Customer Ratings & Reviews

I thought this computer was working pretty good. Not even two months old, and the screen is fliquering.

Computer feels used instead of brand new which is what I got.

It shows it's a touch screen but I'm unable to touch the screen

The product was great, but bestbuy needs to know that Citibank is the worse company ever to deal with customer service wise.

I am quite pleased with the touchscreen, speed and operation of my new laptop. My only caution to others before you buy this (and the main reason I gave this review 4 stars instead of 5) is because it comes with Windows 11 S Mode. I am still educating myself more about this unfamiliar system feature and have had to download Microsoft Store programs to replace programs blocked by S Mode. If you are already familiar with S Mode, this is a great laptop for everday tasks.

I love my laptop! It’s the first one I brought and I have no problems. It’s fast, the screen is big enough and it has a lot of features featuring Microsoft word, PowerPoint, office, excel etc.

Excellent buy,great speed and battery life.light great for school

Setup was nice and easy, have to remind myself that it's touchscreen. Keep forgetting. Its the perfect weight for my wife.

This was my 3rd laptop I've purchased recently. This one has the features I really wanted - touchscreen and backlit keyboard, as well as the 8 GB memory. The only downside is that it doesn't have a side number pad, and was told HP isn't putting them on the majority of computers. I did buy an external one though.

I purchased this to use for basic online tasks (kitchen computer) for recipes, YouTube and occasional NetFlix. Speakers are decent and CPU is great for a laptop at this price point. Has blutooth to connect to other speakers if you want to. It works extremely well for basic tasks, just keep in mind what it is meant for, it's not a AAA gaming machine, but plays casual games well. The only draw back is Windows 11 demanding to be linked to a Windows account to finish set up. Windows 3 stars and getting worse everyday. HP 5 stars for building an affordable basic machine that holds up fine for routine tasks. Best Buy 5 stars for great customer service and easy store pickup. I like Best Buy, the staff are always friendly and you can have things delivered to the store, rather than left on the porch for pirates.

Excellent purchase works extremely well i highly recommend

As a college student, this computer works exceptionally well for writing papers and getting work done. You get what is expected and is a very functional work computer. I needed a computer last minute to get an exam done the next day and it held up well.

I do a lot of crafting 3-D printing working with a silhouette plotters. This is a great little laptop for all those needs robust enough to handle the software for slicers and compact enough to move into your maker. Space.

I only used the laptop for about 3-4 times briefly. The laptop worked as described. Normal speed for internet browsing. I will update the review after more usage.

The HP laptop is really good pc, the set up was so easy, it is reliable and has a great performance, I highly recommend this laptop.

So far I am very satisfied with the computer.the touch screen is great and much easier to use than using only a mouse

Great value priced computer. Touch screen on this laptop is awesome

Very nice laptop, working great! Very nice scree size

Love my new computer. So fast! So easy to use even for older person

Great Laptop, I ABSOLUTELY LOVE IT . ITS REALLY FAST AND GREAT RAM ! Great graphics and touchscreen!