Customer Ratings & Reviews

I'm too old to try to figure out this new operating system. The touch screen is so sensitive and the mouse pad square is too. My daughter lover it and is quick with navigation. So it's not the laptop that's the problem it's the user.ME!

My previous computer died so I needed a new one as soon as possible. Best Buy was out of my first choice though it took an hour to determine the second was actually out of stock. As my third choice, the AMD processor that was promised to be as good as the Intel i7, simply isn't. Too slow, shuts down unexpectedly due to processor failures (that's the note it's telling me). It overheats on my desk, even when I prop up the back pegs to get more airflow. Utterly disgusted and planning my next purchase elsewhere...

My wife wanted a laptop and she found exacrly what she was looking for at Best Buy. We bought a printer because there was a deal going on at the time so we walked out of there happy knowing we got what we wanted

This is a horrible laptop. I regret spending so much money on it. The touch pad goes on a frenzy. It has connectivity issues. Won't connect to the internet when all my other devices can. It is so slow. Horrible buy.

I was looking for a computer that I could use simply for social media, music and photos. This computer goes above and beyond and the price point was on mark. Thanks to the staff for the help!

The laptop made it about two weeks before shutting down and not working. I drove 4 hours to buy the laptop and will have to drive another 4 hours to see if Geeksquad can fix it. Not very happy!!

Love it, cept the fact theres no disk reader. So far its been amazing, everything works seamlessly.

Basic laptop with some good upgrades, but for the price of a lower end computer

Great Investment. Easy to use/setup. Screen size perfect to watch movies and Live TV therefore did not have to purchase TV.

I would not recommend this laptop as it does not have an internal CD/DVD. I bought this unaware and the sale person did not advise me of this. Very disappointing.

The computer was a lemon. A bad video card and overall operating system caused full computer crashing from day 1.

I'm going to switch the usual review order and start with the bad on this laptop, then get to the good, since I like dispensing with short lists before tackling long ones. The bad. -When you first start using this laptop, some of the bloatware that comes pre-installed on it can make it perform slower than one would expect from a processor of this caliber. Uninstall this--though there's surprisingly little of it compared to many machines--and it will start to run like a scalded dog. -Also, the WiFi transceiver in it seems a bit on the weak side. -And, finally, the Beats Audio bit really doesn't impress me. My old Compaq Presario with its Altec Lansing speakers produced comparable sound, and the Beats Audio software seems to do some downright weird stuff to the sound, especially noticeable when using headphones. I have to wonder how much less money this laptop would've cost had it not been for the licensing fees to use the Beats Audio name. Now, for the good. -The AMD FX-7500 processor is quite a little speed demon. I'd readily compare it to an upper-midrange Core i7 processor, but with a good $200 lower price tag. -The integrated R7 GPU stomps pretty much every Intel HD integrated GPU I've used. It performs much more like a discrete GPU than an integrated one, and considering about the only way to get comparable graphics performance from an Intel-based system is for it to have a discrete AMD or GeForce GPU, the processor in this laptop makes it an even better deal, since a discrete GPU only drives up the price of Intel-based systems even more. -The styling is quite sleek. It's comparable to the MacBook pro. In fact, I'm convinced the design is an unabashed attempt to reflect the stylings of Apple's flagship laptop. And, considering this laptop costs only about 1/3 as much, yet it seems to have faster overall performance, it's easy to see why HP chose the name Envy. -Though it's just over 6 lbs, it's thinner than many laptops, because they eschewed an internal optical drive (but if you buy a USB optical drive with it, you get a decent discount on that device), and the overall heft, which still isn't too bad, seems to be a sign of its substantial build quality. It feels like it's built for the long haul and not just as a throw-away plastic thing like most less-expensive models. -The touch screen is responsive and bright. The colors are a little muted, but I've seen far worse, and laptop displays that are better cost a lot more...much more than I think they're actually worth. The display on this laptop offers great all-around performance for the price. -The track pad is just as responsive as the touch screen, and it comes with some nice features. It also clicks like the track pads on MacBooks, without separate buttons. It's roomy and offers plenty of space for multi-touch gestures. Though, I still prefer to use a mouse, so I set the track pad to automatically turn itself off when a USB pointing device is attached (also a nice feature). -The backlit keyboard is pretty. Though, its usefulness as more than just eye candy is questionable except when the display brightness is turned all the way down in the dark. Unless this is the case, the display's light seems plenty bright to make the keyboard easy to see even without the backlight on, since the keyboard is the same silver finish as the rest of the laptop, which is reflective enough to see in the display's light. But, if nothing else, the keyboard does look nice when lit up. -The battery life is about average for a machine with this laptop's specs. If you create a custom power plan for running on the battery, you should be able to squeeze out around 6 hours under light duty. I was able to get about 4.5 hours with a mix of web-browsing, video-watching and document-creation. It could be better, but it could also be worse. -The cooling fan is quiet. Though the laptop can produce a bit of heat when playing games, because all of the processors and other gadgets in it ramp up their output, the fan itself never gets above a whisper. I was impressed by this. -Built-in Bluetooth. I'm surprised this isn't standard in all laptops these days, but, alas, it's still limited to the mid-to-upper-level models. This one has it. Overall, I'd say this laptop provides everything you'd expect for a machine with its price, and perhaps a bit more. It holds its own against some of the better Core i7 processors, and it mops the floor with Intel GPUs (also holding its own against discrete third-party GPUs in Intel-based systems), and it does it for hundreds less than these comparable machines. Though it would've been all too easy for HP to put in another 2GB of RAM for pretty much the same price, 6GB seems ample for most of what you're likely to do with it (I'm a photographer and graphic designer, and it has so far handled everything I've thrown at it in this category with aplomb, and it's done so without having to switch to excruciatingly slow virtual memory). Gaming on it has so far been decent. It can handle Crysis 3 on low settings, which might sound like a disappointment, but if you've played Crysis 3 on low settings, you're familiar with just how good this game still looks even then. And it plays Tomb Raider on high settings quite well. Skyrim plays on ultra settings without issues. Though I've used laptops with even better specs (I use one at my job with an Intel Core i7-4600M with discrete AMD Radeon HD 8790M GPU), those machines cost much, much more than this one, and their build quality generally isn't even as good. For its price, I can't think of a better overall machine from both performance and style perspectives than this HP Envy. And, if HP would forego the whole Beats Audio thing, which I feel is completely overrated, it could cost even less, which would make it a downright phenomenal deal.

I love my computer but having some difficultyworking with the mouse. It's very difficult to maneuver at times. But over all a very capable product

Love my new Sony TV, I had visited Best Buy several times to discuss TV's with the sales representative before making the decision to buy.

geek squad is very helpful nick is the most hlpful vey considerate store manger not sure her name but she was kind nd very sympathetic to my needs

It is now three years later and this laptop is still in great working condition. Highly recommended.

Screen jumps leaves spots. Now my 15 days to return are over. It's been 21 days. I can't return to best buy B.S.... very upset.

It has a few issues like the screen brightness control moves up and down but alas does not alter the brightnes

The performance is really slow even after the geek squad redid the configuration online. I may return it.

I recommend best buy to friends and family the have good product and good services