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Customer Ratings & Reviews

Clearance
$317.99
Save $212
Comp. Value: $529.99

Customer reviews

Rating 4.6 out of 5 stars with 690 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers find value in the 15.6" Touch-Screen Laptop's overall performance, touchscreen functionality, and speed, with many appreciating its ease of use and portability. The battery life and screen size are also well-received. However, some customers have noted concerns regarding storage capacity and heat dissipation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-690 of 690 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Not disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy and satisfied with this laptop. It exactly whatcI needed and it was on sale for a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great laptop for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price. I have only bought HPs and I am very happy with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Laptops

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has an awesome selection of laptops. I love my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 4 out of 5 stars

    Love the touch screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mom & she really enjoys the touch screen!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for what it provides... definitely not for gaming or any high end features like adobe pro or photoshop. However it is a great at home overall laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer there is for the price. Recomending this to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong with HP. I always buy HP when I need a computer because I know I'm getting a quality product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Salesman lied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to buy this in the store at West Little Rock Arkansas. The salesman said that it wouldn’t do anything that I wanted to do, like use Microsoft Office because it was in “S mode”. He said that is why Best Buy sells them so cheap. But this model they have that cost 3 times more would do what I needed. We told him that didn’t make sense because it actually comes with Microsoft Office. Actually, Windows 11 truly is set to something called “S mode”, but it is very, very, very easy to switch out of it. And, BTW everything worked fine without performing that task. I installed Microsoft Office and every single one of my applications without making any changes. It works great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Unprepared= no tools, no estimate for repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dear Best Buy, I am requesting a full refund for the recent Geek Squad service visit. The technician who arrived was completely unprepared — he brought no tools, had no information about repair costs, and told me it would take “about a month” just to diagnose or fix the problem. That is unacceptable. I paid for competent, professional service, and what I received was a vague visit with no action or value. I ask that you please issue a refund immediately in order to avoid any further escalation. Thank you, A.L.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    battery life is horrible!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the battery goes dead very quick, i’m starting to think they sold me a refurbished laptop

    No, I would not recommend this to a friend