Customer Ratings & Reviews

I am very satisfied with my purchase; it is an excellent product, and the service from the Best Buy employees was spectacular.

Love it easy setting up and setting u your accounts fast uploads and lots of space for files

Really looks as if this was an open-box laptop, when I ordered new. With letters nearly worn off a couple of keys, (Ctl, A, S, C...). Battery drops from 100% to 0% surprisingly quickly while browsing with Firefox and literally nothing else running at all. Laptop operates more slowly than any laptop I've ever owned including a 2010 Lenovo Thinkpad that had a ~1.7GHz Intel core i3 and 2GB of cheap DDR2 (running Windows 7, which I upgraded to Windows 10, and still ran for years better than this runs out of the box). Also came jam packed with every piece of "free" bloatware I meticulously unselected from the list when purchasing because I didn't want it installed or at least didn't want to have to uninstall it all myself. At least the display is okay... nothing special, but no dead pixels or clear signs of use. Attached photo of home keys, this is not what new keys look like out of the box on a new laptop, I have barely used this thing, and I wash my hands frequently and meticulously (I didn't make them look this way, I received it looking like this). The world is all messed up these days and I'm busy dealing with that. I wasn't going to review the laptop at all, just take the loss and move on... but you convinced me with the $400 gift card entry.

I know it was an open-box but the condition is not great and it is slightly visibly damaged... I did not expect it to be this way. However it works.

Great performance. 17” view. Excellent for medium intensity work

I love this laptop! On a scale of 1-10, I give it a 10!

I love it so far because it’s fits my personality and my needs.

Very good computer. Price quality and excellent processor

I am very satisfied with my purchase. The delivery took a little longer than expected, but otherwise, everything was fine.

I bought this laptop brand new. The graphics are really good. I changed the sound in the settings It sounds even better now. It also has calibration for your headphones which is good for music production. It’s a nice large laptop.

Good Laptop. It performs well and has met all my badic needs.

I bought as a gift for my mom. She absolutely loved it. Sorry I can't upload a photo of the item with the screen lit up since it's charging right now but here is a photo of what is looks like out of the box. This is a very good buy.

Arrived on time. Laptop is great works perfectly Would recommend

It is a pretty decent laptop with functionality to effectively handle basic and heavy multitasking, everyday computing, have not tried running any high memory programs yet but overall still very good.

Nice laptop with 17” screen. Functioning well for what I purchased it for(printing, streaming, surfing). The battery is only 3-4 hours while in use. Only other hiccup is I assumed (yes I know) that the keys were back lit………, they are not.

Always amazing visiting Best I’m quite popular at the Store in Miami and Atlanta They people there are always kind and swift

Decent but a tad slower than expected. Overall you pay for what you get and is worth the price. Would probably get again but may compare to others at similar prices to see if the speed could be better. Also seems to die very quickly and not hold long battery life.

i have been using this joy for a long time everyday. i run each aspect of my company and a game or two in between. its not a gaming pc but to past time you can make it work

Hp makes very good products. I recommend hp you will be satisfied with your purchased. My laptop and printer are both Hp.

Wanted to love this computer, but after two months it showed a “no hard drive found” error. HP is fixing it under warranty, but the drive was fried and we lost all our data since it hadn’t synced. Hard to trust it now, especially after seeing others report the same issue.