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Rating 1 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Cons mentioned:
    Corrupted system, Hours wasted

    Rated 1 out of 5 stars

    terrible experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a terrible experience. I spent hours trying to convert everything over from my old laptop. I work all on microsoft office and or cloudbased programs, and keep everything on my browser with my google account. This should have taken 30 mins to an hour tops. Instead i wasted hours thinking it was the windows 11 update that was complicating it, then finally called microsoft business support. After 1.5 hour call with support, they confirmed the computer must have a corrupted system. I will never purchase a refurb again. The geek squad certification must have missed an integral park to this certification process.

    No, I would not recommend this to a friend
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