Customer Ratings & Reviews

Happy. I was even able to set up the blue tooth myself. Works well.

I love it. I use it at home to print documents . So convenient

I had a difficult time setting up the wireless functions. I had other wireless printers and had no problem with setup. I returned the printer, it wasn't worth the trouble.I tried on a MAC Book Pro

Great purchase for a Graduate at a great price in 2021.

It's not compatible with high speed internet for wireless printing.

Even geek squad couldn’t get color cartridges to work.

This is the worst printer I've ever owned. To date, in 7 months of ownership, it has printed twice. Set up is insanely complicated and has to be repeated constantly. I spent more money than the printer cost paying someone to troubleshoot when my own troubleshooting didn't help, including on the phone with HP. Then I had to do it all over again with HP the next time I tried to use it because the thing never maintains the connection. This has disrupted my work to a considerable degree and I'm ready to throw it out the window. It's still under the 1 year warranty but only for troubleshooting. Seriously?? And of course it's too late to return it to Best Buy. Best Buy customer service is currently awful! Just be prepared to go around in circles for simple things without resolution.

Not a good buy. Prints horrible, normal print mode skips lines.

We bought this September 2020. In August 2021 HP support had to send us a replacement because it stopped printing black. I spent over an hour troubleshooting with help of the support representative just to find out it was a defective printer. Received our new one that same month and it is now January 2022 and it is happening again. Only this time my warranty is expired since they did not renew it after sending me the new printer. Did you know that when you purchase from HP they only allow you to speak with a representative while your product is under warranty?! I didn't. We currently have a case open to dispute this but I doubt HP will help us out. So now here I am with a VERY LIGHTLY used printer that doesn't work 16 months later. Not to mention the hours I have spent troubleshooting various issues- including connecting to new WiFi after moving. What a waste of my time and money. I am so disappointed and HP products will no longer be purchased in our family.

No paper tray to catch printed pages. Set up was not as easy as described.

Good pictures but very slow. I did not use the wireless option.

Worked great for a few months, but now (after 1 year) the print quality is horrible even though I have a lot of ink left. Because the prints are so bad, it’s now unusable even after cleaning the cartridges and running the alignment and automatic cleaning processes. I’m really disappointed with this printer.

My son missed a critical deadline as the printer failed printing. It does not work at all.

I like it but not as fast as I expected. A bit noisy.

Each scan will bring some black lines and compared my original the copy one has some tilt. I will return it.

Shipped fast,works OK but is kind of slow. Worth the money.

Easy to setup, small footprint, S-L-O-W printing documents. I have run a couple of photo prints and it does a good job with that. Unfortunately, it will be relegated to the photoprint jobs while I find a different printer to handle the rest of the household.

This printer is small and lightweight, which is what I wanted, but forget trying to scan anything with it. It's almost impossible to get a good scan of a document. As a printer it's passable but you get what you pay for.

The first month of owning this printer it worked perfectly fine. Without any explanation or reason everything went south. I have had this printer for about a year now and it NEVER connects to my computer. The HP app interface is awful and can never pick up the printer. To even be able to print anything I have to reconnect the printer after every page I print out. Invest in a higher quality printer or better yet go with an entirely different bran and save yourself the headache.

Bought this printer 4 years ago and had nothing but problems with it. If you go long periods not printing anything, the ink cartridge will dry out and you're left paying another $30 for cartridges. Just replaced the black cartridge and low-and-behold, the printer doesn't recognize it (even though it is a genuine HP cartridge). HP's tech support is a joke. Part of their troubleshooting is "Do you subscribe to Instant Ink?" I will NEVER buy an HP printer again.