Customer Ratings & Reviews

I’m a tad bit upset because I purchased this computer open box, excellent condition which you would think was cool. But obviously there is something wrong with it. And when I went to then HP site they said I only had 7 months of warranty left. That the warranty was activated in April. But I purchased it in August. Then the online customer service at HP disconnect and never send me an email follow up or anything. And I needed help with set up and have questions about something not functioning right but they say the first 90 days was all I had to do that. Ummmmm like I said I only purchased it not even 2 1-2 weeks before contacting them. So is Best Buy lying and selling me a computer that someone else had and they refurbished? That’s not what I paid for

EASY USE OF THEI COMPUTER, I would recommend it highly, need a economic computer, this is it

I am very satisfied with my HP Laptop as well as service received during purchase and geek squad set up..Also purchased just in time before all this Tariff controversy took place!

To me, as a student, I think it is a good computer; it works well. It is useful for what I need.

I believe it is a decent product and gets the job done

This touchscreen beauty is an upgrade for me, it has all the bells and whistles if you need to do coursework or work from where you are. I highly recommend this for you!

I am very happy with this product. Great price too!

It’s a great laptop for doing your school work and reports

I love that it's touch screen! So far, seems to be working great. The only issue is that the battery life is not long, even though I was told that it was long-lasting.

I went in the store to pick-up my new laptop. I had an appointment but was taken early. Time was taken to show me how to adapt to using the new programs. I was not rushed and all my questions were answered. I needed a little more direction, and again time was taken to assist me. It is nice to know I can rely on The Geek Squad.

This computer works great and was a bargain, loaded with features for the price

I wanted a laptop to play music for small school dances. This one works great for that. I would have liked more usb ports but for the money I don’t believe I could have made a better purchase.

Great computer for the money!! Shopped around and couldn't find anything to compare to the quality and price that Best Buy had to offer. Guess that's why they are called Best Buy!!! Thank you very happy with my purchase.

Great laptop. Very happy with it and the service from Geek Squad.

Bought this for my kids and they love it. I recommend it.

I've been enjoying it so far so good.I like it.yes i would recommend to a friend

My laptop was the purchase that I should have made a long time ago. Not only is the laptop great, all the people that helped me were great. Especially Nick in San Bernardino, CA.

Works great, exactly what I was expecting. Perfect size!

This product makes a perfect gift for someone special and truly deserving. The setup was incredibly quick and straightforward, and the charging time was equally efficient. We couldn't be happier with our purchase and highly recommend it!

It is a decent product, definitely fairly priced. Not exceptional in any regard, but suits my purposes as a person with relatively average requirements, and allows for me to do more if the need arises.