Customer Ratings & Reviews

Great product, at the price point. Just good enough for my grandma

Vary good computer for the pirce i would recommend

Just alright. Lacks a lot. Honestly my 2011 MacBook Pro runs better.

I didnt like the build or the screen. It seemed like a good intermediate laptop.

These are Nice laptops but the mouse in the first one didnt work out of the box. Returning it was easy at Best Buy. The new ine worked for about a week amd the same issie came up so i just returned it. The touchpad has issues in this design and meeds addrressed.

A perfect laptop for the casual user great for any age

The screen size is great. I’ve only had this about 2 months and the screen will occasionally freeze and I have to complete a hard reboot.

I could not (cannot) get any setup help (with facial recognition login) from "support". I called and was never able to get a person. I opened a ticket online, received a case number from HP 3 weeks ago, but have received no contact thereafter.

The hard drive crashed after SIX days. Had to return it and get another laptop. Did not get another HP. Geek squad was very nice but a new laptop should not have went bad

I'm Still learning the technology that is new to me.

Horrible laptop! DO NOT BUY! Didn't work since day one. Speaker is bad, lots of crackling sounds. Because it was a gift purchased for Christmas Best Buy would not accept a return since out of the 30 day window. And HP, after multiple calls to support, was not able to resolve the issue either. They wanted me to pay for premium support (why would I do that for a brand new laptop?!) Junk. Very disappointed in Best Buy and HP.

Laptop has less wifi range than my 3 year old laptop despite upgrade to maximum range. Best Buy did not upgrade range when I requested help. Works well when sitting directly on wifi. Very disappointed when compared to 3 year old laptop.

Some of the letters on the computer have faded. You can't read them. My computer isn't even a month old! Some of the letters are unreadable. Disgusting. Will never buy a HP laptop again!

Hard drive went out within 2 months. I will never buy another ho product again.

upgrade to windows 11 due to microsoft discontinuing 10

I didn't realize the keyboard doesn't light up I've always had that feature on my previous computers.

First, I ordered over the phone and didn't realize the computer had an AMD rather than Intel processor. It's slower than Intel and when I'm playing games it frequently freezes up. Also I've noticed when trying to access some things it won't let me saying something about using too much of something. Most diasppointed. Am considering trading it in since I believe I have 60 days?

I tried to see if i can manage without some ports. This laptop doesn't satisfy my needs. Gave it to my daughter for school.

I would give a 0 if I could. This has left a bitter taste in my mouth. Unable to return the purchase as the window passed (understood and accepted) but reached out to ask for support due to blanking out of screen, mouse icon disappearing, laptop fails to charge intermittently and sound distorted on Zoom/Teams calls. Informed Best Buy and was informed I could return but remained at store discretion. For having a laptop less than 3 months these issues should not even be present for the price paid. Thought to get a Best Buy membership but this has certainly changed my thoughts.

Can't say as still attempting to learn what's what VERY CONFUSING.