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Customer Ratings & Reviews

Your price for this item is $523.00
The comparable value price is $629.99

Customer reviews

Rating 4.6 out of 5 stars with 1174 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,174 reviews
  • Rated 3 out of 5 stars

    Fabulous deal.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent computer. Wonderful price. Meets all the needs of a student or job based setting. Touch screen. Good amount of storage.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    display problem, look like very low quality. after turn it on mulyiple cooler comes and cant see anything.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wi-Fi constantly disconnects. Set to automatically connect to network, every time you login you have to manually connect to the internet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    i got screwed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer Service screwed me , lost my laptop . total mess will never go to best buy again

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Network connectivity suddenly stopped. No recovery options. Geek squad could not solve. DON'T BUY.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad messed my new computer up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cant really answer since Geek Squad has messed it up so much I have not used it in weeks!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I returned this; nothing to review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this purchase, so there is nothing to review. It was meant as a gift for my sister who didn't want a PC.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cannot download Apps

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer was nice if you are looking for a computer that you cannot download apps on.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cannot see the keys!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    White on silver keys with no backlight - cannot see the keys. The keyboard feels flimsy and we had to turn off the touch pad in order to type.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Another HP Let-Down

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average-looking silver case. Too many pop-ups. Changes screens too quickly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fast and easy to use. Lightweight. Perfect size to use anywhere. I highly recommend this laptop.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow, poor display, touch pad not sensitive. Regret buying this laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keyboard stopped working in 6 weeks!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it 6 weeks and keyboard is going crazy, it’s a $500 paperweight now. Ridiculous

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Computer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned this computer due to noise from fan. Too loud

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop no good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop not holding charge battery have to keep plug in to work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good! Fast and slik! I like it because it's G

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Screen issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it less than a month ago and I have issues with it already.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Negative Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery is dead within 3 months! This is really really waste of money!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not A Fan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right off the bat, it feels cheap. I can't get over the feel and touch. Speed seems good. Easy setup. No issues with anything. Nice PC; just the touch, ugh. Oh yeah. No backlit keyboard. I knew this going in and this comfort makes a difference.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not happy with the computer poor lighting can't get some apps I want

    No, I would not recommend this to a friend