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Customer Ratings & Reviews

HP - ENVY 4520 Wireless All-In-One Instant Ink Ready Printer - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 10421 reviews

96%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 374 Reviews
  • Rating: 3 out of 5 stars

    Envelopes

    Posted
    darthvaderchick

    After my Canon Pixma drove me to tears attempting to print envelopes, I decided to join the HP printer world. The HP Instant Ink program appealed to me, especially their cheapest plan, which is only a few dollars monthly. They send you ink with no additional charge whenever the printer tells them you're running low. I calculated I'd spend less on ink doing it through the plan than I do buying new ink myself each time. Also this way, it doesn't matter how much ink I use, as they only care about how many pages you print. The lowest plan allows for 50 pages (a buck more for an additional 15), and any unused pages will rollover to the next month (up to 50 for this plan). During the three month free trial period it allows you 300 pages per month, which is great because I am printing a lot more for Christmas. You can always change which tier you want at any time - such as upgrading to their next plan for a few bucks more and get 100 pages. Setting up was a breeze; I downloaded their app with my phone and easily had the printer connect to our network. It printed out it's own email, which I can supposedly email from anywhere to have it print something. I had no trouble with my computer connecting to the printer either, and that was without installing the provided software onto it. The first thing I tested after set up was a photo on regular letter paper which turned out fine. Then came the envelopes. My envelopes were 5.25 x 7.25" - a size they don't have programmed in the printer. I tried selecting the printer's 5x7 option, but it said it didn't match what was in the tray. I tried 5x8 and that worked, though I had to move things around a bit on my iMac to make it look right. The printer says you can input 10 envelopes at a time, though I felt it did better with less. I'm not sure if it's because the size was off, but it consistently bent one corner of the envelopes and left a smudge. Also, ~7 out of every 10 of the envelopes had the color off. Instead of being grey like it was supposed to, it would come out purple. I printed over 60, and it got jammed 3 times. Whether that's too much or acceptable will be personal opinion. After my Canon jammed just about every one, I found this workable. They came out pretty straight, only a few were a little skewed. It's not very fast, but I didn't need it to be. I'd rather keep change in my pocket. It's decent; not a perfect printer, but I was happy to finally get the envelopes printed. I will be contacting HP about the color issue though. I mean, come on, you have one job. A printer should print the color it was told. If you aren't planning on printing envelopes, or only plan on using that feature with a standard size envelope every once in a while, this printer shouldn't give you trouble. If you are planning on printing many envelopes like myself on custom sizes, then you have to weigh the pros and cons I mentioned. Make of this what you will. Hoping this helps with your decision.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Very nice printer, but details missing

    Posted
    PeggyL

    I bought this printer today, with minimal assistance as the store was very busy, and it was woefully understaffed. I waited 20 minutes for some help beyond a Google rep drinking a Mountain Dew who knew nothing about printers or basic customer service. It was reasonably easy to set up, and I had done my research online before purchase. Plastered all over the box and printer itself is "Save 50 % off ink with HP instant ink." A three month free trial is included if you sign up during set up. I attempted to take advantage of this during set up, and I was connected to the internet. Though this is a wireless printer, you can use a USB cable and I do. I double checked with the HP rep that was coming on duty as I was leaving that it worked perfectly well with a USB cable. However, no where during set up or in manual does it say that this is not available if using USB. Right after I asked the rep about using a USB cable, he handed me a flyer for the Instant ink plan. I made my decision based partially on ease of ink replenishment and cost savings. I shouldn't have had to go to online support to find out the limitations after I made my purchase.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I prefer this series

    Posted
    Yellowsubmarine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I prefer this series printer so far and have owned a 4500 and others but I can't give it a 5 based on some of the settings when wanting to print different size pages or different size pictures. I've gone through or wasted several photo papers to try and understand witch way to place the paper and what setting to select to get it to print. It should be simpler in this day and age to correctly print an object right the first time And my biggest complaint is when a whole sheet of paper is wasted to print a url at the bottom of some pages that you print. Say without that you had 2 pages worth of printing and selected the print on both sides, some times it still wastes a page and only prints the url or site address at the bottom of the paper or top. Must be a conspiracy to sell more paper and ink. Other wise as the summary says I prefer this series so far.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Updated review, printer not good, support is great

