Customer Ratings & Reviews

No complaints so far, build quality could have better.

It’s a great laptop I definitely recommend it to others !

Its a good product. I use to work and I recommended

I bought this and it was the best I have zero regrets .

It does the job. I think the issues with this computer are associated with the Microsoft software and the Security Software installed. Some difficulty getting network configured and access to function properly.

Works great love it don’t know what I’d do without it

Great product and great service. We love our new computer.

Very nice purchase. It had everything we needed ford the fnsilu.

Great. I was an amazing gift for my husband thanks

Would recommend to everyone to buy excellent item l

Great compact computer with excellent processing speed.

Perfect laptop very good price thank you Best Buy :)

So far so good.....................................

I got it for my husband, for work he likes it so far.

Great product, great service and great price. Thanks

Alright computer buy when discounted copilot is kinda bad

So far I am pleased, it appears to mett my needs quite well.

Only reason it gets one star is because I eventually got my money back. I live in Hawaii and they only fly computers ( lithium ion batteries) with 2 day air, this you would think is a positive thing. It was not. I purchased an open box laptop and upon receiving, as soon as I charged and powered it up, kept displaying an error message ( cmos checksum error) and then the screen going black shortly after booting up . I tried every possible fix I could find online without success. Geek squad referred me to their customer service number. I spent 45+ minutes multiple times attempting to get a live person for support, only to be told I can return the item but they can’t do anything else. I printed the label they supplied and took the package down to ups as instructed. UPS cannot ship via ground based on my location and lithium ion battery. Best Buy support told me they could not send me a different label and That I could return via the label I was given ( that was denied by ups) or to return in store ( I have to get on a plane and fly 200 miles across the ocean to do so). When I described the situation again, the only other option I was given was to pay for return two day air to ship it back ($117 out of my pocket) . So not only was I given a brand new item that didn’t work but returning was a nightmare. Absolutely horrible service. What a waste of time and money. Luckily I was able to find another work around no thanks to best buy who sent me a defective item and offered me zero solution to solve a problem due to their defective product.

So far great. Switched from a mac so I had to adjust.

Unsure why, but the laptop seems to heat up within seconds of being turned on. Is this fault with HP or the product?