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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 692 reviews

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81%
would recommend
to a friend

Customers are saying

Customers recognize the ENVY TouchSmart laptop for its user-friendly features and reasonable price point. Many users appreciate the laptop's touch screen, light weight, and easy-to-use design. However, some users have expressed concerns about the Windows 8 operating system and the lack of a disk drive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 692 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. Love the touchscreen idea. Very convenient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop was easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has everything needed for basic home and work needs.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Easy to navigate and love the touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Excellent laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good laptop - we love the backlit keyboard and the touchscreen.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fast computer. It works very well and I love windows 10 on it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it doesn't run as fast as I would expect a brandnew computer to. It works great for school and basic stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Excellent laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this laptop. Easy to use and exactly what I needed

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great laptop great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop.. looks amazing and is definitely the best for the money..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Requires additional purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this laptop did not have a CD/DVD unit, requiring an additional purchase of a external player. It had all the other features I was looking for. Since manufactures seem to think all the world downloads everything, they forgot about all the stuff we already have on disks. Guess we will be forced to upload everything to thumb drives now so we can access our music and memories.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Windows 8

    Rated 2 out of 5 stars

    Learning to operate it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have gone with a computer running the windows 7 program. I was not prepared for the learning curve for the 8. Probably just me but I am sorry I got this one. Obviously this is a software/user problem and not a reflection on the computer. If I ever get a chance I will comment on how the computer works.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great conputer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well with smooth efficiency to run multiple applications at once.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I loved this computer while I had it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price...this computer is a steal for anyone looking for a great at home all around laptop. Amd proccessor and fx sound system is fantastic. I had it for about 10 days but I had to return because I edit and render high defintion blu-ray dvds. The computer I went with will do this in half the time ....unfortunatly it cost over double what I paid for this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the touch screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised to realize long after the 15 days to return that this expensive computer does not accept CD's!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    jury still out on this one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not so sure about the touch screen technology. it is inconsistent what or where it can be used. its not as smooth or responsive in all applications. I would like to give this computer the benefit of the doubt, but not sure would recommend over another. wish there was a way to say "maybe" to recommend to a friend, only a friend who was willing to put up with idiosyncrasies.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop for family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop has a lot of newer apps and makes it easy for family members to use

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love touch screen and lighted keyboard free upgrade to windows 10

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    envy for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has every thing I need but the cd rom port. Love the touch screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mouse/screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse/screen a little touchy and is taking some time to get used to. All in all I am happy with the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my grandson. Not what he wanted, but the best I could do with the money I had available.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Needed a laptop for new job and this is perfect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I needed this for work I also needed a new personal computer and was planning on getting a laptop. This met all my needs and is working wonderfully. Geek Squad assisted in getting software installed that was purchased on CD, but this device does not have a CD-drive, which is preferred. I ended up purchasing an external CD drive for future use.

    I would recommend this to a friend