Customer Ratings & Reviews

Fantastic computer! I purchased an open-box unit (HP Envy 17.3" Full HD Touch-Screen Intel Core i7 with 16 GB RAM and 1 TB SSD Laptop) from Best Buy in Pittsburgh. They shipped to me in Ohio in a few days and it works perfectly! The only issue I had was it did not come with any drivers because when they cleaned Windows 11, they did not update it, so I couldn't do anything right out of the box, including get to Windows desktop. Windows 11 does not include even basic drivers and prevents the user from downloading them directly without jumping through hoops. I had to go to another computer and find the drivers, but that is a Windows issue, not Best Buy. It would be nice for Best Buy to include the drivers on a jump drive to make the customer experience better so the user doesn't have to go to YouTube to figure out the issue when first launching Windows 11. Also, it would be nice if Best Buy had made sure that HP already had my warranty accurately documented, I wouldn't have had to prove to HP that I bought this new. Imagine my surprise if I wouldn't have checked on the HP site! Other than those two issues, stellar purchase!

I have had this laptop for a few days now and have some preliminary thoughts to share. I am a very high end user who needs space and speed; I have to have 8 programs/apps ooen for just one of my assignments. I use Adobe products. And I have multiple monitors. PROS: Large, clear screen; fast speed; touch screen; webcam/microphone (privacy camera); nice dual speakers; love the # of ports (2 x Thunderbolt 4; 1 x HDMI 2.1; 3 x USB-A 3.2) the backlit keyboard (I really like the keyboard); nice battery life; Bluetooth, Wi-Fi connectivity; headphone jack; and lightweight. This laptop does NOT come with a CD/ROM (optical) drive, but an external drive can be purchased and attached.. CONS: It tends to get warm occasionally. It's not consistent and I would not let that be a deterrant, but I might use it with a cooling fan. The system is very MICROSOFT driven. (It does come with Microsoft 365, but I dont know if any of them do. I have a subscription, so I just transferred to this laptop from the old one. You can ourchase and pay monthly or yearly.) Those are really the only two issues I might have. This is a nice laptop with great capability and I'm looking forward to attaching to my docking station and using at my desk with a wireless mouse/keybaord! I would definitely consider if you are looking for a bew laptop. P.S. I dont game, so I cant speak to any of those capabilities, but I would think it's a decent gaming computer with the speed and clarity it offers.

Overall the computer is amazing and a great upgrade from my previous purchase of the similar model- which I had for 10 years! The usability is flawless and the features are amazing. I love the touchscreen, response is great and the battery life is good.

Good touchscreen product, without DVD drive, at a fair price. However it has a design choice/flaw that some users will find serious, others not: The large touchpad is not centered under the J key rather than the G-H keys of the QWERTY keyboard )see photo, Thus, touch typists must either keep their right palm perpetually in the air above the palm rest or twist their right wrist awkwardly and uncomfortably to the right to prevent frequent unwanted touchpad touches. Other issues: Arrow keys need a tactile clue to let you know you're on them without looking, there is no NumLock LED so you have to use trial and error to see whether it's on or off.

Thank you to the Geek Squad! Your advice was awesome! My wife and i love this and it is already an outstanding addition to the business. The speed is excellent and the big touch screen is exceptional.

This is essentially the same model as my previous laptop which I've had for six years, or so. It still works, and this one with the larger screen, memory and SSD capacity promises to be an adequate replacement, especially since it was only $100 more than the one I bought six years ago. I'm happy to the extreme.

The HP Envy 17.3" laptop blends performance and style seamlessly. With a Core i7 processor, 16GB RAM, and a 1TB SSD, it's ready for any task. The vibrant touch-screen display, sleek design, and ample connectivity options make it a versatile and stylish choice for both work and play.

I love this computer. I wanted a hard-working device that can handle office workload as well as college work, and it is super-efficient. I am a big fan of large screens, and the quality does not disappoint. Due to its size, it is a bit heavy and not meant for portability, but that was perfectly fine for me. So far, so good.

Love the Laptop, huge screen, a little heavier than intended but great purchase.

This is my second HP. I love the 17” screen, Intel 7 processor, very fast, 1.1 TB storage, plenty of USB ports, and light. Love Windows 11, it finally allows me to use and monitor my IPhone. Best purchase!!

I love HP! Out of all the other computers I’ve used this is my favorite. This is the second one of the identical computer that I purchased. The only reason I am buying another one is because I accidentally spilled coffee on it after having it for six years. I recommend HP and this computer in particular. I use it for my business and home use.

Hewlett-Pacard 17.3" Touch-enabled Envy Laptop computer was exactly what I was looking for last month! I wasso pleased to find one loaded with a fast motherboard, plenty of SDRAM 16gb, and a huge 1 TB storage disc ready for anything, pretty much! Has access to One Drive and the cloud, as well as Office and Windows 11! I don't do games,but it definitely could easily! It is what I needed for my book writing and Design Work for equipment and home structure goals as well! It literally is loaded for bear!!

Great laptop! Fast and efficient. Super easy to use! Love that it’s touch screen. This is my second one of this make and model. The only thing I would change would be the keyboard background lighting. The older version had the keys semitransparent, where you could see the letters glow. This version has the keyboard light up but not transparent.

Great laptop for my company doing invoicing and billing has never been easier! Quick & efficient Could ask for a better product & this was an open box purchase in great shape! Thank you best buy

This computer is truly amazing I cannot say enough good things About this purchase. This computer is lightning fast and has amazing capabilities. All the staff at Best Buy were amazing and extremely helpful especially because I was being so picky about what I wanted to get but they help me find the. Right combination for my needs. Thank you once again best buy for making my shopping experience amazing!!!!

Very pleased with this laptop so far. I went with the bigger 17.3” screen and it’s amazing.

I'm enjoying the speed and all of the new features of my new hp envy.

Love the 17.3" size screen. Great for watching films, tv and creating graphics. Keyboard offers solid tactile feedback. I like the inclusion of a number pad in the keyboard.

Sleek and fast! I love the touch screen option. The speakers are crisp and clean. Terrific purchase!

HP's latest laptop is a game-changer. The vibrant display, impressive battery life, and excellent sound quality make it a top pick for both work and entertainment. A winning combination of style and performance!