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Customer Ratings & Reviews

Your price for this item is $523.00
The comparable value price is $629.99

Customer reviews

Rating 4.6 out of 5 stars with 1174 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,174 reviews
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, easy pickup....didnt have to wait

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so goo! Very satisfied. No complaints. Great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the laptop is very good. The only weakness is the battery time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It works really well and it’s very fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great computer. My daughter loves it. Thanks

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a mac

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll definitely go baxk to mac, this is for kids computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Waste your money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst Laptop I ever had, They sent me fake product, Display was not clear. seems like replaced display and condition was not good. worst service from best buy, Don’t loose your money here

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Hp review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Great price for space. Speakers not as clear as Dell

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice & solid laptop. Seems to be working out just fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hp laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems good so far. Still getting used to using it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cheap Plastic Screen, Not Glass- BEWARE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this model has a plastic touch screen, not happy. Cheap and not as responsive as glass. Other than that seems good. Still mad about the cheap screen

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I needed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the laptop was fine. USB ports are not adequate to support a docking station. I was unable to connect to two external monitors. Laptop was returned.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ordinary

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as explained. I was mislead by an employee. One problem is that this product does not have a light up keyboard. Unsatisfied. Thank You for your time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good. They sold me open box item. I thought it’s new when I buy it but it was not . I think somebody returned that computer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor, weak hinge design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective left hinge. My two-year-old hp envy 360 left hinge broke making it unable to close. Check for class action lawsuit. Done with HP purchased a new Microsoft laptop from Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    two months after i purchased this laptop the screen would not turn on and i had to send it back to HP to get it fixed. Not saying this was Best Buy's fault but still not a good purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had this laptop for two months and the battery will not charge. The battery is at 0% and will not even boot up unless it is plugged in. Don't buy this piece of junk.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad computer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I this product comes with problems from factory. Send to the geek group and is too much to repair. I expect an exchange or credit for the amount.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Open box with screen fault

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the open box in WA, Bellevue location. They sticker as excellent condition but the screen color diminish when we down the screen. Unfortunately I I have return 14days only

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Poor key visibility

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    KEYS ARE NOT DARK ENOUGH TO SEE AT NIGHT...SHOULD HAVE GOTTEN THE BACK LIGHTED KEYS

    No, I would not recommend this to a friend