Customer Ratings & Reviews

I bought this HP laptop to replace a 5 year old HP that had heavy use with no problems. The sound on the new laptop is weak, even when cranked to the max; the color appears "faded" and the text is not "crisp." The performance is fine. Wish my old HP hadn't died.

Great laptop everything is up to date, just dies alittle quick for my taste

Love it and I love Best Buy they sell the best stuff

Purchased this for my son as a graduation gift. He loves it

Laptop is good in performance. And I purchased it as a first personal laptop for my 7yo daughter. I have put 3 stars because the quality of the screen resolution could be better. The screen brightness is low when even on maximum. You dont really see any difference when you bring it from low to high.

This works as a good basic laptop for everyday use.

Same day order and pick-up. Very satisfied with network .

The laptop looks good. I'm overall happy with the product.

Its ok .weird the battery is enclosed.other wise its a good laptop

Good with KDE Neon or Fedora Kinoite. Win11 its a poor option.

It's OK if you don't have a lot of work to do. No backlight keyboard. Keyboard is at awkward angle. Super sensitive mouse pad. Battery life reminds me of "Return of the living dead".

It was bought brand new and the first time I opened it out of the box was past the 30 day warranty period to find out that the touch pad portion sticks and doesnt work as it should. Its touchscreen, so I deal with it but it doesnt change the fact that it was broken even being new.

Laptop touch screen doesn’t work properly, I had to disable feature. I’ve only owned the laptop for 2 months.

Gray tones on keyboard are harder to see. Color choices for screen also harder for those of us with less than perfect vision

On paper this would have been a good computer for me. But the cursor/pointer disappears about 15 times per hour. I’ve updated the drivers and tried other actions recommended on the Microsoft webpages and none have worked. The only option that works is a restart.

It doesnt come with a backlit light on the keypad. Just not its best of HP laptops in the past.

great price yet it was an open box (good) with a non functioning touchscreen and touch pad. smh. seems best buy did not test the touch screen nor the touch pad yet marked it as 'good' yet it was not. over all great deal have to use a wireless mouse to use the notebook. good specs for low end notebook

This laptop does not hold a charge for more than 4 hours but it does get the job done, I should have considered another model

Not what I expected it to be as the battery drained very fast

I bought this laptop for my wife, I could not get the laptop to connect to the wifi, went back to the store and was told to talk to the Geek squad, the guy was like I can take a look at it but it is going to cost a certain amount. Instead of offering to replace the laptop they wanted to charge me to look at it, Very poor customer experience