    Posted
    JBrock
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I dropped this from a 4 to a 3 star rating, as we have had this printer less than a month and we are having to return it. It printed fine until my husband tried to print two-sided and it kept crumbling the paper. After unsuccesfully going through all the on-line fixes, I contacted Tech Support and spent over an hour trying various things. Finally, after about the 10th time of clearing a paper jam that occurred during all the attempted fixes, my husband discovered a tiny spring that had the end broken off and was sticking up just enough to catch the paper. Fortunately, we are still under warranty, so we are returning it. It should work and last longer than a couple of weeks, but I do have to say that I have had great tech and customer service with this and other HP products, which is why I keep returning to their products.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Inexpensive, works, simple printer....

    Posted
    Robin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the Envy 4520 because the reviews were good, it was at a good price point, and because the HP Instant ink program was available. (I use the instant ink program on another printer). The 4520 is a fine printer. Nothing special. It works well, the quality is good, and it is fast enough for my uses. The paper tray does not hold much paper, and it is not easy to get in and out to reload paper. There is also this annoying little piece of plastic that pops out of the front of the printer when you start printing. It is basically to hold the paper after it is printed, but it gets right in the way of the paper tray. All in all not a bad printer, but could be designed to be a little easier to use.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Printer for a Decent Price

    Posted
    efilumps
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far, so good with this printer. It does the job required and the main bonus is the HP Instant Ink Program which has already saved me a decent amount of money. I am glad though that I got this printer on a pretty good sale because I think I would be disappointed if I had paid full price. The print speed is not at all 'quick' as indicated in the product description... even on BW Draft it has me tapping my fingers... and the little bar to catch the papers isn't wide enough so dispensed papers get bent or pushed all over unless you are there to catch them and take them off every few pages. Overall though, this is a good printer, mostly because of the price and savings with instant ink.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    I'll keep looking

    Posted
    Merkruzer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this printer because I ran out of ink in my wifi problematic 6000 series as it was cheaper than ink. It had good reviews so I figured I'd give it a try. Same type of issues as the 6000 series. I have to shut off and restart to get the thing to connect to my computer. Seems as though hp and other manufacturers should be able to wake printer wirelessly. Also can only print from my note9 if I switch from home wifi to the printers direct wifi which is inconvenient when downloading and printing. A lot of switching back and forth.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Keeps dropping wireless network

    Posted
    TwisterHunter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love the quality of the printer in regards to the end product. Very crisp and clear printing. I am having a problem with it losing connection to my wireless network. I work with wireless networks for a living, so I know what I'm doing. I had returned the printer for a different one and had the same issue as well. My printer is not out of range as it is only about 15 ft away from the router with no interference between the two items. I don't use the printer that frequently, but rather when I need to sign forms. I can connect to the printer wirelessly directly from laptop to printer without using my wireless router and it seems to work just fine.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A+ printer but without wifi can be a hassle.

    Posted
    Adriana
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I knocked off two stars because for me it didn't connect to my college wifi. It's kinda set up like a store wifi where you have to agree to things and also people have their own usernames and passwords. So to print I have to get what ever I need to print on my phone by email, or my message then by Bluetooth connecting my phone to the printer and then going to the app to print it. A little bit more of a hassle than I expected since I can't print from my laptop. It does connect to my home wifi and works flawlessly and it's pretty awesome with working wifi. 5/5 with working wifi but since I mostly have it in my dorm and will stay in my dorm it gets the dorm rating.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    HP 4520 Printer

    Posted
    hondamatic09
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The printer does it's job, however as many have stated before me I have trouble keeping it connected to the wireless router. I have installed the driver a couple of times but I have found that if I turn it off and right back on then it will find the router and I can print my job. It will stay on line for about 5 minutes before losing it's connection with the router. Once I finish a printing job I just turn it off. It does a fantastic job of copying and the printing is looks great. I have searched other brand and I have found that most have the same complaint as I do, they don't stay connected. Other than that I do like it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not sure

    Posted
    CP333
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This printer was included with an offer so it was hugely discounted. I'm not sure if I love it yet or not. It prints great and I like that you load the paper from the bottom and then you don't have to mess with it. It is also supposed to be able to print double sided which I haven't tried yet. It does seem to go "off line" a lot and the easiest way to get it back "on line" is to uninstall and reinstall again. The good news...it's really easy to install. I haven't had time to talk to the Geek Squad about this yet. I'm not sure if it's the printer or if it's struggling to be compatible with Windows 10.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok for purchase amt.

