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Customer Ratings & Reviews

Your price for this item is $526.99
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The comparable value price is $619.99

Customer reviews

Rating 4.4 out of 5 stars with 341 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the laptop's affordability, user-friendly interface, lightweight design, and extended battery life. They appreciate its performance and reliability for everyday tasks. However, some users have concerns about the keyboard quality and the limited number of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 341 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for my college assignments and personal work, it was worth every dollar its been 1.5 year since I purchased this laptop and it still works the best its battery life is very good and additionally I received 1 year free Microsoft Office which saved me more money. Thanks alot

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear photos, gentle keyboard, long lasting battery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Holiday Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for everday use that is priced well and backed by a good name HP.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Awesome laptop!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I've ever had! Easy to use , lightweight. Never had any issues. Highly reccomend

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my laptop it is pretty fast for the price one of my best purchases recently

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Speed

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new laptop, easy to use. Fast, nice not having to use desktop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    HP

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop without doing my homework last minute. I have been nothing short of pleased. It stays charged for a good amount of time, no lags, many cool things available on the laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    S mode

    Rated 4 out of 5 stars

    Good, basic laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop for web browsing and slow paced games. This one is fine for what we use it for, It is lightweight and the screen is good size . The one feature we do not care for is the S mode which is standard on this item. The S mode is Microsoft security feature which limits you to only the Apps in the Microsoft store. We took advantage of the op out option.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop to use in addition to my regular desktop. I didn't want anything fancy--just a workhorse to surf the Internet and send emails. This laptop works nicely for those purposes, and I am sure that it can do more than what I am using it for. I was especially pleased that it came with Windows 11 already installed. I am still using Windows 10 on the desktop, so it was nice to get a feel for the new system with this laptop. It was very easy to set up; did that all my myself. The only problem that I encountered was that I could not download the Chrome browser until I shut down "S Mode." That's not hard to do, and S Mode is too restrictive if one wants to download apps that cannot be found in the Windows store.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Nice little laptop for the price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little laptop for my son to use in middle school. For the price it has everything he needs and more for school. I'm surprised at how durable it is.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Sleek laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast processor and it handles the workload very well. The only things is that there 8s no backlit for the keyboard. I think that should come standard with i5 processor laptops.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great for everyday tasks

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Windows PC. Not too heavy, good screen, decent keyboard. Works great for everyday tasks.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Accounting Trustee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was set up on 01/31. I really like the lap top. The Geek installer was awesome. He made sure that every thing was totally explained to me to the point that I understood and could use the independently with out him. It has been difficult for me at age 77. he installed programs for me on 2 computers and and made sure that all of the data was transferred to my new lap top. I am so grateful for his service. I could not have completed this project with out John.(name)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    This Laptop is a "best buy".

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop - can't beat the price! Very fast performance. Screen display is really good. Battery lasts quite long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rápida, fácil , no pesa mucho y es muy linda

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Es una excelente laptop, rápida y no demora en cargar, es de fácil uso e instalación de programas, cuenta con el sistema más actualizado y no pesa, es de uso práctico y diario. La batería dura y lo para mi una excelente compra

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Decent Budget Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought gaming rigs and items with a lot of juice but wanted to get my wife a laptop and got one of these on sale. Overall i was concerned 8 gb of RAM wouldnt be sufficient but i must say so far the computer is very quick and handles web navigation and Office Apps with ease. Thought I may need more ram but this computer seems to be great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for school and work . Not sure about gaming.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old surface was out of storage and to slow . I got this to use for college. Its fast has plenty of storage and did everything i needed. Now my daughter uses it for homeschooling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the performance of the laptop. ...........

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Speed

    Rated 5 out of 5 stars

    HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new HP. Fast , reliable and quite easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Good Machine for the Money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been buying HP machines since my first desktop, and this is my third laptop (they've been lasting about 5 years each). I was apprehensive about Windows 11, but I've had zero problems with it! I do think Windows 10 has more flexibility, however. I did waiver the "S" mode and I'm running Google Chrome. This machine is probably the last that has the home keys (F & J) marked with the raised dash; I'll sure miss them when I buy my next one. I do wish the letters on the keys were darker or that it had a lighted keyboard, but I'm managing okay. My only complaint is that it gets really hot underneath, so I have it on a cooling pad (had to do the same with the last one, also). Since the cooling pad plugs into the laptop, it runs the battery down really fast, so it has to be charged frequently. Other than that, it was an easy set up and has been running like a charm!

    I would recommend this to a friend
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