Customer Ratings & Reviews

Hi there.

I’m sorry to hear that your printer developed a leak, made a mess in your rig and disabled itself. It’s easy to understand why that would be a jarring discovery indeed, so I’ll offer some resources and information I hope will help.

I recommend you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I'm sorry to hear that your printer is yielding prints so slowly and that your printer is using ink more rapidly than you’d anticipated. It’s easy to understand why that would be a frustrating combination, so I’ll point you toward some resources I hope will help.

First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi,

I'm really sorry to hear that the WiFi connection to your printer has been so difficult, especially since it is hindering your subscribing to Instant Ink. Many customers love that program.

It wasn't clear to me what the problem was, but you can try the troubleshooting directions in these documents:
- (Windows) support.hp.com/us-en/document/c05049179
- (Mac) support.hp.com/us-en/document/c05049300

If that doesn't help, you can always get assistance from our support team here: hp.com/contacthp

Mary
HP Care
hp.com/support

Hello there,

I'm so sorry to hear that the printer was less than easy to get installed and connected. I can imagine this has been disappointing, especially since we always aim to deliver a quality experience with our printers from setup onward. Despite the initial hiccups, I'm really glad you were able to complete the setup process.

Please also remember that you can always contact us for support. We'd love the opportunity to help you make the most of your experience with this printer. You can reach us anytime via your preferred method here: hp.com/contactHP

Marco
HP Care
hp.com/support