP AFTER OPENING, WORKING JUST LIKE I NEED IT TO

I purchased this last week and now HP wants me to pay to update the drivers???

Everything I asked for in a laptop. touch screen.

Great value and perfect condition for open box product

The brighton store was extremely helpful. Love my new jp

I bought this laptop to replace an older hp laptop. I needed it to download and send some pdfs. I haven’t used it that much. Sometimes it won’t allow me to go to some websites. I wish it had a lighted keyboard. Honestly, I have not used the laptop for only a few times since purchasing.