Customer Ratings & Reviews

Unclear why this product has high rating but this is a very low quality laptop, a real junk if you ask me. Issues: 1. Screen does not light up when typing 2. Colors are funny. For example: in my personal Mac or work desktop a cell was highlighted in purple, while in this laptop the cell was grayish. Its like the laptop is half color blind 3. Takes forever and up to 7 attempts to connect to vmware. My mac connects on the first try, while this junk struggles on and on 4. Slow - this is a brand new laptop, bought it two weeks ago, very slow Conclusion: returning. I should pay more and buy a decent laptop.

Good for basic functions, web browsing, light typing, light gaming.

It was okay, it’s pretty slow for what I was using it for but not terrible

Need to charge battery every 3 hours! I expected a longer battery life.

The syatem is good but the resolution or graphics is not good.

I don’t know how anyone can like the windows platform. It is the most non intuitive software I’ve ever used and they just keep making it worse. At least prior to windows 10, it made some sense. Everything is hidden. Basic files sharing. I don’t understand how a new computer can be so slow. Oh and yes you can subscribe to a million different programs from Microsoft. Do people sign up for Word? And don’t you dare switch out of S mode or you’ll void your warranty. I realize Apple sort of does the same thing with their lighting cords and proprietary apps but at least Apple stuff is fast and intuitive and it works. I’ve used both platforms since the 1980’s and windows just keep getting worse

Does good until you have 3 pages open then everything slows way down

Its Good But the Speed is so slow (get something else)

So the overall product isn’t terrible, but I’ve had it for 6 months I think, and the primary mouse button keeps getting stuck down. Kind of annoying since it’s so new, but I guess that’s what happens when the computer is this price.

Sufficient for web browsing Color could be better But it gets the job done

It gets the job done but the display of the screen looks cheap

I’ve owned many HPs but this display is dim and pixelated. The sound is subpar.

Not the greatest resolution - but a nice bright screen. good for web surfing and small file storage.

So far I must say this purchase has been a complete disappointment. Constantly disconnects from wifi and then struggles to reconnect. I considered returning it day one but decided to troubleshoot it and use HP tech support. Now I am past the return date and HP wants me to reinstall the OS. They'll do it for me but will charge me. I've tried to see about getting some kind of exception with Best Buy and return it but they have been of no help as well. Done with HP and Best Buy.

The quality of the screen is not great. It's too dim even on the brightest setting.

After using this laptop for a week and then starting it up a month later, nothing works…can’t open apps, everything is slow to appear on the screen; not a very good experience for a new laptop. Not sure if it is hardware or software issue but had to have it sent to HP warranty service; not sure I would not recommend this model or HP

TV is fine but the tech from Best Buy who hooked it up disconnected our soundbar when putting the bracket in to hang tv, left, never hooked soundbar up and it is impossible to get Best Buy to come hook it back up. I made an appt to have them come do it, i even said i would pay the 99 fee, took off work, they never showed. Also, Best Buy cancelled our credit card because it was paid off and we never used it for more than 6 months. I can’t believe how much this store and their customer service has changed. Will not renew my card.

The case is super flimsy and feels cheap. It also randomly shocks me when I use it. Battery life is okay, and it runs basic office software very well.

Graphics are terrible. You have to create a hotmail account to use the laptop. You can only download approved apps. I could even download duck duck go, which is a secure web browser.

I bought this computer just under 2 mos ago because of positive reviews. Unfortunately mine must have been a lemon. Would not allow me to open some sites and other issues. I returned within 2 mo period.