Customer Ratings & Reviews

I was informed by a representative I would receive this product every 3 months at a discounted amount($10 cheaper than the store price if I enroll in this program). For starters I enrolled into the program and Best Buy sent me a new filter EVERY 30 days instead of every three months. I returned the first 2 filters and I tried to cancel the subscription in the store and I was told they couldn't cancel it I needed to call customer service. Fast forward the clock I haven't been able to cancel this suscription and for some unknown reason I'm now receiving 2 water filters every month. UGHHH

Can't complain that it delivered on time and easy but I went through hell to cancel this. I called and easily spoke with 7 people. I am not the type to exaggerate. I was told on the phone that last case scenario would be to go into the store. I did and finally I found someone not to pass me on to the next and helped pull receipts and she spoke with corporate. I am told this service "might" be cancelled so now I have to speak with my bank to make sure I don't get charged again.

Terrible service! The replacement filter never arrived. I contacted Chat Support and was told it would be delivered the next day. It wasn't. Contacted Chat Support again and they couldn't even find the order! I can find it online. I don't know why they couldn't. I canceled the service online. Let's hope that went through.

I wanted to be a fan of easy replenish but it's hard to justify a replacement when you don't need it. Safe yourself some money and just order it when you can. This service is pricey in the long run. good idea. expensive purchase.

I would give it zero stars. I have been enrolled for over a year and have yet to receive a filter without issue. It is supposed to make things easier, but it is not. Filters always work great, but the replenish program is inconvenient.

Why is this show I f up 2 years later. It is the wrong filter first of all and second I cancelled all reorder of all filters.

Subscription saves you money but poor value when there is no product. My refrigerator is calling.

This only works if you print minimal things any quantity and it’s not enough.

I haven't received not one replacement since I set up the replenishment service!

Great Value Replacement watch band fitbit, Went to the store they did not have in stock, but order it, and could pick up in 4 days.

At 1st I thought it would be hard put it in and It was so east put it in