    Posted
    Visionhairbygg
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was needing a new printer rather quickly. This purchase came about as a result of a return. I purchased a hp model previously and had nothing but problems. I am still not completely satisfied but in hp's defense i think its more of a compatibility issue with windows 10. Oh and tech support was a bust, they logged into my router which is a big NONO and then tried to blame me for later issues that they created! One being that thwy created a subsequent network my pc was connecting to one and my printer the other so they couldn't "talk" to each other

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    some trouble setting up

    Posted
    retired101
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    this was the most difficult HP product to set up and get operational I have ever purchased. I use it on a desktop direct USB cabled and wireless to a laptop. getting the wireless function to work reliably required two separate calls to the HP support center and it was nearly impossible to find the number for that support call on the HP web site. in addition the color cartridge supplied with the printer was defective and caused color problems until replaced. once the above problems were resolved its a good printer, just had to fight through the startup problems.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Worked great until it didn't

    Posted
    Cynthiarose
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this color printer to use only for projects that require color prints. I had honestly only printed 32 pages since July (It's mid December) and the printer was printing with blank lines across the color areas and not printing at all in some. I was able to get a replacement printer with 2 days of contacting HP, so kudos to HP for not only getting the replacement printer quickly to me but for their OUTSTANDING customer service. Their rep called ME to set up the replacement printer. I hope this one does the trick.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good not great.

    Posted
    Jess23
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Awesome printer, set up was easy, and works great,prints wirelessly. Only down side is that it disconnects constantly and sometimes when I have to print something after it says its ready it still wont print and says pending until you disconnect and reconnect the printer in order for it to work. Other than that it came with ink and a very helpful manual to set up the printer to a computer and your smartphone.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good printer for the price

    Posted
    HMKid
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this all-in-one printer as a replacement to a larger HP 4610 all-in-one that finally died after almost 10 years of heavy use. I wasn't expecting the same durability or quality from this HP Envy, since it was cheaper. It was very easy to setup, especially the wireless feature. Overall it was a good value, but I have had issues with it not accepting genuine HP ink cartridges. It tells me that the cartridges are not genuine, even though I bought them directly from HP. I have to override it and then it accepts them. Other than that, it works fine.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Meh!!

    Posted
    MeMahee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I don't like much about this printer; it was bought under a situation where I needed a printer "right now!". 1) the price? the sale price could have been better ($89? really?) 2) It looks ugly! (enough said) 3) When you want to shut it off, if it has gone into sleep mode, you need 3 presses to shut it down (not the end of the world, I realize, but definitely more inconvenient than just pressing the button as you walk by it). My advise? Find something for a better price, looks better, and doesn't require you to babysit it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good printer for the cost.

    Posted
    CFL3
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a printer for my daughter to do her homework and for me to occasionally print tickets out, etc. I bought this on sale for $17.00 less than advertised on-line and two days later found out it was on sale for even less-oh well. For the price, it does well on printing-other features such as copying and fax, not so well. I can't figure out why it won't print anything in color and it's slow to print. But you get what you pay for. I will miss my 9 year old lexmark printer-that work horse lasted a long time and paid for itself many times over. RIP.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great print clarity, trouble with wireless print

    Posted
    Courtney
    • Verified PurchaserVerified Purchase

    For some reason I have to use the cord to hook the printer directly up to my computer to print. My husband and I have to try to mess with it a little more to get the wireless printing to work. The quality of the printing is good though, and I had no issues scanning documents. I do wish it held more paper. If you're printing a lot you will have to refill it pretty often. I'd recommend spending a little more for something more user friendly and something that holds more paper.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great basic printer

    Posted
    Barry
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have found this a great printer for basic needs. Quick, responsive, clear print. Have yet to try it for photos so no comment there. My first attempt at printing envelopes gave poor results but that may have been me and my set-up. For basic printing - absolute super value for the price and I'm very satisfied with my purchase. For photos and for things like addresses on envelopes - talk with the sales staff. I've learned to trust Best Buy's staff.

    I would recommend this to a friend